Experience

Individual Support Solutions Ltd

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Director

  • Nov 2011 - Present

  In November 2011 I set up Individual Support Solutions Ltd with my business partner Alison Malcolm. We now have over 90 staff and support over 100 people with learning disabilities each week across our services. We have two Day Services that operate in Nuneaton and Rugby. From these services we offer building based activities and community support 7 days a week. We have three Community Wellbeing Hub services that operate in Atherstone, Nuneaton and Rugby. These services are commissioned by Warwickshire County Council and provide information, advice and guidance for people with learning disabilities, their families and carers and also for professionals such as Social Workers. We provide Supported Living services across the North of Warwickshire where we support people in their own homes from 10 hours per week up to 24 hours a day 7 days a week. Show less



Warwickshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Team Leader

  • Apr 2011 - Sep 2012

  Managing Day Services for people with learning disabilities during a time of significant change. Leading a team of 20 staff to support 65 people with learning disabilities to go through a consultation process, and understand and manage change that resulted in the closure of the Service in September 2012, in line with Warwickshire County Councils 'Fulfilled Lives' Strategy. A key part of my role was to ensure our customers and their families and carers were supported to understand and manage the changes that were taking place, alongside supporting staff to stay motivated to deliver a quality service when many were being made redundant. Show less

• Reviewing Officer

  • Sep 2010 - Mar 2011

  A six month secondment to the Adult Reviewing Team to review high cost care packages.

• Deputy Manager

  • Jun 2004 - Mar 2011

  Deputy Manager of a Day Service for over 100 people with learning disabilities, and managing a staff team of over 20 people. My main role was to introduce significant changes to the service in line with the Government White Paper 'Valuing People' 2007. My brief was to find alternative smaller venues located in the heart of peoples communities where we could support small groups of people with learning disabilities to learn and develop skills, to lead more independent lives within their own communities. Leading the staff team to understand the principals of 'Valuing People' and translate these principals into the way they supported people with learning disabilities.During the time I also had lead responsibility for promoting Good News stories across Adult Social Care Services in Warwickshire. My role included finding positive stories, putting a press release together with a relevant photo and sending them to the local press. I had a good success rate in terms of getting articles published and raising the profile of Adult Social Care Services in Warwickshire. Show less

• Project Management

  • May 2003 - Jun 2004

  Working with people with physical disabilities to look at 'choice' and 'change' at a time when services where being downscaled and moved out to the private sector.

• Deputy Manager

  • Oct 1995 - May 2004

  Deputy Manager of a Day Service for 65 people with learning disabilities. My main role was as operational manager, dealing with allocation and supervision of staff on a daily basis. Ensuring customers were supported to make choices about how they spent their day and allocating staff and resources to meet individuals needs.From June 1997 to July 1998, I took on the role of Acting Manger to cover for the Service Manager who was long term sick. My role include strategic management, managing the service budget, attending parent/carer forums, and working in partnership with other professionals/agencies. Show less

• Employment Officer

  • Jan 1994 - Oct 1995

  Working as part of a small team supporting people with learning disabilities to gain voluntary work, work experience and paid employment.