Nestor M.

Customer Service / Records Analyst at Mount Sinai Memorial Parks and Mortuaries
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Contact Information
us****@****om
(386) 825-5501
Location
Los Angeles, California, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Professional working proficiency

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Credentials

  • Business Analysis Certificate
    California State University, Fullerton
    Feb, 2018
    - Nov, 2024
  • Certificate of Achievement in Customer Service
    AT&T
    Sep, 2011
    - Nov, 2024
  • Certificate of Achievement in Technology Communications
    -

Experience

  • Mount Sinai Memorial Parks and Mortuaries
    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Customer Service / Records Analyst
      • Mar 2018 - Present

      Provide support to the Lead Business Analyst, gathering and developing requirements and performing process analysis tasks. Assist with drawing of work/data flows and timelines of projects, clearly communicating project scope, timelines and budgets to all parties involved. Review and alter project and data documentation as needed. Conduct UAT and collaborate with the Quality Control Team to develop test plans and scenarios based on business requirements, technical specifications, and product knowledge. • Worked closely with clients, business users, testing team and technical teams to analyze the technical constraints, issues, and risks.• Interacted extensively with various business groups, stakeholders and users to develop projects while providing creative input and support to enhance and expedite

  • California State University, Fullerton
    • United States
    • Higher Education
    • 700 & Above Employee
    • Business Analysis Certificate
      • Feb 2018 - Oct 2018

      Business Analysis Certificate. ECBA is in progress. Business Analysis Certificate. ECBA is in progress.

  • Aegis Group, Inc.
    • Customer Service and Sales Manager
      • Sep 2015 - Aug 2017

      • Elevated sales by 20% , and coordinated in-home service and repairs with customer schedules. • Managed in providing solutions, superior service and exceptional customer satisfaction by promptly servicing accounts and resolving customer issues. • Delegated work and helped employees connect with organizational goals• Performed diverse activities; data entry, counseled customers on options for service, resolution on conflicts, issues and concerns, made requested policy and account changes.• Trained employees on the job. • Evaluated the employee appraisals and annual performance review

  • Calstate LA
    • Business Management
      • Jan 2014 - Jun 2016

      Business Administration (Management)ALPHA Member 2015 Business Administration (Management)ALPHA Member 2015

Education

  • California State University, Fullerton
    Certificate in Business Analysis, Business Administration and Management, General
    2018 - 2018
  • California State University, Los Angeles - College of Business and Economics
    Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
    2014 - 2016
  • Pasadena City College
    Associate's degree, Business Administration, Accounting, Electronic and Communications Engineering Technology
    2009 - 2013

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