Experience

Makro Group

• Brazil
• Wholesale
• 1 - 100 Employee

• CRM Regional (LATAM) Analyst

  • Feb 2018 - Present

  • SAP Marketing CRM tool implementation; • Training Makro's BUs teams; • Support to create and execute customer segmentation and campaigns; • Continuous improvement of the SAP Marketing tool. • SAP Marketing CRM tool implementation; • Training Makro's BUs teams; • Support to create and execute customer segmentation and campaigns; • Continuous improvement of the SAP Marketing tool.



Siemens Healthineers

• Hospitals and Health Care
• 700 & Above Employee

• • Nov 2011 - Mar 2016

  • Responsible for the CRM tool administration and report / indicators creation from the data extracted from the tool; • Responsible for the continuous improvement of the tool together with the development team in the HQ;• Responsible for training new users in the CRM tool (in-person) and also for each update made (web);• Responsible for the organization of in-person trainings for the sales team that preceded the main events, such as, fairs and conventions;• Responsible for the organization of web-trainings for the sales team throughout the year for updates on the company's products / prices and procedures;• Participation in the main events to organize accommodations, set up agendas and follow the trainings;• Responsible for scheduling customers visits in the company's factories;• Participation in working groups in the HQ for improvements on the CRM tool;• Participation in working groups for process improvements using Lean methodology;• Support on the Compliance activities;• Support for the Communication Team on Trade Fairs and Company Conventions. Show less

• • Sep 2009 - Oct 2011

  • Responsible for the implementation of the CRM tool developed in a Siebel platform for CRM and training the involved areas;• Responsible for scheduling customers visits in the company's factories;• Support to the Marketing and Communication team on fairs and events with activities like: requesting quotation to the hotels to realize the events; creation of purchase requisitions in SAP tool; coordination during the event.• Support on the Compliance activities.

• • Sep 2008 - Sep 2009

  • Responsible for elaborating sales contracts together with the legal department;• Follow-up with the sales team on the sales contracts sent to the customers and collection of the necessary documentation for the order entrance;• Report elaboration to follow-up the order entrance and revenues of the sales through SAP tool.

• • Aug 2006 - Aug 2008

  • Responsible for all the administrative tasks for the National Sales Manager;• Schedule and trips organization;• Responsible for elaborating presentations and reports; • Responsible for the creation of material purchase requisitions, hiring and service payments in SAP tool;• Responsible for scheduling customers visits in the company's factories;• Support to the sales controller on the sales representatives commission payments; • Support to the Region Sales Managers and Assistants with the reports extracted from the CRM tool; Show less



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• INTERN

  • Apr 2005 - Jul 2006

  • Responsible for the follow-up of the proposals sent to the customers; • Support to the managers and technical area in all the administrative tasks. • Responsible for the follow-up of the proposals sent to the customers; • Support to the managers and technical area in all the administrative tasks.