CUNY Office Assistant Level II

• Mar 2020 - Present

CUNY Office Assistant I

• Mar 2019 - Mar 2020

I work as a Level I Office Assistant at the Ursula C. Schwerin Library of the New York City College of Technology. My tasks are split between the Administration and Access Services Departs.

Onboarding Specialist

• Aug 2018 - Feb 2019

•Communicate with restaurant partners (through both written and verbal media) to guide them through the onboarding process, including: •Set up and verify account information such as login, password, payment information, contact info •Transfer, set up, and audit menu items Schedule, audit, and upload photography •Train restaurant partner on how to use the UberEATS restaurant app / iPad, including accepting, adjusting, and canceling orders •Complete ongoing menu edits and auditsWork with our restaurant partners to answer questions and address concerns Show less

Restaurant Support Representative

• Mar 2018 - Aug 2018

•Supported brand recognition and functionality by fielding questions, resolving issues, and making necessary profile updates for restaurant partners in a short-term contract capacity. Functioned as a primary point of contact for payment discrepancies and cancellation reimbursements. •Liaised between eaters as well as couriers and various internal teams. Continually reviewed and revised menus based on fluctuating needs. Assisted with weekly audits to ensure accuracy in data compilation.• Expanded clientele reach by crafting a new database to identify and support non-English speaking accounts.• Introduced a database to help track restaurant tablet replacements base on geographical territory volume. Show less

Operations Support Associate

• Dec 2015 - May 2017

Spearheaded comprehensive customer and writer service efforts in a multi-faceted role via email communication spanning sales, promotional advertising, and problem resolution. Maintained full working knowledge of all products and services to optimize problem resolution efficiency and help maintain brand success within a competitive market. Triaged, resolved, and logged ≈100 digital support tickets on a daily basis. Key Contributions: • Initiated the addition of a new notes section within internal system to enable compilation and evaluation of common client obstacles while streamlining support team processes. • Boosted up-selling practices through the advocacy of a new supplementary product package. • Created transparency in consumer pattern data by introducing tracking spreadsheets into team-wide workflows. • Acted as a flexible change agent during team and company evolutionary periods. • Leveraged unique ability to resolve customer issues, typically resulting in upsale of additional services. • Trained 2 new team members in accordance with internal policies and procedures. Show less

Consultative Sales Associate-Mattress Department

• Oct 2014 - Dec 2015

▪ Cultivate and maintain order in department; replenish merchandise; organize floor and check-out areas; reset visual merchandising diagrams to meet company specifications.▪ Assist with all aspects of customer service: greet customers, assist them with merchandise questions and selection, and ring up sales on the register as needed.▪ Coordinate day-to-day operations: perform opening and closing procedures according to store regulations, and price markdowns on non-productive inventory.▪ Use up-and-coming retail technology to enhance the customer shopping experience. Show less

Merchandise and Customer Associate-Softlines Division

• May 2013 - Oct 2014

▪ Maintain cleanliness and order in various softlines departments.▪ Replenish items on shelves as needed.▪ Assist customers with making purchases.▪ Perform opening and closing procedures according to store regulations.▪ Rang up customers on the register at manager’s discretion.▪ Performed price markdowns on non-productive inventory▪ Reset Plan-o-grams according to company specifications.▪ Used up-and-coming retail technology to enhance customer shopping experience

Sales Assistant-Cosmetics Department

• Dec 2012 - May 2013

▪ Performed opening and closing procedures according to store regulations▪ Greeted customers as they enter the department▪ Rang up sales after assisting customers with merchandise selection▪ Replenished shelves with merchandise when necessary▪ Assisted customers in other departments when needed.

Merchandise and Pricing Associate-Electronics Department

• Nov 2012 - Dec 2012

▪ Maintained cleanliness and order in the high-risk electronics stockroom.▪ Replenished items on shelves as necessary.▪ Assisted customers with making purchases when needed.▪ Performed opening and closing procedures according to store regulations.▪ Rang up customers on the register at manager’s discretion.