Derrick McConnell

End-user Support Tier 2 at Pennsylvania Turnpike Commission
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • ITIL
    ITIL Certified
    Dec, 2014
    - Nov, 2024
  • A+
    CompTIA
    Dec, 2012
    - Nov, 2024

Experience

  • Pennsylvania Turnpike Commission
    • United States
    • Truck Transportation
    • 400 - 500 Employee
    • End-user Support Tier 2
      • Oct 2022 - Present

  • Herbein + Company, Inc.
    • United States
    • Accounting
    • 100 - 200 Employee
    • IT Support Specialist
      • Aug 2022 - Oct 2022

  • Bell & Evans
    • United States
    • Manufacturing
    • 100 - 200 Employee
    • Junior Network Administrator
      • Aug 2021 - Aug 2022

    • Senior Desktop Support
      • Nov 2020 - Mar 2022

      Assist with day-to-day helpdesk tickets. Configure and maintain ConnectWise Automate and ConnectWise Manage applications. Experience with Windows Server 2016, Exchange, Office 365 and Azure services.

  • Lebanon County Courthouse
    • Information Technology Technician
      • Mar 2019 - Nov 2020

      Assist various courthouse and satellite offices with all computer-related issues; Password resets, email screening, user account creations, troubleshooting various courthouse-specific programs, server maintenance. Assist various courthouse and satellite offices with all computer-related issues; Password resets, email screening, user account creations, troubleshooting various courthouse-specific programs, server maintenance.

  • Omega Systems
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Desk Engineer
      • Mar 2016 - Sep 2018

      This position consisted of receiving calls from clients and managing a ticket queue. Issues could range from password resets to assisting with a company's proprietary software and entire network outages. Learned many different skills while working for this employer. This position consisted of receiving calls from clients and managing a ticket queue. Issues could range from password resets to assisting with a company's proprietary software and entire network outages. Learned many different skills while working for this employer.

  • Susquehanna Bank
    • Banking
    • 700 & Above Employee
    • Help Desk Technician
      • Dec 2012 - Oct 2016

      First position after graduating from technical school. Consisted of entry-level help desk tasks and procedures. Susquehanna Bank was eventually purchased by BB&T Bank. First position after graduating from technical school. Consisted of entry-level help desk tasks and procedures. Susquehanna Bank was eventually purchased by BB&T Bank.

Education

  • Berks Technical Institute
    Associate's degree, Computer Systems Networking and Telecommunications
    2011 - 2012

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