Experience

OneUp Sales

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jun 2022 - Present

  Essex, England, United Kingdom OneUp's vision is a sales floor without whiteboards. Technology is coming on leaps and bounds, yet so many of the methods we use in sales are clunky, slow, ugly and worst of all, an absolute chore to do. OneUp is designed to replace any kind of performance tracking, incentive managing or data visualising tool with the end goal of engaging the workforce of tomorrow. Add to that some kickass league tables and head-to-head competitions; work just got way more fun for your team! Plus… Show more OneUp's vision is a sales floor without whiteboards. Technology is coming on leaps and bounds, yet so many of the methods we use in sales are clunky, slow, ugly and worst of all, an absolute chore to do. OneUp is designed to replace any kind of performance tracking, incentive managing or data visualising tool with the end goal of engaging the workforce of tomorrow. Add to that some kickass league tables and head-to-head competitions; work just got way more fun for your team! Plus, someone once reported a 93% uplift in activity and results, so... 🤷🏼‍♀️ #NoBrainer How are we doing that? Check the video below. 🌟🌟 OneUp Sales in 165 seconds - https://vimeo.com/221553782 🌟🌟 Show less



Joveo

• United States
• Software Development
• 200 - 300 Employee

• Customer Success Manager

  • Nov 2021 - Jun 2022

  London, England, United Kingdom Joveo was founded in 2017 by a group of visionary entrepreneurs and passionate problem solvers who foresaw the need for greater transparency and predictability in recruitment marketing. The focus was on building a cutting-edge technology platform that uses data and machine learning to enable employers, staffing agencies, RPOs, advertising agencies, and job sites, to address this need better (by at least an order of magnitude!) and more cost-effectively. Joveo’s programmatic job… Show more Joveo was founded in 2017 by a group of visionary entrepreneurs and passionate problem solvers who foresaw the need for greater transparency and predictability in recruitment marketing. The focus was on building a cutting-edge technology platform that uses data and machine learning to enable employers, staffing agencies, RPOs, advertising agencies, and job sites, to address this need better (by at least an order of magnitude!) and more cost-effectively. Joveo’s programmatic job advertising platform and our customer success teams are considered a gold standard and best-in-class in our industry. Our solutions and innovation are powered by some extraordinary people behind the scenes. In this shared journey, we are extremely proud of what we’ve accomplished together, so far, and immeasurably excited about what’s to come! Show less



First Advantage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Success Manager

  • Aug 2020 - Oct 2021

  Colchester, England, United Kingdom We provide comprehensive background screening solutions that provide employers and housing providers straightforward, actionable reports so they can make confident choices, reduce risk, and stay compliant. We help you find and retain qualified people quickly and efficiently. Our robust combination of searches and services provide the insights to help to reduce your risk while dramatically improving the quality of your talent and the reliability of your renters. For these reasons, we… Show more We provide comprehensive background screening solutions that provide employers and housing providers straightforward, actionable reports so they can make confident choices, reduce risk, and stay compliant. We help you find and retain qualified people quickly and efficiently. Our robust combination of searches and services provide the insights to help to reduce your risk while dramatically improving the quality of your talent and the reliability of your renters. For these reasons, we have become a trusted partner to over 35,000 organisations worldwide – we deliver the results you need to propel faster, more informed decisions. Show less



IHR - In-house Recruitment

• United Kingdom
• Events Services
• 1 - 100 Employee

• Partnerships Manager

  • Jun 2019 - Apr 2020

  London, United Kingdom IHR is the largest and most engaged community for In-house Recruiters. Our 20,000+ community benefit from over 70 live and virtual events each year ranging from our 1000-strong exhibitions and high profile awards to exclusive half-day breakfasts and targeted dinners for Recruitment Leaders. We also produce industry leading digital whitepapers, webinars and leadership videos alongside high value community forums and an all-inclusive supplier directory. Membership is free, why not join today?… Show more IHR is the largest and most engaged community for In-house Recruiters. Our 20,000+ community benefit from over 70 live and virtual events each year ranging from our 1000-strong exhibitions and high profile awards to exclusive half-day breakfasts and targeted dinners for Recruitment Leaders. We also produce industry leading digital whitepapers, webinars and leadership videos alongside high value community forums and an all-inclusive supplier directory. Membership is free, why not join today? https://inhouserecruitment.co.uk/join Show less



OnlyMarketingJobs

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Senior Customer Success Manager

  • May 2013 - Jun 2019

  London, United Kingdom OnlyMarketingJobs.com is a multi-award-winning job advertising website for the UK marketing and digital industry. My role as a senior customer success manager was to oversee, manage and grow a portfolio of around 150 recruitment agency accounts. A huge part of my role was to conduct a thorough onboarding process in order to understand my customers business requirements, their expectations with regards to ROI and to provide training and demonstrations on the various products and services that… Show more OnlyMarketingJobs.com is a multi-award-winning job advertising website for the UK marketing and digital industry. My role as a senior customer success manager was to oversee, manage and grow a portfolio of around 150 recruitment agency accounts. A huge part of my role was to conduct a thorough onboarding process in order to understand my customers business requirements, their expectations with regards to ROI and to provide training and demonstrations on the various products and services that OMJ provides. I would also provide my customers with daily data insights and information in terms of the general day-to-day activity on their accounts as well as sharing website and industry data/trends. Another objective was to grow the customer base via contract renewals, upselling/cross-selling in line with the company’s revenue KPIs. This was achieved by engaging and building relationships with stakeholders and their teams, selling a range of different solutions including job advertising space, CV database licences, banner advertising products, inventory products and membership/sponsorship opportunities to our online communities, events and networks. This role was very much a client facing role which allows me to go and meet and present to existing customers which is something I thoroughly enjoy. Other duties included: • Working to monthly and quarterly revenue KPIs • Customer onboarding • Project management (Monthly marketing campaigns and customer communications) • Client visits (Consistent engagement with stakeholders and consultants) • Monitoring and sharing data insights, reports and analysis • Weekly/monthly/quarterly account management calls • Invoicing and administration duties • Online product training, demonstrations and website tutorials • Keeping client records up-to-date via CRM (Salesforce) Show less



JobServe

• Advertising Services
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2011 - May 2013

  Colchester, Essex JobServe is one of the leading job boards in the UK and the market leader within the IT industry. My role as a customer success manager was to oversee a portfolio of over 300 client accounts within the existing customers team. As part of a very busy sales team our main revenue KPI was generated by selling advertising space to recruiters and direct organisations on the JobServe website. My portfolio was made up of clients ranging from SME recruitment firms to large multi-international… Show more JobServe is one of the leading job boards in the UK and the market leader within the IT industry. My role as a customer success manager was to oversee a portfolio of over 300 client accounts within the existing customers team. As part of a very busy sales team our main revenue KPI was generated by selling advertising space to recruiters and direct organisations on the JobServe website. My portfolio was made up of clients ranging from SME recruitment firms to large multi-international recruitment and IT companies. Other duties also included: • Working to monthly KPIs both for sales revenue and call activity • Generating proposals for renewals for existing clients as well as upselling and cross selling wherever possible • Customer onboarding • Maintaining excellent customer service and dealing with any technical issues with the products and the web site. • Providing online training and support as well as demonstrations to clients on how the JobServe products and features work • Invoicing/administration duties • Maintaining customer records via CRM (Salesforce) • Liaising with the internal sales director and providing up-to-date data analysis on each of my client’s accounts with an eye for growth opportunities and account development. Show less



DD

• Wholesale
• 200 - 300 Employee

• Account Manager

  • Apr 2008 - Aug 2011

  Witham, Essex The Dental Directory is your one-stop-shop for all your dental supplies. Stocking over 26,000 product lines, including orthodontics, oral hygiene, surgical accessories and equipment. All qualifying for free next day delivery and with no minimum order requirement - you can be sure to meet the demands of your patients and practice. At the Dental Directory you will receive a smooth and hassle free service, as we pride ourselves on providing excellent customer service - exercising high… Show more The Dental Directory is your one-stop-shop for all your dental supplies. Stocking over 26,000 product lines, including orthodontics, oral hygiene, surgical accessories and equipment. All qualifying for free next day delivery and with no minimum order requirement - you can be sure to meet the demands of your patients and practice. At the Dental Directory you will receive a smooth and hassle free service, as we pride ourselves on providing excellent customer service - exercising high standards across the business, whether you are buying a single sundry item or a piece of large equipment. Recognizing the growing market in this area for Dentistry, The Dental Directory also introduced Facial Aesthetic products to their range. Market leading Botulinum Type A Toxins, Dermal Fillers, Skin Peel products, Cosmeceuticals, Aesthetic Lasers and Surgery Consumables are all available. So you can be sure you will have everything you need at The Dental Directory to introduce these treatments into your practice. Your local Business Consultants are available to offer help and advice on all the latest products and innovations and also have access to cost reduction programmes designed to save your practice time and money. Unlike other dental dealers, our Business Consultants are not paid commission, ensuring you receive the most impartial advice that's right for you and your practice. So with a nationwide team of Business Consultants, our UK call centre, offline electronic ordering system, Desktop Directory and interactive website, ordering your dental supplies or gaining advice and help at The Dental Directory just couldn't be easier!! Show less



InsureandGo UK

• United Kingdom
• Insurance
• 1 - 100 Employee

• Insurance Sales Agent

  • Nov 2005 - Mar 2008

  Southend on Sea, Essex Finding the right travel insurance company is very important. With Insure and Go, you can be sure you're in safe hands. For over 10 years, we've been specializing in providing cheap travel insurance that is competitive and convenient. Over the years, we have developed a wide range of products to cover trips of all shapes and sizes. If it's flexibility you're looking for, we can help. We let you customize your policy to suit your needs, so you only pay for the cover you need. So… Show more Finding the right travel insurance company is very important. With Insure and Go, you can be sure you're in safe hands. For over 10 years, we've been specializing in providing cheap travel insurance that is competitive and convenient. Over the years, we have developed a wide range of products to cover trips of all shapes and sizes. If it's flexibility you're looking for, we can help. We let you customize your policy to suit your needs, so you only pay for the cover you need. So, whether you're looking to cover a one-off holiday, lots of trips throughout the year, a backpacking adventure around the globe or you're retired and you want to explore the world, we're bound to have a policy that's just right for you. Show less