IT Support Specialist

• Aug 2022 - Present

Director of Sales and Marketing

• May 2016 - Oct 2022

Owner & Head of Sales

• Jan 2016 - May 2016

- Established a new sales company in the niche vehicle detection market. - Designed new vehicle detection products under the “Overwatch” brand to appeal to untapped segments of our niche market. - Leveraged our strong relationship with National Loop to boost sales and improve the customer experience. - Developed our business plan and sales process for inbound/outbound marketing, with email promotion, call-mapping, and incentive programs. - Planned and worked with trade show partners to create a display and showcase our products at an industry event. Show less

General Manager

• Jul 2012 - May 2016

- I was originally hired for the warehouse to assemble products, and worked my way up to manage the entire company. - I modernized many processes and installed newer technology. First, I began by implementing digital invoicing, and Quickbooks, a new replacement for the outdated accounting platform they were using at the time. - Later, I set up Google Apps, and built a new web site based on Wordpress, and managed the Google SEO Search Console (Webmaster Tools) and Google Adwords. - Researched and installed a VOIP phone system to help us keep up with modern commerce. - I developed policies and protocols around staffing and hiring/firing, as they were non-existent prior to my hiring. - My efforts have impacted all of our processes, enhancing the quality of products, as well as, improving the performance and reliability of our team members. - Revenue has increased 33% since taking the position as General Manager in 2014. Show less

Technical Support Representative

• Mar 2008 - Mar 2012

- Replaced the old site by developing and implementing a modern eCommerce website platform based on Volusion software. - Implemented a new sales and marketing process to improve brand recognition. - Achieved growth, year after year, throughout the recent economic recession. - Integrated a connection between the website and Quickbooks to facilitate more accurate data transfers. - Assisted customers with website issues, order placement, payment, and shipping. - Replaced the old site by developing and implementing a modern eCommerce website platform based on Volusion software. - Implemented a new sales and marketing process to improve brand recognition. - Achieved growth, year after year, throughout the recent economic recession. - Integrated a connection between the website and Quickbooks to facilitate more accurate data transfers. - Assisted customers with website issues, order placement, payment, and shipping.