Experience

TickPick

• United States
• Events Services
• 1 - 100 Employee

• Broker Experience Associate

  • Aug 2023 - Present



Legends

• United States
• Spectator Sports
• 700 & Above Employee

• Staffing Supervisor

  • Apr 2022 - Oct 2023



Madison Square Garden Entertainment Corp.

• United States
• Entertainment
• 700 & Above Employee

• Staff Services Adminstrator

  • Oct 2017 - Dec 2021

  Key support for day-to-day operations in the Staff Services department. The Staff Services Coordinator performs duties integral to the day-to-day support of the Staff Services Department’s operational client groups, most importantly providing phone, email, and face-to-face support to frontline employees.

• Guest Relations Operator

  • Apr 2017 - Oct 2017

  Resolve any guests concerns pre and post event. Working with all MSG staff to provide the absolute best experience for our guests

• Guest Experience Representative

  • Sep 2016 - Apr 2017

  Provide information, customer service, and assist to all guests. Ensured all clubs and suites were secured.



Madison Square Garden Entertainment Corp.

• United States
• Entertainment
• 700 & Above Employee

• Staff Services Coordinator

  • Sep 2019 - Aug 2020



Tiqiq

• Greater New York City Area

• Event Marketing Coordinator

  • Mar 2015 - Apr 2017

  Responsibilities: Oversee all ticket inventory for events. Manage corporate website: message board, social media. Promoted the hot events and games in individual markets. Grew website traffic by 15 percent by Provide quality customer service. Key Achievements: Gained expertise in effective utilization of social media to promote games. Became expert at resource management. Achieved a masters’ in sports management. Proficiency in administrative skills. Responsibilities: Oversee all ticket inventory for events. Manage corporate website: message board, social media. Promoted the hot events and games in individual markets. Grew website traffic by 15 percent by Provide quality customer service. Key Achievements: Gained expertise in effective utilization of social media to promote games. Became expert at resource management. Achieved a masters’ in sports management. Proficiency in administrative skills.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Ticketing Coordinator

  • Jun 2013 - Mar 2015

  Responsibilities: Update the event calendar for events at Madison Square Garden and The Barclay Center. Update database of event venue ticket inventory for A-List Amex clients. Plan, organize and manage event venue’s ticket distribution efforts for clients. Ensure ticket distribution complies with federal laws. Manage VIP Suites for guest comfort and keep the premises well-maintained. Coordinate with venue associates to arrange catering, ticketing, VIP Entry/Parking. Collaborate with internal account representatives, confirm ticket requests and arrangements. Provide quality customer service. Key Achievements: Gained expertise in coordinating and managing events and ticket distribution. Commended for excellent customer services. Show less



Ice Hockey In Harlem

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Program Assistant

  • Aug 2012 - Mar 2013

  Responsibilities: Research and contact sponsors for potential grant opportunities. Coordinate annual golf outing and benefit dinner. Catalog and maintain inventory of all hockey equipment. Register new and returning participants for the season. Key Achievements: Successfully managed event for 200 supporters. Gained experience in identifying and pursuing new fundraising opportunities. Responsibilities: Research and contact sponsors for potential grant opportunities. Coordinate annual golf outing and benefit dinner. Catalog and maintain inventory of all hockey equipment. Register new and returning participants for the season. Key Achievements: Successfully managed event for 200 supporters. Gained experience in identifying and pursuing new fundraising opportunities.



New York Life Insurance Company

• United States
• Financial Services
• 700 & Above Employee

• Administrative Assistant / Scheduler

  • Mar 2010 - Aug 2012

  Responsibilities: Contact interested parties and cold leads to discuss products and services. Schedule appointments for agents. Develop information packages for clients and ensure all paperwork is properly completed. Provide quality service to enable smooth operations. Key Achievements: Gained expertise in communication and marketing skills. Became experienced in administrative skills. Responsibilities: Contact interested parties and cold leads to discuss products and services. Schedule appointments for agents. Develop information packages for clients and ensure all paperwork is properly completed. Provide quality service to enable smooth operations. Key Achievements: Gained expertise in communication and marketing skills. Became experienced in administrative skills.



New York Yankees

• United States
• Spectator Sports
• 700 & Above Employee

• Guest Services

  • Mar 2009 - Feb 2010

  Responsibilities: Contact interested parties and cold leads to discuss products and services. Schedule appointments for agents. Develop information packages for clients and ensure all paperwork is properly completed. Provide quality service to enable smooth operations. Key Achievements: Gained expertise in communication and marketing skills. Became experienced in administrative skills. Responsibilities: Contact interested parties and cold leads to discuss products and services. Schedule appointments for agents. Develop information packages for clients and ensure all paperwork is properly completed. Provide quality service to enable smooth operations. Key Achievements: Gained expertise in communication and marketing skills. Became experienced in administrative skills.



NEW YORK CITY CONFLICTS OF INTEREST BOARD

• Assistant Financial Disclosure Analyst

  • Sep 2007 - Aug 2008

  * Reviewed Financial Disclosure Reports of 5,000 City officials for potential conflicts of interest * Certified City officials to leave city service, insuring that they were in compliance with city ethics law * Handled requests from members of the press and public to view financial disclosure reports * Trained and answered questions from City officials about completing the financial disclosure application * Acted as agency receptionist when needed ARC EXCESS & SURPLUS * Reviewed Financial Disclosure Reports of 5,000 City officials for potential conflicts of interest * Certified City officials to leave city service, insuring that they were in compliance with city ethics law * Handled requests from members of the press and public to view financial disclosure reports * Trained and answered questions from City officials about completing the financial disclosure application * Acted as agency receptionist when needed ARC EXCESS & SURPLUS



Arc Excess and Surplus

• Administrative Manager

  • Oct 2005 - Sep 2007

  Supervised and trained seven employees Participated in preparation of presentations to existing and new clients Cataloged and prepared files for storage and discard Maintained accurate filing system of 25,000 files Oversaw the transfer of hard copy of files to digital form Supervised and trained seven employees Participated in preparation of presentations to existing and new clients Cataloged and prepared files for storage and discard Maintained accurate filing system of 25,000 files Oversaw the transfer of hard copy of files to digital form



Hofstra University

• United States
• Higher Education
• 700 & Above Employee

• Undergraduate Assistant

  • 2002 - 2004

  Managed the Schedule of the Dean of Students, Filing, provided students and parents with information on the University's Code of Conduct. Managed the Schedule of the Dean of Students, Filing, provided students and parents with information on the University's Code of Conduct.