Senior Business Analyst

• Nov 2018 - Present

Sr. Business Architect Consultant

• Sep 2016 - 2018

- Certified Scaled Agile (SAFe® 4) Scrum Master of a data and metrics team for a number of iterations.- Owns and manages requirements gathering, documentation, analysis, and communication, as well as the change management process, documentation, and any updates for any and all assigned projects within the MetLife Direct Business.- Have established strong working relationships across core functions and support areas including product, marketing, legal, and compliance to assist with the requirements gathering and documentation process.- Owns and documents test planning and scripting, and manages test coordination and defect tracking for any and all assigned projects.- Able to manage initiatives focused on system integration and platform implementation.- In minimal time, works with key stakeholders to become the subject matter expert for the applicable product providers and TPAs.- Has the ability to gather and communicate status and key metrics to the MetLife Direct audience with automated or manual reporting where applicable.- Communicates with key vendors and internal partners to ensure adequate understanding of business needs and systems capabilities.- Works with the leadership team to develop standard templates, reports and best practices.- Assists in day to day process management activities within the MetLife Direct business and is a champion of SDLC best practices.- Acts as a contact for product and process guidance for the business lines and vendors.- Acts as a coordinator for product management initiatives such as audits, process enhancements, database builds and continuous improvement initiatives.- Develops and delivers OMMs on a regular basis for senior management.- Oversees other efforts needed for business enhancements (Speed, Quality, Cost, Risk).- Has the ability to identify and address issues quickly either through proposed solutions or escalations.- Is a key team member within business integration processes.

Lead Business Analyst/Applications QA Consultant

• Sep 2015 - Sep 2016

Internal transfer from Tampa, FL to Charlotte, NCAdding to the duties and responsibilities gained as a project manager / technology liaison in Tampa, this position included new duties and responsibilities in addition to those I performed in my former location, including:- In addition to MetLife Disability Insurance, this new position included responsibilities for MetLife Life Insurance products.- Writing and Defining Illustration Specifications (User Interface, illustration output, and calculations), that define expectations for development (Illustrations vendor), and product development teams.- Consultation with Legal and Compliance regarding illustration output and other matters related to illustration systems.- Write and translate specifications into detailed test plans/matrices, and expected results for the products.- Host, plan, and lead sessions to walk through specifications and test matrices with vendor and business partners.- Execute system testing and ensure that the systems tests are successfully completed.

Project Manager / Sr Technology Liaison II

• Aug 2002 - Sep 2015

Performed the duties of a Project Manager, BA, and product SME. This was between internal and external application development teams, and the MetLife Retail Life and Disability Insurance business. This involved managing projects as well as assisting with production issues, and special projects.Have a thorough knowledge of the MetLife Individual Disability Insurance business, including products, contracts, actuarial methodology and multiple underwriting, issue, and administration systems.Defined work flows and procedures, promoting positive change and utilized efficient methodology. Identified areas where business systems and processes could be improved and suggested appropriate changes.Experience Includes:• Identify current state and process workflow.• Define the project scope.• Gather and define business requirements.• Plans, co-ordinates, and assists with quality assurance and user acceptance testing.• Product development and strategic planning.• Involved in project implementation and post implementation review, marketing, and training.Examples of projects managed:• Successfully implemented a new Individual Disability product to multiple systems.• MetLife Individual Disability re-pricing.• Successfully implemented new Individual Disability product features to multiple systems.• Illustration Software Development for MetLife Individual Disability Insurance.• Migration from a software based illustration system to a new online and console system for MetLife Individual Disability Insurance.• Policy Compliance / Audits.• Ongoing implementation of updates and speed to market “quick-hits” to illustration systems for MetLife Individual Disability Insurance.

Mortgage and Business Representative

• 1997 - 2003

Account Representative

• 1995 - 1996