Suzi Magill
Product Owner at Therapy Brands- Claim this Profile
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Bio
Kris Nelson
Suzi and I worked together on the documentation effort for the Disaster Recovery project for DataScope Select. This effort generated not only all of the major failover documentation for the project, but also completed a major overhaul of the operations documentation of the project. Suzi was a pleasure to work with! Her attention to detail made sure that the many, many updates that all players were generating made it into the documentation, and her persistence in chasing down input meant that we finished the project with very thorough, complete documentation. I hope to work with Suzi again soon!
John Broesler
I worked with Suzi on many key initiatives at Thomson Reuters. She is an excellent Documentation Specialist/Tech Writer who makes it a point to understand the details on what she produces documentation on, which makes the documentation clear and precise - and understandable - to different teams with different levels of technical expertise that rely on it. When you add Suzi's strong communication skills, friendly and approachable demeanor and "can do" work ethic to the mix, you have the best Documentation specialist/Technical Writer I've worked with in my many years in the business. I strongly recommend Suzi and would always want her to be part of my team.
Kris Nelson
Suzi and I worked together on the documentation effort for the Disaster Recovery project for DataScope Select. This effort generated not only all of the major failover documentation for the project, but also completed a major overhaul of the operations documentation of the project. Suzi was a pleasure to work with! Her attention to detail made sure that the many, many updates that all players were generating made it into the documentation, and her persistence in chasing down input meant that we finished the project with very thorough, complete documentation. I hope to work with Suzi again soon!
John Broesler
I worked with Suzi on many key initiatives at Thomson Reuters. She is an excellent Documentation Specialist/Tech Writer who makes it a point to understand the details on what she produces documentation on, which makes the documentation clear and precise - and understandable - to different teams with different levels of technical expertise that rely on it. When you add Suzi's strong communication skills, friendly and approachable demeanor and "can do" work ethic to the mix, you have the best Documentation specialist/Technical Writer I've worked with in my many years in the business. I strongly recommend Suzi and would always want her to be part of my team.
Kris Nelson
Suzi and I worked together on the documentation effort for the Disaster Recovery project for DataScope Select. This effort generated not only all of the major failover documentation for the project, but also completed a major overhaul of the operations documentation of the project. Suzi was a pleasure to work with! Her attention to detail made sure that the many, many updates that all players were generating made it into the documentation, and her persistence in chasing down input meant that we finished the project with very thorough, complete documentation. I hope to work with Suzi again soon!
John Broesler
I worked with Suzi on many key initiatives at Thomson Reuters. She is an excellent Documentation Specialist/Tech Writer who makes it a point to understand the details on what she produces documentation on, which makes the documentation clear and precise - and understandable - to different teams with different levels of technical expertise that rely on it. When you add Suzi's strong communication skills, friendly and approachable demeanor and "can do" work ethic to the mix, you have the best Documentation specialist/Technical Writer I've worked with in my many years in the business. I strongly recommend Suzi and would always want her to be part of my team.
Kris Nelson
Suzi and I worked together on the documentation effort for the Disaster Recovery project for DataScope Select. This effort generated not only all of the major failover documentation for the project, but also completed a major overhaul of the operations documentation of the project. Suzi was a pleasure to work with! Her attention to detail made sure that the many, many updates that all players were generating made it into the documentation, and her persistence in chasing down input meant that we finished the project with very thorough, complete documentation. I hope to work with Suzi again soon!
John Broesler
I worked with Suzi on many key initiatives at Thomson Reuters. She is an excellent Documentation Specialist/Tech Writer who makes it a point to understand the details on what she produces documentation on, which makes the documentation clear and precise - and understandable - to different teams with different levels of technical expertise that rely on it. When you add Suzi's strong communication skills, friendly and approachable demeanor and "can do" work ethic to the mix, you have the best Documentation specialist/Technical Writer I've worked with in my many years in the business. I strongly recommend Suzi and would always want her to be part of my team.
Credentials
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Certified Scrum Product Owner® (CSPO®)
Scrum AllianceMay, 2018- Nov, 2024 -
Business Development Program
Thomson ReutersJan, 2011- Nov, 2024 -
Management Development Program
Thomson ReutersJan, 2011- Nov, 2024
Experience
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Therapy Brands
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United States
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Software Development
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200 - 300 Employee
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Product Owner
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Nov 2022 - Present
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NBC Sports Next
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United States
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Technology, Information and Internet
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500 - 600 Employee
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Product Owner
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Aug 2021 - Nov 2022
(SportsEngine is now part of NBC Sports Next) Product Owner for the following teams: Safety + Eligibility, FinTech-Payment Services, SportsEngine HQ, Registration, and Program Management products. - Partner with Product Managers to take their product vision and create a workable plan of attack for teams of developers, UI/UX designers, and Quality Analysts. - Write comprehensive stories that clearly communicate requirements and desired results of a particular task. - Work with team to break down Roadmap items/Epics into detailed and prioritized milestones. - Transform unruly backlogs into something meaningful and doable. - Lead Scrum related ceremonies including daily stand-ups, backlog refinement sessions, story mapping, and retrospective + L10 meetings, etc. - Partner with our Finance and Customer Support teams to troubleshoot customer payment processing issues within our sports organization financial management products and our third party providers including Stripe and WorldPay. - Manage stakeholder expectations and communicate product updates during routine meetings. Present updates to company at various all-hands meetings. - Manage Slack channels devoted to solving urgent customer issues including payment processing problems, player/coach eligibility blockers, and specific credentialing requirement issues. - Work with several sports national governing bodies (USOPC, USA Volleyball, USA Hockey, USClub Soccer, etc.) to ensure smooth rollout of new products to their millions of customers. - Guide rollout of initiatives that supported promotion of Olympic Games (2018 Pyeongchang, 2020 Tokyo) broadcasts with parent company NBC including adding targeted advertising, specific in-app promotions, etc. - Partner with other NBCSports companies (e.g. GolfNow) to integrate processes and build alignment for future products. Show less
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SportsEngine
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Product Owner
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Apr 2017 - Aug 2021
Product Owner for the following teams: Safety + Eligibility, FinTech-Payment Services, SportsEngine HQ, Registration, and Program Management products.- Partner with Product Managers to take their product vision and create a workable plan of attack for teams of developers, UI/UX designers, and Quality Analysts. - Write comprehensive stories that clearly communicate requirements and desired results of a particular task.- Work with team to break down Roadmap items/Epics into detailed and prioritized milestones. - Transform unruly backlogs into something meaningful and doable. - Lead Scrum related ceremonies including daily stand-ups, backlog refinement sessions, story mapping, and retrospective + L10 meetings, etc. - Partner with our Finance and Customer Support teams to troubleshoot customer payment processing issues within our sports organization financial management products and our third party providers including Stripe and WorldPay. - Manage stakeholder expectations and communicate product updates during routine meetings. Present updates to company at various all-hands meetings. - Manage Slack channels devoted to solving urgent customer issues including payment processing problems, player/coach eligibility blockers, and specific credentialing requirement issues. - Work with several sports national governing bodies (USOPC, USA Volleyball, USA Hockey, USClub Soccer, etc.) to ensure smooth rollout of new products to their millions of customers. - Guide rollout of initiatives that supported promotion of Olympic Games (2018 Pyeongchang, 2020 Tokyo) broadcasts with parent company NBC including adding targeted advertising, specific in-app promotions, etc. - Partner with other NBCSports companies (e.g. GolfNow) to integrate processes and build alignment for future products. Show less
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Senior Technical Writer
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Jun 2015 - Apr 2017
Wrote and managed user documentation and help system for the SportsEngine suite of sport management products. Wrote and managed API documentation for both internal users and customers.
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St. Jude Medical
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Technical Writer / Project Management Consultant
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Dec 2014 - Jun 2015
On contract at St. Jude Medical leading the communication and training project for the Global IT PMO PPM tool and integrated project management process. I created training curriculum for the St. Jude Medical implementation of PowerSteering within the Global IT PMO . On contract at St. Jude Medical leading the communication and training project for the Global IT PMO PPM tool and integrated project management process. I created training curriculum for the St. Jude Medical implementation of PowerSteering within the Global IT PMO .
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NACR
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United States
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Telecommunications
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100 - 200 Employee
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IT | Business Applications Trainer
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Mar 2014 - Nov 2014
Developed training curriculum for critical business processes and systems including Microsoft Dynamics CRM, Alert field service management application, Microsoft Lync, PowerSteering PPM application, and others. Developed training curriculum for critical business processes and systems including Microsoft Dynamics CRM, Alert field service management application, Microsoft Lync, PowerSteering PPM application, and others.
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Thomson Reuters
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Canada
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Software Development
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700 & Above Employee
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Team Leader - Technical Writers
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Apr 2007 - Jan 2014
Managerial Accomplishments Managed dispersed team of junior and senior technical writers, legal research writers, and technical editors responsible for the Westlaw and WestlawNext suite of product and training documentation. - Managed team workload and project assignments for writers assigned to multiple projects at once. - Created initial team processes including peer reviews and team cross-training initiatives. - Provided career path direction, performance reviews, and assignment recommendations to management teams. - Advocated on behalf of the team for additional training and resources to senior management. Individual Contributor Accomplishments Managed several large scale documentation projects for both the Legal and Financial & Risk divisions of Thomson Reuters and managed a team of technical writers and legal research writers. - Developed comprehensive user documentation and Help systems for Westlaw and WestlawNext products, including overseeing the development and implementation of a new help system for the launch of WestlawNext, the next generation legal research application from Thomson Reuters. - Project managed the Disaster Recovery and Failover documentation project for Thomson Reuters DataScope suite of financial applications which resulted in a successful and timely launch of the Disaster Recovery sites. - Managed several SharePoint sites for development, documentation, and project management teams. Corporate Contributions - Participated and founding member of the Social Media Advisory Team for Thomson Reuters which resulted in a set of standards for social media use across the company. - Wrote and shepherded a proposal in front of the Capital Expense Project steering committee to eliminate the paper password card process for millions of Westlaw users and adopt an online password creation and distribution system within SAP. This process change resulted in approximately $1M a year in savings. Show less
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Cognos
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Software Development
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100 - 200 Employee
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Senior Technical Writer | Project Lead
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Mar 2000 - Apr 2007
ACQUIRED BY IBM. Wrote user documentation for the Cognos Planning suite of products including printed and online deliverables. ACQUIRED BY IBM. Wrote user documentation for the Cognos Planning suite of products including printed and online deliverables.
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BAE Systems
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United Kingdom
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Defense and Space Manufacturing
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700 & Above Employee
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Senior Technical Editor
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Jun 1999 - Apr 2000
Integral team member involved in the editing and layout development of an SGML - based class five IETM (interactive electronic technical manual) for the United States Navy at United Defense Limited. Integral team member involved in the editing and layout development of an SGML - based class five IETM (interactive electronic technical manual) for the United States Navy at United Defense Limited.
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Education
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1995 - 1997
Youngstown State University
Masters, English -
1993 - 1995
Youngstown State University
Bachelor of Arts, Psychology -
1990 - 1993
The Ohio State University
Bachelor of Arts (B.A.), Psychology, English
