Experience

Innovate in Britain

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Director Of Business Operations

  • Sep 2021 - Present

  We are a business incubator empowering entrepreneurs from around the world to build innovative businesses across the UK.Innovate in Britain is a non-profit organisation and part of the InvestUK Group of companies. We channel innovation into the UK economy by supporting the world's finest entrepreneurs to build innovative, viable and scalable businesses in the United Kingdom.We have an expert team of 10 staff with experience in investment, entrepreneurship and immigration, and our activities are overseen by an independent Advisory Council of 11 leading UK entrepreneurs, investors and government policy experts.



IO Digital UK

• United Kingdom
• Information Technology & Services

• Managing Partner

  • Jan 2019 - Feb 2022

  IO Digital UK is the European trading partner of Delhi based multinational IO Digital BPO, a leading provider of business process solutions for global organisations. Delivering services to clients across the finance, mortgage, banking, mobility, FMCG, and education sectors.IO Digital use the latest technology blended with human intelligence to create meaningful business outcomes. They help organisations, governments, and businesses redefine their interactions with customers and drive growth.With operations in the UK, Europe and across Asia they offer support for every phase of an organisation's digital journey to help simplify complex business processes. The core USP is redefining the digital business model that elevates customer experience, optimises strategy and streamlines business processes to create value across every business channels. Core offerings span different verticals:Digitally enhanced contact centresTechnology-augmented back officesDigitally empowered E-Commerce platformsBusiness analytics



Trivium Education

• India
• Education Administration Programs
• 200 - 300 Employee

• Consulting Partner (Europe)

  • Aug 2018 - Dec 2021

  At Trivium we are experts at creating learning and teaching content for core US and UK educational subjects (K12-16) which includes providing supplemental tutoring, synchronously and asynchronously, building assessments and providing calibrated marking schemes.We can operate at scale, in fact for one US publisher last year we developed solutions for the “back of book” exercises for over 200 educational titles. For another, we have handled over 220,000 online Q&A sessions and formally assessed/graded some 250,000 student essays. Earlier this year we launched an outsourced programme working with LMS platforms and authoring tool providers to build content extensions beyond test papers and textbook solutions. We have a vision of providing the student, wherever they are, the opportunity to continue learning and getting the subject support they need without the need to surf around platforms or content providers.Highlights for 2021 have already seen the launch of a dedicated GCSE Q&A content bank for immediate use by platforms, teachers and students alike!



Simon Ross Associates

• United Kingdom
• Business Consulting and Services

• Managing Partner

  • Jun 2007 - Sep 2021

  Simon Ross Associates, now in its 14th year, specialises in the development and operation of outsourced business process improvement and customer acquisition programmes. Clients are as varied as the services provided and include some of the UK’s most recognised utility companies, established financial service providers and more recently international EdTech outsourcers. Using an established methodology combining 20 year’s experience in digital and telemarketing techniques we can create a tailored programme that will generate results and demonstrate rapid ROI. We provide a range of low cost, high impact services including fully managed end-to-end customer acquisition campaigns, market development accelerators, through to comprehensive business process improvement audits. Whatever your need, get in touch and let us help your business design and implement an improved and cost-effective business model which supports and delivers your strategy, mission and values. www.simonross.co.uk / hello@simonross.co.uk Oxford Office - 01865 522801 London Office 0203 286 0649



NextFin

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Chief Operating Officer (Consultant)

  • Jan 2019 - Aug 2021

  NextFin is an FCA regulated firm with an aggregation and rating portal for equity and debt crowdfunding investments. Nextfin aggregates compares and rates UK equity and debt crowdfunding investments including the platforms on which the opportunities are marketed on. This allows investors to see all the rated investment opportunities and key information in one place making it easier for them to make more informed decisions. NextFin’s bespoke technology constantly tracks these companies and investments providing the investors and entrepreneurs real-time intelligence on which to base investment decisions. As the UK’s only regulated alternative finance marketplace attracting 60,000 visitors a month it has tracked and researched £7.8bn of P2P funding and over 4,000 equity crowdfunding pitches, helping investors make more of their money and entrepreneurs raise finance



The Web Chat Company

• Managing Director & Co-Founder

  • Sep 2013 - Oct 2018

  Web Chat Co are developers and operators of a fully manned (outsourced) live agent web chat service for the UK SME marketplace.Its bespoke in house developed software allows small companies to get the big company benefits of a 24/7 human chat agent sat on their websites, dealing with first line queries, capturing and validating sales prospects and forwarding them in real-time for immediate action and conversion.The service is offered at fixed unlimited chat monthly fee starting at £99 - a fraction of the cost of staffing, training and supporting internally.



Motiv8 Solutions

• United Kingdom

• Operations Director - Europe

  • Oct 2010 - Sep 2013

  Motiv8 Solutions provides a unique set of motivation, training, quiz and gamification tools for the contact centre industry.It’s in house developed software provides a real-time solution to motivate and train call centre staff from the comfort and efficiency of their own work stations.Reviewed and tested by experts from Ashton Business School in the UK and Harvard University in the US the Motiv8 platform is truly at the leading edge of L&D.Deployments range from teams of 5 to 1,000's across enterprises both in the UK and continental Europe.



Pinnacle Technology Group Plc

• Telecommunications
• 1 - 100 Employee

• Chief Operating Officer (Interim)

  • 2008 - 2009



Fizz Telecom Limited

• United Kingdom
• Outsourcing and Offshoring Consulting

• Operations Director

  • Feb 2004 - Jun 2008



Easi Solutions Plc

• E Commerce Director

  • 2000 - 2004



itim Group plc

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• VP Business Development

  • 1998 - 2000



Virgin

• United Kingdom
• Venture Capital and Private Equity Principals
• 700 & Above Employee

• Operations Director Continental Europe

  • 1994 - 1998



Booker Group

• United Kingdom
• Wholesale
• 700 & Above Employee

• Operational Audit Controller

  • 1992 - 1994



B&Q

• United Kingdom
• Retail
• 700 & Above Employee

• Operations Management

  • 1984 - 1992