Ilene Lungay
Support Team Manager at CrowdPoint Technologies- Claim this Profile
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English Native or bilingual proficiency
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Bisaya/Cebuano Native or bilingual proficiency
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Tagalog Limited working proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Bianca Catibog, MBA
I had the opportunity to work with Ilene as part of the Philippine Student Association. She was the VP of the board when I was a Public Relations Representative. Ilene is a natural leader, and works well with a lot of different personality types. She keeps her focus on the group's common goal, and ensures that everyone continues to work toward it. Ilene managed political problems in a professional manner. She's a team player that shines when given a leadership role!
Jaime Española
Ilene has been an extremely supportive Vice President. She adds value to the Association through her willingness to help and ability to oversee the progress and work of all the members of the team, and motivating members when necessary.
Bianca Catibog, MBA
I had the opportunity to work with Ilene as part of the Philippine Student Association. She was the VP of the board when I was a Public Relations Representative. Ilene is a natural leader, and works well with a lot of different personality types. She keeps her focus on the group's common goal, and ensures that everyone continues to work toward it. Ilene managed political problems in a professional manner. She's a team player that shines when given a leadership role!
Jaime Española
Ilene has been an extremely supportive Vice President. She adds value to the Association through her willingness to help and ability to oversee the progress and work of all the members of the team, and motivating members when necessary.
Bianca Catibog, MBA
I had the opportunity to work with Ilene as part of the Philippine Student Association. She was the VP of the board when I was a Public Relations Representative. Ilene is a natural leader, and works well with a lot of different personality types. She keeps her focus on the group's common goal, and ensures that everyone continues to work toward it. Ilene managed political problems in a professional manner. She's a team player that shines when given a leadership role!
Jaime Española
Ilene has been an extremely supportive Vice President. She adds value to the Association through her willingness to help and ability to oversee the progress and work of all the members of the team, and motivating members when necessary.
Bianca Catibog, MBA
I had the opportunity to work with Ilene as part of the Philippine Student Association. She was the VP of the board when I was a Public Relations Representative. Ilene is a natural leader, and works well with a lot of different personality types. She keeps her focus on the group's common goal, and ensures that everyone continues to work toward it. Ilene managed political problems in a professional manner. She's a team player that shines when given a leadership role!
Jaime Española
Ilene has been an extremely supportive Vice President. She adds value to the Association through her willingness to help and ability to oversee the progress and work of all the members of the team, and motivating members when necessary.
Experience
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CrowdPoint
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Support Team Manager
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Dec 2021 - Present
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Support Team Chat Agent
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Apr 2021 - Dec 2021
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Samgyup Ta Bai
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Philippines
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Restaurants
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Owner
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May 2020 - Present
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Mission Valley Home Buyers LLC
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United States
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Real Estate
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1 - 100 Employee
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Lead Generation Specialist
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Jan 2021 - May 2021
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ibex
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Customer Service Representative
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Nov 2019 - Jan 2020
US Based Voice Account US Based Voice Account
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ABM Industries
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United States
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Facilities Services
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700 & Above Employee
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Lead Transporter (Hertz)
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Jan 2018 - Sep 2019
Lead / Supervisor in Training Lead / Supervisor in Training
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Avis Budget Group
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United States
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Travel Arrangements
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700 & Above Employee
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Rental Sales Agent
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Oct 2016 - Mar 2017
Payless Car Rental MSP Payless Car Rental MSP
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Award Staffing
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Rental Sales Associate (Avis Budget Group, Inc)
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Dec 2015 - Sep 2016
As a Rental Sales Associate at Avis Budget Group through Award Staffing in St. Paul, MN, I was responsible for: accurately preparing and processing rental transactions, responding to all customer inquiries and concerns in a professional and friendly manner both on the telephone and in person, promoting and selling company products and services, preparing vehicles for future reservations, developing and coordinating a plan for the transport of vehicles to and from the facility in order to maximize vehicle utilization percentages, and completing administrative work as needed. I was also responsible for training new employees at the location.
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WirthCo Engineering, Inc.
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United States
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Computers and Electronics Manufacturing
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1 - 100 Employee
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Associate, Product Assistant (Spartan)
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Jun 2013 - Jul 2015
As a Warehouse Associate at WirthCo Engineering, Inc. through Spartan Staffing, was responsible for picking product for sales orders, and occasionally responsible for shipping/receiving said orders. Forklift & pallet jack experience. Took on various side projects and tasks within the warehouse as needed.As a Product Assistant, was responsible for various projects as needed including: data spreadsheet entry as requested by customers, updating the website using cross-reference via price sheets/product catalog, and assisted the Product Development Manager.
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Under Armour
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Sales Team Member
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Aug 2014 - Jan 2015
Was responsible for delivering the ultimate customer experience to each customer who visited the store through the customer satisfaction process known as "DRIVE". Was responsible for individual sales performance by maintaining a working knowledge of Under Armour products. Provided brand experience to customers through service culture. Was responsible for delivering the ultimate customer experience to each customer who visited the store through the customer satisfaction process known as "DRIVE". Was responsible for individual sales performance by maintaining a working knowledge of Under Armour products. Provided brand experience to customers through service culture.
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Denison Parking
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United States
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Facilities Services
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1 - 100 Employee
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Attendant
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May 2012 - May 2013
Provided excellent customer service, while accurately and efficiently processing transactions to ensure a quick entrance/exit of the assigned parking facility. Assisted management with bank deposits and end-of-day reports. Provided excellent customer service, while accurately and efficiently processing transactions to ensure a quick entrance/exit of the assigned parking facility. Assisted management with bank deposits and end-of-day reports.
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Sbarro
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United States
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Restaurants
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700 & Above Employee
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Server/Cashier
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Jun 2007 - Feb 2009
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Education
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University of Minnesota-Twin Cities
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2008 - 2009
Normandale Community College
Post Secondary Enrollment Options (PSEO) -
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Chaska High School
High School Diploma
Community
