Experience

Titan Trust Bank

• Nigeria
• Banking
• 100 - 200 Employee

• Information Technology Business Analyst and Project Manager

  • Mar 2020 - Present

  • Appointed Process Owner – Service Delivery, Service Planning, Business Relationship Management, Service Design and Transition. • Established the IT Project Management Office to align IT procedures, practices, and operations with regulatory requirements and global best practices. • Developed uniform documentation for capturing product/solution requirements, facilitating effective communication with stakeholders. • Integrated third-party HR solution with Core Banking Application, resulting in faster staff payments and payroll processing. • Implemented a Document Management & Workflow Solution, reducing stationary costs and improving business process efficiency. • Managed partnerships with FINTECHs to increase transaction count, onboard new accounts, and boost deposits. • Part of the team that led to the attainment of ISO20000 and ISO27001 standards for the bank. • Successfully delivered enterprise and medium-sized projects within budget and schedule. Show less



Access Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Information Technology Business Analyst

  • Apr 2019 - Mar 2020

  • Implemented multi-language functionality on ATM terminals, increasing ATM usage in rural areas. • Digitized a retail account product, resulting in a significant increase in customer accounts opened. • Collaborated on the decommissioning of Diamond Bank Swift BIC and migration to the new Access Bank Swift BIC. • Implemented multi-language functionality on ATM terminals, increasing ATM usage in rural areas. • Digitized a retail account product, resulting in a significant increase in customer accounts opened. • Collaborated on the decommissioning of Diamond Bank Swift BIC and migration to the new Access Bank Swift BIC.



Diamond Bank Plc

• Nigeria
• Financial Services
• 700 & Above Employee

• • Jan 2017 - Apr 2019

  • Evaluated business processes, identified areas for improvement, and implemented solutions.• Stayed up to date with process and IT advancements to automate and modernize systems.• Led requirements analysis, business process reviews, and optimization strategies.• Communicated insights and plans effectively to team members and management.• Managed projects, developed project plans, and ensured timely completion.

• • Feb 2014 - Jan 2017

  • Developed web-based applications using .NET programming languages.• Maintained ASP.NET-based websites and web applications.• Provided technical support and performed software testing.• Collaborated with cross-functional teams to define, design, and ship new features.• I actively contributed to the Core Banking Upgrade Project, specifically in managing applications that interface with the Core Banking system.

• • Jun 2012 - Feb 2014

  • Supervised the activities of Cash Services Tellers, interacted with clients, collected requirements and designed solutions.• Documented and implemented a solution that worked with the integration team to build out estimates and effective resource allocations.• Processed cash deposits, withdrawals, bill payments and bank transfers made by customers. • Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.• Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts. Show less



SmartBiz IT & e-Business Solution

• Lagos, Nigeria

• Business Analyst / Solution Architect

  • Mar 2011 - Jun 2012



Skye Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Relationship Officer

  • 2008 - 2009