Experience

MLSListings Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Representative

  • Dec 2016 - Present

  (Web): -Designs Salesforce Community web pages tailored to department needs and media types. (support.mlslistings.com) -Independently designed and created new sample Customer Support Website through WordPress -Maintains and updates Support Website (WordPress, Salesforce Communities) -Creates, Edits, Publishes, and Maintains Knowledge Base Articles for internal and external instructions and reference. -Develops and Streamlines CS processes including public facing documents, email templates and online forms. (Support): -Responds to a wide range of Technical and Support based inquiries via Phone, Email, and Chat, servicing over 17,000 Real Estate Brokers, Appraisers, and Agents while researching and identifying their technical issues across a variety of MLS Software Systems and Tools including Search functionality, Reports and Stats Generation, Listing Management and beyond. -Documents case notes and solutions with Salesforce and other cloud-based solutions. -Troubleshoots with 60+ incoming calls per day while also answering emails, chat and assisting lobby guests. -Manages member accounts and processes new applications regularly with high level of detail -Oversees Historical Documentation, assisting lobby guest with finding requested information -Inputs Reciprocal Listings and processes Multi-Class Listings (Data): -Expedited providing Weekly Bay Area Home Sales data to local news vendors by reducing time to process Excel data by 88% -Compiles Weekly Aculist Real Estate Market Data Reports presented on homepage. Show less



Isolite Systems

• Santa Barbara, California Area

• Customer Care Representative

  • May 2016 - Present

  Manages relationships with customers via phone, email and fax. Follows up with customer inquiries within established timelines, utilizing SAP and Microsoft Office Suites. Maintains detailed records of all interactions with customers while ensuring complete communication loops, updates customer accounts as necessary Calculates varying discounts and freight charges Utilizes SAP to place volume Web Orders, Purchase Orders, and Phone orders. Produces pricing quotes for GSA and Education accounts. Communicates enthusiastically with Purchasing Agents, Dentists, Universities, Office Managers, Government Agencies including US Military, Navy, and Air Force. Show less



Office Team

• Marketing and Event Coordinator Assistant at Isolite Systems

  • Apr 2016 - Present

  Assists with trade show preparations by: Compiling and prioritizing key deadlines and reservation time framesNegotiates with 3rd party Companies Organizes and streamlines marketing inventory in alignment with company policy and objectives Prepares marketing materials to be shipped to trade show events Maintains detailed inventory of all marketing materials and system locations

• Customer Service Representative at Isolite Systems

  • Feb 2016 - Apr 2016

  Manages relationships with customers via phone, email and fax.Follows up with customer inquiries within established timelines, utilizing SAP and Microsoft Office Suites. Maintains detailed records of all interactions with customers while ensuring complete communication loops, updates customer accounts as necessaryCalculates varying discounts and freight charges Utilizes SAP to place volume Web Orders, Purchase Orders, and Phone orders. Produces pricing quotes for GSA and Education accounts. Communicates enthusiastically with Purchasing Agents, Dentists, Universities, Office Managers, Government Agencies including US Military, Navy, and Air Force. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Experience Representative at Sientra

  • Dec 2015 - Feb 2016

  Demonstrates exceptional customer service skills by providing accurate pricing information, product availability, warranty terms and conditions, and purchase order statuses for inquiries over the phone and through Salesforce. Ensures continuous phone coverage and minimizes queue wait times. Interacts directly with Plastic Surgeons, Office Managers, Purchasing Agents, Field Consultant Staff, company offices and outside distributors. Shows initiative to resolve customer inquiries and requests completely, including follow-ups with field consultant staff upon Sales Order completion or account specific tasks. Produces Sales Orders using Mas-90, resolves purchase order and shipping issues, supports accounts receivable when resolving billing disputes, credit holds, and credit card payments. Composes company training documentation and visual training review tools. Maintains detailed records of all interactions with customers. Show less

• Distribution Associate at Sientra

  • Oct 2014 - Dec 2015

  Ships and receives high volume orders using Mas-90 and Starship while managing locations of time-sensitive medical devices. Independently manages inventory of +200 product skews and hundreds-of-thousands of units on a daily basis.Unpacks volume manufacturer shipments and sorts product into designated locations. Inspects shipments for damaged and missing units. Packages and fulfills Sales Orders to be shipped out. Packages and inspects individual product. Trains new contractors in specific roles and responsibilities, assigns projects throughout distribution center ensuring timely results. Performs routine inventory evaluation, stages shipment and packaging areas to comply with quarantine procedures. Show less



Tziyon Design Studio

• Charlotte, North Carolina Area

• Web Design Intern

  • Jun 2013 - Sep 2013

  Intuitively organized a modern website to market products on a local scale. Broadened knowledge of Web Design by brainstorming new web designs and strategies to turn novel ideas into a reality for our clients. Independently managed the drafting of company briefs, descriptions and business proposals. Intuitively organized a modern website to market products on a local scale. Broadened knowledge of Web Design by brainstorming new web designs and strategies to turn novel ideas into a reality for our clients. Independently managed the drafting of company briefs, descriptions and business proposals.



California Polytechnic State University (Cal Poly)

• Higher Education
• 700 & Above Employee

• Cal Poly Writing Center Tutor

  • Jan 2013 - Apr 2013

  Assists students in achieving higher levels of writing proficiency through generalized tutoring strategies. Actively prepares countless students for the Graduation Writing Requirement. Works directly with ESL students, offering useful strategies to improve writing abilities. Expresses motivating and goal driven tutoring strategies, to empower students to succeed in coursework. Exposure to multiple writing styles and format requirements. Guides students using appropriate writing strategies tailored to fit individual needs. Show less



Tennis Warehouse

• United States
• Online and Mail Order Retail
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2012 - Aug 2012

  Strings hundreds of premier tennis rackets and actively participates in seminars to expand new-to-market product knowledge. Attends conferences with developers from top sporting goods companies to discuss new products under development and how to improve design characteristics before placing product on market. Exemplifies strong team communication skills necessary for employment. Strings hundreds of premier tennis rackets and actively participates in seminars to expand new-to-market product knowledge. Attends conferences with developers from top sporting goods companies to discuss new products under development and how to improve design characteristics before placing product on market. Exemplifies strong team communication skills necessary for employment.



Amway

• United States
• Manufacturing
• 700 & Above Employee

• Independent Business Owner

  • Jan 2012 - Jun 2012

  Manages own personal business by marketing Amway’s exclusive products online throughout local communities. Works directly with major companies and partner stores, communicates enthusiastically with customers and develops positive, lasting relationships. Encourages clients to perform routine purchases by hosting product showcases. First-hand experience of processes behind managing a business and developing a professional image through social media and within local communities as a successful businessman. Show less