Experience

CEU Cardenal Herrera University

• Spain
• Higher Education
• 700 & Above Employee

• Head of International Student Engagement

  • Oct 2020 - Present

  • Preparation and monitoring of the International Student Engagement Plan aiming to improve the student’s pre-arrival experience to increase students’ engagement and reduce the risk of withdrawn. • Detection of students with a high risk of withdrawal and elaboration of an action plan to limit it. • Automatization of processes for the International Relations Office.• Creation of dashboards with Power BI to facilitate the decision making.

• Head of International Student Services

  • Mar 2018 - Oct 2020

  • Preparation of the arrival of 600+ international students from 50+ countries each year.• Benchmarking and implementation of improvements for the Hospitality Pack and App. • Reporting on the progress of student preparation and enrollment to faster the decision making• Elaboration of the communication plan• Team management

• International Relations Officer

  • Mar 2014 - Mar 2018

  • Collaboration in Internationalization projects such as : Design of the Student Journey Mapping, Digital Signage Project (Touch screen TVs), Focus groups, Video tutorials and various benchmarks• International Admission Officer: Guiding international students through the admission process, lead admission interviews, follow up the candidates, contact and convince the leads. • Hospitality Officer: Helping the international students to organize their arrival.