Paulene Crook
Head of Customer Success at iQualify LMS- Claim this Profile
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English Native or bilingual proficiency
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Bio
Morena Scanlan
Paulene was a fantastic Manager to work under as she coached and mentored the team to achieve their best, whether it be professional or personal goals. Paulene's expert knowledge in IT technology and adult education enabled her to build trust across the institute and buy in for the teams work. I highly enjoyed my time working with Pauline.
Robert Nelson
I have worked on a few projects with Paulene over the years at both WelTec and Open Polytechnic. As a user of the technology she's been responsible for, I've always been impressed with her commitment to working with people to push the boundaries of how technology can enhance the educational journey. That commitment has been for both staff and students, recognising the different needs each have, but also how these intersect. She's always been there for me as a user when I have needed support or encouragement to think about how my own educational technology use can evolve.
Morena Scanlan
Paulene was a fantastic Manager to work under as she coached and mentored the team to achieve their best, whether it be professional or personal goals. Paulene's expert knowledge in IT technology and adult education enabled her to build trust across the institute and buy in for the teams work. I highly enjoyed my time working with Pauline.
Robert Nelson
I have worked on a few projects with Paulene over the years at both WelTec and Open Polytechnic. As a user of the technology she's been responsible for, I've always been impressed with her commitment to working with people to push the boundaries of how technology can enhance the educational journey. That commitment has been for both staff and students, recognising the different needs each have, but also how these intersect. She's always been there for me as a user when I have needed support or encouragement to think about how my own educational technology use can evolve.
Morena Scanlan
Paulene was a fantastic Manager to work under as she coached and mentored the team to achieve their best, whether it be professional or personal goals. Paulene's expert knowledge in IT technology and adult education enabled her to build trust across the institute and buy in for the teams work. I highly enjoyed my time working with Pauline.
Robert Nelson
I have worked on a few projects with Paulene over the years at both WelTec and Open Polytechnic. As a user of the technology she's been responsible for, I've always been impressed with her commitment to working with people to push the boundaries of how technology can enhance the educational journey. That commitment has been for both staff and students, recognising the different needs each have, but also how these intersect. She's always been there for me as a user when I have needed support or encouragement to think about how my own educational technology use can evolve.
Morena Scanlan
Paulene was a fantastic Manager to work under as she coached and mentored the team to achieve their best, whether it be professional or personal goals. Paulene's expert knowledge in IT technology and adult education enabled her to build trust across the institute and buy in for the teams work. I highly enjoyed my time working with Pauline.
Robert Nelson
I have worked on a few projects with Paulene over the years at both WelTec and Open Polytechnic. As a user of the technology she's been responsible for, I've always been impressed with her commitment to working with people to push the boundaries of how technology can enhance the educational journey. That commitment has been for both staff and students, recognising the different needs each have, but also how these intersect. She's always been there for me as a user when I have needed support or encouragement to think about how my own educational technology use can evolve.
Credentials
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Certified Information Systems Auditor
ISACANov, 2005- Nov, 2024
Experience
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iQualify LXP
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New Zealand
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E-Learning Providers
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1 - 100 Employee
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Head of Customer Success
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2016 - Present
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Open Polytechnic of New Zealand
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Higher Education
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400 - 500 Employee
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Operations Manager
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Jan 2014 - Present
Working to develop next generation learner environments and engaging learning experiences.
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Product Manager/Owner
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Aug 2012 - Jun 2015
Providing the voice of the learner in the development process. Translating a vision for educational transformation through top class systems.
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WelTec
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New Zealand
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Higher Education
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200 - 300 Employee
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Education Technology Manager
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Aug 2011 - Apr 2013
Implemented the Moodle platform and lead a small team focussed on developing eLearning capability as well as integration of digital technologies into the classroom - assisting skilled academic staff to love their technology by making their lives easier.
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Student Experience Manager
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Aug 2010 - Aug 2011
Acting position for a year managing an awesome and knowledgeable team of student advisers who helped students into study and with support for life's logistical challenges. It was a period of change for the team with the addition of a range of services and a more holistic focus to support.
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Special Technology Projects Manager
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Jan 2008 - Aug 2010
Working in project environment on key business projectsReporting to Deputy CEOLiaise with and between IT Services and Academic CentresIdentify and connect various technology issues to ensure efficient use of technology resourcesApply technical expertise to develop an understanding of solutionsRepresent WelTec interests with external technology organisationsIdentify technology training needs and work with HR/Professional Development to put the appropriate training in place Show less
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Manager, Academic Strategy and Development
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2006 - 2008
• Conceptualised and developed a proposal for capability development that won contestable external funding for implementation• Improved business processes through stakeholder consultation, process mapping and removing inefficient activities• Drove the introduction of new technology through best practice examples, research and strong internal customer relationships• Project managed a cross-institutional project involving three institutes to develop a shared approach to eLearning• Managed staff change through an external review of the Centre Show less
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Flexible Learning Facilitator
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2003 - 2006
• Involved in implementation of 2-tier Learning Management System to provide eLearning functionality to Wellington Institute of Technology• Built and maintained relationships with vendors and other Tertiary Education Organisations.• Participated in strategic discussions and projects relating to flexible learning within WelTec and the wider education community• Project managed development of programmes.• Recommended and wrote policies and standards for LMS and online development.• Provided information and support to the Construction School leading to the acceptance of WelTec as preferred provider to the Building Industry Authority. Show less
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Office/IT Administrator
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Jan 1996 - Jan 2001
Managed accounts payable and receivable finance processes Credit Control, including achieving a target of less than 5% of all outstanding debts being overdue for payment Managed accounts payable and receivable finance processes Credit Control, including achieving a target of less than 5% of all outstanding debts being overdue for payment
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Team Leader, Operations Support Centre
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Jan 1989 - Jan 1991
Managed a team of data workers to create and maintain top quality banking transactions and customer information in a new unified environment. Managed a team of data workers to create and maintain top quality banking transactions and customer information in a new unified environment.
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Education
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2001 - 2003
Central Institute of Technology
Bachelor of Information Technology, Information Technology;
Community
