Experience

Shifton | Advanced Design for Social Innovation

• Italy
• Business Consulting and Services
• 1 - 100 Employee

• Service system designer and social innovator, project manager

  • Feb 2018 - Present

  Advanced design studio for social innovation, we work on innovation in health and care, cultural and community transformation, starting from people's needs. Advanced design studio for social innovation, we work on innovation in health and care, cultural and community transformation, starting from people's needs.



HousingLab

• Service system designer and social innovator

  • Jan 2017 - Present

  Association with the goal of best practice dissemination, skill sharing and participatory experimentation in social and collaborative living. Association with the goal of best practice dissemination, skill sharing and participatory experimentation in social and collaborative living.



IES Abroad

• United States
• Education Administration Programs
• 300 - 400 Employee

• Lecturer

  • Jan 2022 - Present

  Social innovation and environmental sustainability Social innovation and environmental sustainability



POLI.design

• Italy
• Higher Education
• 1 - 100 Employee

• Lecturer

  • Apr 2018 - Present

  Service Design for Business Service Design approach, methodology and tools. Focus on desk, user and field research Service Design for Business Service Design approach, methodology and tools. Focus on desk, user and field research



Domus Academy

• Italy
• Higher Education
• 1 - 100 Employee

• Lecturer

  • Sep 2018 - Present

  Service Design Master Service Design Master



Istituto Europeo di Design

• Italy
• Higher Education
• 700 & Above Employee

• Lecturer

  • Sep 2017 - Present

  Working on design thinking and user research, experience innovation and service design methodology. Working on design thinking and user research, experience innovation and service design methodology.



Consorzio Comunità Brianza

• Italy
• Civic and Social Organizations
• 1 - 100 Employee

• Service designer and social innovator, trainer and facilitator

  • Feb 2022 - Jul 2022

  Services for the community and urban regeneration: facilitation and training within the Opportunità Mobili project to combat youth distress and revitalize youth leadership. Program targeting youth and youth workers with the aim of providing participants with the basics to set up an urban regeneration project, on 4 themes: environment, work, leisure and gender equity. Services for the community and urban regeneration: facilitation and training within the Opportunità Mobili project to combat youth distress and revitalize youth leadership. Program targeting youth and youth workers with the aim of providing participants with the basics to set up an urban regeneration project, on 4 themes: environment, work, leisure and gender equity.



Itinerari Paralleli

• Italy
• Business Consulting and Services
• 1 - 100 Employee

• Service designer and facilitator

  • Mar 2022 - Jun 2022

  HOUSES OF ASSOCIATIONS AND VOLUNTARY WORK The Houses are the place where collaboration is enshrined between Public Administration, Third Sector and citizens, a space open to those who believe in community welfare and the virtuous collaboration between the public and private social sectors. Co-design and facilitation of Living labs in which associations collaborate to build innovative solutions, development and activation of the digital tool enabler of exchange, sharing and collaboration.



Municipality of Florence (Comune di Firenze)

• Italy
• Government Administration
• 700 & Above Employee

• Project Management and Social innovation, Community activation

  • Dec 2020 - May 2022

  Prototyping and implementing the "Manuale per l’abitare consapevole di case, edifici e città", the result of the “Educazione alla cittadinanza e all’abitare” project in one of the public housing in the city of Florence. Engagement and activation of the community of inhabitants through a path of 4 co-design and prototyping worshops and training. Training and empowerment of the employees in the activation of collaborative living. Prototyping and implementing the "Manuale per l’abitare consapevole di case, edifici e città", the result of the “Educazione alla cittadinanza e all’abitare” project in one of the public housing in the city of Florence. Engagement and activation of the community of inhabitants through a path of 4 co-design and prototyping worshops and training. Training and empowerment of the employees in the activation of collaborative living.



Community Toolkit

• Business Consulting and Services

• Service, community, process and ritual design

  • Jan 2019 - Mar 2022

  Co-desig of a method for designing and experimenting tools to activate, prototype, grow and manage communities. Guidance and accompaniment during the process of building or transforming the communities, from visioning to prototyping and development and growth. Customized training by combining theoretical training and practical models. Co-desig of a method for designing and experimenting tools to activate, prototype, grow and manage communities. Guidance and accompaniment during the process of building or transforming the communities, from visioning to prototyping and development and growth. Customized training by combining theoretical training and practical models.



Comune di Milano

• Government Administration
• 700 & Above Employee

• Service designer, Project Manager, Social innovator

  • Jan 2020 - Dec 2021

  Social innovation project for managing companies (Case Spa, MM Spa, ITEA Spa) and residents of Public Residential Housing, in partnership with Comune di Milano, Firenze e Trento. User research with interviews with tenants and key project stakeholders, co-design with municipalities and managers of the "Manual for Conscious Living in Houses, Buildings and Cities," and tools for prototyping and implementing on the field. Social innovation project for managing companies (Case Spa, MM Spa, ITEA Spa) and residents of Public Residential Housing, in partnership with Comune di Milano, Firenze e Trento. User research with interviews with tenants and key project stakeholders, co-design with municipalities and managers of the "Manual for Conscious Living in Houses, Buildings and Cities," and tools for prototyping and implementing on the field.



Master in Service Design - Politecnico di Milano

• Italy
• Higher Education
• 1 - 100 Employee

• Lecturer

  • Sep 2016 - Dec 2021



Connect Reply

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Service designer and workshop facilitator

  • Feb 2019 - Dec 2019



Sketchin

• Switzerland
• Design Services
• 100 - 200 Employee

• Freelance Service Designer

  • Feb 2018 - Aug 2018



Bitmama

• Italy
• Advertising Services
• 100 - 200 Employee

• Lead Service Designer

  • Feb 2017 - Sep 2017

  Service design strategy to complete the offer of the UX Design unit Service design strategy to complete the offer of the UX Design unit



Service Innovation Academy

• Italy
• Design Services

• Service and experience designer

  • Feb 2013 - Jul 2017

  Responsable to set the projects from research and strategy to idea and implementation. I mostly work about ethhnographic and user research, design of new services, ideation of better experiences, optimization of internal processes. It is often planned to build sessions of co-creation and co-design involving company representatives and other stakeholders. Main projects: . To relaunch the tourist offer, Confcommercio Pistoia . To design the first service design festival: Rethink! Service Design Stories . To innovate the visitor experience, Ethnographic Research, Eicma . To redesign the cruise experience, FutureBrand . To discover new needs about personal financial management, Poste Italiane . Workshop Facilitator for Poste Italiane



Politecnico di Milano

• Italy
• Research Services
• 700 & Above Employee

• Tutor at Product Service System Design

  • Oct 2014 - Dec 2016

  Service Design Factory about: cultural services (2016/2017) extreme change (2015/2016) urban innovation (2014/2015) Service Design Factory about: cultural services (2016/2017) extreme change (2015/2016) urban innovation (2014/2015)



Arci - Associazione Ricreativa e Culturale Italiana

• Italy
• Civic and Social Organizations
• 200 - 300 Employee

• Service designer and social innovator

  • Jan 2012 - Dec 2016

  Co-design and co-production of service ideas with San Vittore inmates. Co-design and co-production of service ideas with San Vittore inmates.



Zodiak Active

• Entertainment Providers
• 1 - 100 Employee

• Art Director Junior

  • Dec 2010 - Dec 2011

  Digital projects and branded content, advertising and communication. Some of the project: Ferrero, Nutella, Conbipel, Elena Miro, Barilla CFN, Barilla / Pavesi, Cameo, R101, Nivea Digital projects and branded content, advertising and communication. Some of the project: Ferrero, Nutella, Conbipel, Elena Miro, Barilla CFN, Barilla / Pavesi, Cameo, R101, Nivea



Associazione Culturale Plana

• Italy
• Design Services
• 1 - 100 Employee

• Service Designer

  • Sep 2008 - Dec 2010

  Support for designing events, exhibitions, and contests for Gran Design Etico. Support for designing events, exhibitions, and contests for Gran Design Etico.