Quality Engineer

• Sep 2021 - Present

QA Analyst

• Nov 2015 - Sep 2021

Summary:QA Analyst Level III with Java and C# programming experience. Responsible for QA and support tasks related to three e-commerce websites, supporting services, and related applications. Tests applications to ensure requirements are met, and assist the development staff in troubleshooting found issues.Duties Include:• Use knowledge of QA best practices and experience in agile software and web development processes during two-week sprints; deliver website features and improvements to meet business needs.• Onboard and supervise junior analysts and offshore team members; report progress to the QA Manager.• Develop user stories and test cases from requirements, estimate timelines, and lead large projects.• Communicate testing progress and any blocking issues during sprint cycles: Use Jira ticketing system with integrated Xray test case management to identify, track, monitor, and prioritize defects; supply development staff with feedback and documentation necessary to recreate and correct issues.• Support business needs through risk-analysis practices; communicate those risks to stakeholders and team members.• Evaluate possible tooling changes to increase efficiency and effectiveness among the QA team.• Execute smoke, sanity, unit, integration, and regression testing for the company's websites and applications across various desktop and mobile platforms.• Participate in requirement analysis meetings to understand business needs and provide feedback.• Execute, debug and maintain automated scripts for websites and related applications using Selenium. Assist with automated test creation.• Possess thorough knowledge of website architecture and risks associated with changes.• Use SQL Server and queries to identify data issues. Show less

Order Processing Specialist

• Nov 2013 - Nov 2015

• Responsible for reviewing and processing pending orders including backorders, following up on customer return tracking numbers, and processing gift certificate requests.• Provided prompt, efficient support to colleagues relating to order status updates, returns, and warranty claims.• Accepted incoming calls and made outbound calls to vendors to support the sale and fulfillment of goods.

Freelance Communications Consultant

• Sep 2005 - Dec 2017

Freelance writer, editor, video producer, and social media professional. Freelance writer, editor, video producer, and social media professional.

Sales Associate

• Nov 2010 - Jun 2013

• Promoted the NBC Universal brand and provided knowledge of NBC programming, studios and affiliates. • Increased NBC Universal Experience Store revenue by connecting content to customers through store products and experiences. • Represented the NBC Universal Experience Store on the Today Show. • Modeled apparel for NBCUniversalStore.com • Promoted the NBC Universal brand and provided knowledge of NBC programming, studios and affiliates. • Increased NBC Universal Experience Store revenue by connecting content to customers through store products and experiences. • Represented the NBC Universal Experience Store on the Today Show. • Modeled apparel for NBCUniversalStore.com

Gaffer

• Nov 2011 - Nov 2011

• Gaffer for short film, "Chemo: A Love Story" • Film was screened at the 2012 Hoboken International Film Festival and 2012 Miami International Film Festival. • Gaffer for short film, "Chemo: A Love Story" • Film was screened at the 2012 Hoboken International Film Festival and 2012 Miami International Film Festival.

Del Close Marathon Volunteer

• Aug 2009 - Aug 2011

•Volunteered at the annual improv comedy marathon that hosts 420 shows on 5 stages for 56 hours straight.-Sold tickets, directed theatergoers, organized supplies and cleaned theaters during brief intermissions (2009, 2011).-Filmed live improv performances, logged and archived footage for UCBcomedy.com.

Office Coordinator Intern

• May 2010 - Sep 2010

• Developed a custom website marketing plan, utilized web analytics software to gather and process website data.• Promoted UCB Comedy’s original web content through online social networking platforms and other video uploading sites, prepared and sent weekly newsletters promoting newest and most popular web content.• Performed general website maintenance, filmed and captured comedy videos and live performances. - Video stills featured in The New Yorker. - Filmed the 12th Annual Del Close Marathon, logged and archived footage for UCBcomedy.com, interviewed newcomers as well as veteran performers and known comedians on the event's red carpet. Show less

Small Donations Coordinator for the March of Dimes Fundraiser

• Aug 2010 - Aug 2010

• Handled individual donations under $100.• Recorded all donations using Excel spreadsheets.• Assisted in directing entertainment throughout the fundraiser.

Head of Talent / Cast Member / Writer

• Sep 2005 - May 2007

• Auditioned prospective cast members for Penn State’s televised sketch comedy show. • Pitched, wrote, and performed in sketches. • Auditioned prospective cast members for Penn State’s televised sketch comedy show. • Pitched, wrote, and performed in sketches.

Apprentice

• Jun 2003 - Aug 2003

•Conducted supervised Headspace GC/MS analysis of carbon monoxide and cyanide in blood samples. •Delivered findings to program directors via PowerPoint presentations and the program's summer newsletter. •Conducted supervised Headspace GC/MS analysis of carbon monoxide and cyanide in blood samples. •Delivered findings to program directors via PowerPoint presentations and the program's summer newsletter.