Nicole Chelonis, PhD, PMP
Information Technology Program Manager at Defense Acquisition University- Claim this Profile
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Bio
Credentials
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Articulate 360: Interactive Learning
LinkedInAug, 2021- Oct, 2024 -
Components of Effective Learning
LinkedInApr, 2021- Oct, 2024 -
Measuring Learning Effectiveness
LinkedInApr, 2021- Oct, 2024 -
Using Neuroscience for More Effective L&D
LinkedInApr, 2021- Oct, 2024 -
Inclusive Teaching in the College Classroom
Columbia UniversityJun, 2020- Oct, 2024 -
Getting Started in User Experience
LinkedInJan, 2020- Oct, 2024 -
Project Management Professional (PMP)®
Project Management InstituteJan, 2023- Oct, 2024
Experience
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Defense Acquisition University
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United States
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Defense and Space Manufacturing
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400 - 500 Employee
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Information Technology Program Manager
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Feb 2023 - Present
- Conduct program reviews to determine strategic vision/way forward for assigned resources, to include reshaping program content, workflows and training to support enterprise and directorate-level strategic planning efforts. Participate in the design and implement approved technologies in support of the evolving DAU Learning Ecosystem.- Establish an Agile framework for ensuring that customer needs and objectives are clearly understood by IT, customers receive regular feedback on services provided to them, and that IT has an effective means for assessing customer satisfaction.- Manage and implement improvements to existing DAU technology solutions, incorporating modern UX with easy-to-use capabilities. Work closely with customer account managers and team leads to ensure program meets customer objectives. Help ensure work effort achieve outcomes specified within the DAU mission and performance plan.- Lead/Assist with the development of data strategies and associated policies to meet best practices in data security, information assurance, and data retention. Perform analysis of IT programs cost and assist in formulating IT budget submissions.- Assist users in identifying, defining, describing, and documenting the features, functions, and attributes of the fundamental business processes that constitute the business operation. Develop requirements, create performance work statements and evaluate proposals, review deliverables and monitor contractor performance.- Conduct data reviews & analysis of processes, operating procedures & systems to recommend more efficient processes and follow through with implementing the decisions.Ensure the overall integrity of the data in systems, their security, connectivity & deployment and ensuring they are aligned with the technical needs and considerations of the organization. Show less
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Learning Systems Program Manager
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Aug 2021 - Present
In support of the Defense Acquisition University mission, work with multiple cross-functional groups on educational and organizational agendas, policies, and curricula development. Engage in managing and/or supporting the various aspects of operations, integration, and implementation associated with the learning management systems and learning product development systems/tools▪ Agreements Officer Representative (AOR) for an Artificial Intelligence / Adaptive Learning project. Performed the duties of technical liaison between the vendor, COR / AO, DAU project team, and senior leadership. Assumed project management role for end-of-life activities on the contract. Ensured that all contract agreements were delivered/paid and that DAU was in compliance with contractual obligations.▪ Serve on the xAPI ontology and xAPI Data Strategy committees; helping to shape how DAU will use xAPI in its total learning architecture. I created the testing strategy for xAPI using the dominKnow authoring tool.▪ Received two Incentive Awards in my first year of employment and worked on a project that resulted in an Incentive Award for the project leader. Lead and/or collaborate with government and contractor support teams associated with the development and delivery of learning products through the learning systems Manage all aspects of the day-to-day system operations, including associated contracts and licensing agreements.Analyze and evaluate contractor cost estimates and technical approaches and make recommendations on task orders.Develop and implement policies and business rules appropriate to DAU's online learning environment and adult learning community.Elicits feedback from customers, peers and stakeholders to shape the content and delivery of learning assets with the goal of improving the customers' acquisition outcomes. Show less
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Fitchburg State University, School of Graduate, Online and Continuing Education
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United States
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Higher Education
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100 - 200 Employee
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Director of Digital Learning
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Mar 2018 - Jul 2021
▪ Provide strategic leadership for online learning on campus. Collaborate with senior leadership, key stakeholders, vendors and internal/external customers. ▪ Identify emerging technologies and implement innovative practices related to pedagogy and instructional design▪ Budget management, maintain vendor relationships, create RFPs, select appropriate vendors/software solutions, implement academic technology and train staff and faculty on its use – including licensing of Articulate 360 since 2018▪ Hire, onboard, supervise, mentor, and define responsibilities and goals for the Digital Learning staff including instructional designers and other support staff. ▪ Lead and support development of new online and hybrid programs and classes, including staff and faculty training, course design using ADDIE / SAM methodology, collaborating with SMEs, and perform course evaluations.▪ Provide training and support for Blackboard and Moodle LMS, collaborate with IT on support issues. Recommend upgrades to improve system functionality.▪ Develop and maintain face to face and online educational and workforce development courses for faculty, staff, students and external customers. Ensure learning outcomes are met and assessment artifacts are created. Build courses using Articulate 360 course authoring software▪ Administrator of Evaluation Kit software and manager of graduate school course evaluation procedures▪ Analyze course evaluations for trending and course improvement recommendations▪ Zoom Administrator – directly support account creation, managing user accounts and licensing, troubleshooting of app and physical classroom equipment.▪ Responsible for oversight of University compliance with state authorization requirements, maintaining the University’s partnership with the National Council of State Authorization and Reciprocity Agreements (NC-SARA) for courses and programs. Communicate with the campus community regarding regulatory changes and requirements. Show less
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Interim Director of Distance Education
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May 2017 - Mar 2018
▪ Provide support and training for faculty and students involved in online education▪ Develop and execute project management strategies for online and hybrid programs, including accelerated online programming and support▪ Support development of new online and hybrid programs, and conversion of existing programs to online/hybrid delivery, including faculty training, course design and course development▪ Monitor and access opportunities for the University through membership in the State Authorization Reciprocity Agreement (SARA) and Massachusetts Colleges Online (MCO)▪ Establish and maintain positive relationships with higher education personnel throughout the United States regarding state regulatory compliance and expertise▪ Develop, initiate, monitor, report and ensure compliance with state authorization for distance education for the University including applications, reporting, timelines and continued compliance for regulatory activities▪ Research and evaluate technology products and services used for distance learning.▪ Work with appropriate university staff and faculty to ensure standards and policies are met in promoting integrity in online education including meeting accreditation standards. Show less
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Shasta College
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Higher Education
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400 - 500 Employee
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Programmer (Supervisor)
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Dec 2006 - Oct 2016
Provide direction and guidance in the day to day operations, problem solving, and decision making of Information SystemsSupervise Computer Applications Technicians and Computer Application SpecialistsResponsible for vendor management including services/consulting scheduling, scope of work, and conflict resolutionProject manager of campus wide projects and cross-functional teams; monitor and coordinate activities and deadlines of the projects; construct time and cost estimates; provide project reports, updates and recommendations; responsible for project budgetsAssist in setting policy and procedure best practices as pertains to college wide technology useResearch and analyze federal, state and local requirements, policies and procedures to design and implement technology solutions for District needsResponsible for the development and delivery of high quality training programs and electronic training documentation including online classes and web contentIdentify technology inefficiencies and guide innovative solutions for improvement including application creation or purchasing to meet campus needsProvide primary technical support for several offices across district campuses utilizing a help desk ticketing systemAssist with annual budget projections and oversight, technology refreshes, end of life cycle on hardware/softwareCollaborate on identifying short and long term plans for technology needs and departmental goalsCustomize and develop software applications with an emphasis on Ellucian Colleague Envision programming Expert in all things related to Ellucian Colleague as an end user and technical support professional. Show less
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Computer Applications Trainer
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Jul 2001 - Dec 2006
Collaborate with key stakeholders to develop and execute department-specific training programs and initiativesProvide primary technical support for all offices, faculty and students across district campusesPerform needs assessment, create training plan and perform training evaluation Train district faculty and staff on policies, procedures and software - Ellucian Colleague, MS OfficeCreate workflows and documentation of business proceduresRepresent Shasta College at meetings, conferences, and seminars related to ERP systemProject coordinator for implementation of Resource25 and WebAdvisor Research and troubleshoot software functionality and application issuesCollaborate with community college user group (3CDUG) to resolve issues and share informationCreate custom queries to extract data for district information needsAssist in analyzing and customizing new releases of the ERP application Show less
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Education
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2017 - 2020
University of the Cumberlands - Graduate and Online Programs
Doctor of Philosophy - PhD, Leadership, with a concentration in Student Services -
2005 - 2006
Pennsylvania State University
Masters, Adult Education -
2001 - 2004
University of Phoenix
Bachelors, Information Technology
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