Experience

Envoy

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Enterprise Customer Success Manager

  • Jun 2023 - Present

• Customer Success Manager

  • Dec 2021 - Jun 2023



Bluescape

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Sep 2020 - Dec 2021

  Bluescape is a cloud-based platform for real-time collaboration, making it easy for people to create, interact with and share content.



Hired

• United States
• Internet Marketplace Platforms
• 100 - 200 Employee

• Customer Success Manager - Global Accounts

  • Sep 2018 - Oct 2019

  San Francisco, California, United States - Manage all post-sales activity for Hired’s Enterprise clients through strong relationship building, product knowledge, strategic planning and execution - Maintain a deep understanding of the product and speak/train customers about the most relevant features/functionality for their specific business needs - Increase customer retention by conducting regular check-in calls for tactical items, and partner with the Account Manager to analyze and present quarterly business reviews to your… Show more - Manage all post-sales activity for Hired’s Enterprise clients through strong relationship building, product knowledge, strategic planning and execution - Maintain a deep understanding of the product and speak/train customers about the most relevant features/functionality for their specific business needs - Increase customer retention by conducting regular check-in calls for tactical items, and partner with the Account Manager to analyze and present quarterly business reviews to your executive contacts - Function as the voice of the customer and provide internal feedback on how Hired can better serve our business and top customers Show less



inPowered.ai

• Advertising Services
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2017 - Jul 2018

  - Owned and managed over 20+ campaigns from the complete post-sale process- including implementation, deployment, KPI benchmarking, customer training and education, QBRs, and customer surveys and feedback - Assisted in generating over $1MM is renewals and upsells - Worked closely with internal teams to help identify process improvements to increase overall efficiencies - Leveraged platforms such as Facebook Ad Manager, Yahoo Gemini, and Zemata to amplify custom creatives for… Show more - Owned and managed over 20+ campaigns from the complete post-sale process- including implementation, deployment, KPI benchmarking, customer training and education, QBRs, and customer surveys and feedback - Assisted in generating over $1MM is renewals and upsells - Worked closely with internal teams to help identify process improvements to increase overall efficiencies - Leveraged platforms such as Facebook Ad Manager, Yahoo Gemini, and Zemata to amplify custom creatives for clients - Facilitated successful onboarding of new customers Show less



Mic

• United States
• Online Audio and Video Media
• 300 - 400 Employee

• Senior Account Manager

  • Jan 2016 - Jan 2017

  • Support Mic’s sales team through the post-sale process for sold campaigns • Facilitate and lead internal meetings with branded content, product, design and video teams • Manage day-to-day interactions with current clients to ensure their needs are met and issues are proactively addressed • Identify opportunities to up-sell and drive repeat business • Provide meaningful insight and learnings from campaigns to develop case studies and other sales materials



Yelp

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Display Brand Solutions Strategist - West Coast Lead

  • Oct 2013 - Dec 2015

  San Francisco Bay Area • Provided pre-sales support to Account Executives by developing strategically planned RFPs, assisting with research reports, and creating marketing collateral, that highlights trends or new products • Developed processes to ensure all documentation and communications are properly classified, as well as communicated to internal/external client • Coordinated and communicated the rollout of new products and features with the cross-functional team • Managed relationships with third party… Show more • Provided pre-sales support to Account Executives by developing strategically planned RFPs, assisting with research reports, and creating marketing collateral, that highlights trends or new products • Developed processes to ensure all documentation and communications are properly classified, as well as communicated to internal/external client • Coordinated and communicated the rollout of new products and features with the cross-functional team • Managed relationships with third party creative vendors to ensure deliverables are sent on time and meet expectations Show less



Fairview Elementary

• Elementary School Teacher

  • Oct 2012 - Jun 2013

  Hayward, California • Fostered a safe, collaborative and student centric classroom environment conducive to learning • Managed the growth and learning of 32 students by incorporating audio, visual and kinesthetic activities to meet all learning styles • Partnered with other school personnel and parents in developing successful behavior management plans for high risk students • Leveraged technology including SMART Board, laptops and projectors to engage students as well as to teach proper usage of the… Show more • Fostered a safe, collaborative and student centric classroom environment conducive to learning • Managed the growth and learning of 32 students by incorporating audio, visual and kinesthetic activities to meet all learning styles • Partnered with other school personnel and parents in developing successful behavior management plans for high risk students • Leveraged technology including SMART Board, laptops and projectors to engage students as well as to teach proper usage of the medium Show less



Essence

• United States
• Advertising Services
• 700 & Above Employee

• Communications Planner - Contractor

  • Jun 2012 - Oct 2012

  • Managed a multimillion-dollar global lead generation and media campaign • Composed weekly analytic reports that detailed campaign effectiveness by publisher • Efficiently managed several teams to adhere to production timeline in order to ensure a successful launch • Researched and presented new opportunities that aligned with client’s goals and objectives Client: Genesys



Essence

• United States
• Advertising Services
• 700 & Above Employee

• Senior Communications Planner - Contractor

  • Sep 2010 - Jun 2011

  • Planned strategic DR campaigns in various channels ranging from email marketing to lead generation • Monitored daily performance and determine most effective optimizations to ensure optimal output • Composed detailed reports and analyzed campaign effectiveness to provide key learnings and actions • Assisted in implementing new processes to increase efficiencies and organization on the team • Fostered team growth and assist in training new employees Clients: Ancestry, Kno… Show more • Planned strategic DR campaigns in various channels ranging from email marketing to lead generation • Monitored daily performance and determine most effective optimizations to ensure optimal output • Composed detailed reports and analyzed campaign effectiveness to provide key learnings and actions • Assisted in implementing new processes to increase efficiencies and organization on the team • Fostered team growth and assist in training new employees Clients: Ancestry, Kno, Sony Credit Cards, Alcatel, IBC, Bloomspot, Replicon Show less



Optimedia US

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Communications Planner

  • Jun 2007 - Jun 2010

  • Planned, implemented and managed multiple million dollar campaigns across a variety of media platforms • Created and presented media plans as well as comprehensive post analytic reports for each campaign • Developed detailed market research, emerging technology and trend reports for various clients • Assisted in writing, issuing and reviewing RFP’s send to prospective partners • Supervised team members to ensure the productivity and completion of media plans under deadlines and… Show more • Planned, implemented and managed multiple million dollar campaigns across a variety of media platforms • Created and presented media plans as well as comprehensive post analytic reports for each campaign • Developed detailed market research, emerging technology and trend reports for various clients • Assisted in writing, issuing and reviewing RFP’s send to prospective partners • Supervised team members to ensure the productivity and completion of media plans under deadlines and budget • Monitored campaign delivery and optimize based on performance to maximize output • Facilitated relationships between clients, account management and creative teams • Responsible for the training and development of new team members Show less



PHD

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Assistant Media Planner

  • 2006 - 2007

  • Reviewed and assessed sponsorship proposals • Used Donovan applications, Media Tools, and AdViews to implement data • Prepared and maintain budgets, flowcharts and competitive analyses Client: Safeway