Experience

AccessEAP

• Australia
• Mental Health Care
• 1 - 100 Employee

• Relationship Manager

  • Jun 2019 - Present

  My role involves proactively managing a national portfolio working with organisations to improve and maintain employee wellbeing, My role involves proactively managing a national portfolio working with organisations to improve and maintain employee wellbeing,



Civica

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Correspondence Officer

  • Apr 2018 - Present

  — Learning and completing different task types — Validate, verify and enter data into CIVICA systems in accordance with policies and procedures — Conducting QA and providing feedback — Select appropriate outbound letter template in response to correspondence — Meeting KPIs — Process all correspondence and internal forms via physical mail and email as per work instructions — Assisting data maintenance department with formatting and data corrections — Supported a team of 70 (approx.) Contractors responsible for processing backlog for the Financial Transactions Team — Provided internal insight, content and process knowledge with overpayment investigation for the Overpayment Report — Conducted account investigations for overpayments against notices to determine if a Refund, Transfer or Further Investigation was required — Resolving and responding to enquiries in relation to the Overpayment Report, Westpac Refunds and Cheque Refunds for up to 70 staff — Reversal of payments incorrectly processed by Temporary staff — Ongoing training of Contractors for Overpayment Report, Westpac Refunds, Cheque Refunds, TBC Report and Payment Does Not Fit Letters — Coordination of work groups to ensure tasks were completed — Floor walking — Enter data into VIEW Civil Enforcement computer systems in accordance with set policies and procedures — Apply Business rules and knowledge of legislation to assess the validity of completed Nomination Statements — Determine the current status of Infringements on VIEW with regard to whether the Nomination Statement can be processed or if it must be held until ongoing issues are resolved. — Conducting QA and providing feedback — Meeting KPIs — Data Entry



Psychology Melbourne

• Australia
• Mental Health Care
• 1 - 100 Employee

• Client Services Manager

  • Jan 2015 - Jan 2018

  Client Services Manager leads and manages Psychology Melbourne’s Employee Assistance Program (EAP), to ensure delivery of high quality services. This involves coordinating and overseeing the operational delivery of services as the first port of call for new clients, actively assisting and promoting services to new and existing clients, providing a high level of client management support and assistance, developing the suite of EAP services, and the delivery of EAP services. Achieving the following outcomes: • Provide preventive and proactive interventions for the early detection, identification and/or resolution of both work and personal problems that may adversely affect performance and well being of clients. • Conduct quality assurance strategies to ensure that clients are satisfied with their service. • Ensure that all new clients are fully informed about their treatment and booking process. • Provide employee support services to a variety of private, corporate, community and government organisations with a focus on high quality, effective solutions. • Fully understanding the specific needs and requirements of our client groups, e.g. adults, older adults, child and family and our EAP and Corporate clients and others as they attend • Providing accurate and comprehensive information about all of Psychology Melbourne’s therapeutic services and tools to clients, e.g. our educational and assessment and testing services, • Managing and developing professional relationships with our medical, corporate and other professional referrers. • Manage referrals of individual EAP clients, for confidential counselling and coaching consultations according to agreed standards and procedures • Manage referrals for high quality evidence-based group training programs, workshops and other services. • Managing referrals for critical incident and trauma support work on site, or at an off-site location



isaSKILLS

• JSA Employment Advisor

  • 2012 - 2014

  - Assisted clients in determining which career field they would like to get into.- Referred clients for assessment to determine which level of support they required.- Supported clients to address their vocational and non-vocational barriers. - Assisted clients to apply for suitable positions for employment. - Ensured that suitable candidates were put forward for the right positions.- Negotiated Employment Pathway Plans with clients to find out what their employment goals are and to successfully fulfil those goals.- Prepared CVs and correspondence to forward to clients in respect of suitable applicants.- Maintained client files.- Adhered to policies and procedures

• Acting Facilities Coordinator / Business Administrator

  • 2011 - 2012

  Whilst undertaking my traineeship in Business Administration I had exposure to several areas of the business and its internal workings. I worked in Quality Assurance, also known as Business Improvement, and then was promoted to the Facilities Department, where for several months I managed the department as Acting Facilities Coordinator.My responsibilities included but were not limited to: Writing Policy & Procedure for the business to comply with ISO 9001 Carrying out internal audits and compiling the audit findings for rectification Consulted with all department heads and staff to modify internal forms to comply with ISO standards Assisted with developing a new website for the organisation Assisted with the organisation of the inaugural staff development day which was a great success Compiled a new filing system for vehicle management within the Facilities Department Sourced new contractors for new works to be carried out for the business to support community programs Liaised with contractors to ensure all building maintenance, services and repairs were carried out Processed the work orders received from the business and liaised with internal customers and external contractors to bring the work to a successful conclusion Set up the beginnings of an asset management system in preparation for the implementation of a computerized maintenance management system (CMMS)



North West Queensland Indigenous Catholic Social Services - NWQICSS

• Business Administrator

  • 2010 - 2011

  I completed a Cert II in Business Administration, through IsaSKILLS, with a work placement at North West Queensland Indigenous Catholic Social Services (NWQICSS). On completion of this certificate, I won a traineeship with isaSKILLS to complete Cert III Business. Responsibilities at NWQICSS included but were not limited to:  Reception duties  Filing  Answering phones and message taking  Manage the stationery supply  Assisted cooking and serving meals for the homeless  Assisted with coordination and delivery of personal care training and mentoring to assist members of the Women’s Group to improve their self esteem and ultimately obtain employment



Breast Cancer Foundation

• Singapore
• Non-profit Organizations
• 1 - 100 Employee

• Fundraiser

  • 2008 - 2010

  Responsibilities included:  Organised and coordinated fundraising events involving an average of 100 attendees  Coordinated and managed a team of volunteers  Liaised with local business to achieve fundraising targets. This liaison was both face to face and over the phone and involved negotiating for event locations, media advertisements, donations and gifts  Raised funds that exceeded the expected target by more than 100% Responsibilities included:  Organised and coordinated fundraising events involving an average of 100 attendees  Coordinated and managed a team of volunteers  Liaised with local business to achieve fundraising targets. This liaison was both face to face and over the phone and involved negotiating for event locations, media advertisements, donations and gifts  Raised funds that exceeded the expected target by more than 100%



eCycling

• Receptionist

  • 2008 - 2008

  My duties whilst employed at eCycling included:  Reception duties  Filing  Computer work  Accounting work  Answering phones and message taking  Manage the stationery supply My duties whilst employed at eCycling included:  Reception duties  Filing  Computer work  Accounting work  Answering phones and message taking  Manage the stationery supply



Kids Klubs

• United States
• Education Administration Programs
• 1 - 100 Employee

• Child Care Assistant

  • 2008 - 2008

  My duties whilst employed at Umina Kids Club included:  Supervision and care of children aged 2 months to 6 years  Organisation of entertainment and educational activities  General cleaning duties  Administration duties related to the child care facility My duties whilst employed at Umina Kids Club included:  Supervision and care of children aged 2 months to 6 years  Organisation of entertainment and educational activities  General cleaning duties  Administration duties related to the child care facility



Peninsula Village

• Volunteer

  • 2008 - 2008

  Volunteered at the Peninsula Aged Care facility, Responsibilities included:  Talking with elderly residents, particularly those that did not have family  Assisting with craft, musical and external activities i.e. outings Volunteered at the Peninsula Aged Care facility, Responsibilities included:  Talking with elderly residents, particularly those that did not have family  Assisting with craft, musical and external activities i.e. outings



Frenchs Forest Kindergarten

• Australia
• Education Administration Programs

• Child Care

  • 2007 - 2007

  My duties whilst employed at French’s Forest Kindergarten included:  Supervision and care of children aged 2 months to 6 years  Organisation of entertainment and educational activities  General cleaning duties  Administration duties related to the child care facility My duties whilst employed at French’s Forest Kindergarten included:  Supervision and care of children aged 2 months to 6 years  Organisation of entertainment and educational activities  General cleaning duties  Administration duties related to the child care facility