Experience

iCompuCare Global Services Sdn Bhd

• Malaysia
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Information Technology Manager

  • Nov 2021 - Present

  Responsible for IT Infrastructure for both Network & Server, IT Governance, IT Compliance, IT Policies, IT Procedures, IT Risk, and IT Security. 1. IT Governance and Policies with compliance with Malaysian Standard Governance and Cybersecurity requirements. 1.1 Cyber Law (Malaysia Standard) 1.2. ISO 9001, ISO 27000, ISO 31000, and ISO 31010 1.4. PDPA ACT 2010 1.5. MCMC ACT 1998 1.6. Operations and Work Instructions Policy Writing 2. Standard Operating Procedure Policy 2.1. Work Instructions Policy 2.2. Scope of Work 2.3. Quality Management 2.4. Developing Process Flow 2.5. Scope of Services 3. IT Risk and Security 3.1 Risk Management 3.1.1. IT disruption. 3.1.2. Network 3.1.3. System 3.1.4. Server 3.1.5. Firewall 3.1.6. Information security. 3.1.7. Systems risk 3.1.8. External events risk 3.1.9. Third-party risk. 3.1.10. People risk 3.1.11. Process risk 3.1.12. Compliance risk. 3.1.13. Infrastructure risk 3.2 Security Management 3.2.1. Network Security 3.2.2. Application Security 3.2.3. System Security 3.2.4. Cybersecurity 3.2.5. Infrastructure Security 4. Chronology Analysis 4.1. System Chronology 4.2. Server Chronology 4.3. Network Chronology 5. Root Cause Analysis 5.1. Investigation Clause follows under ISO 9001, ISO 27001 and ISO 31001 5.2 Metrology Six Sigma 6. Corrective and Preventive Action 6.1. Comply with ISO 9001 and ISO 27001 7. Operation Infrastructures 7.1. Server Infrastructure (Windows and Linux) 7.2. VM Infrastructure (Administrative) 7.3. Network Infrastructure (LAN, WAN, ISP) 7.4. Client Support 7.5. User Access Control 7.6. Firewall Administration 7.7. Endpoint Administration 7.8. DNS, DHCP, FTP, ISPConfig and P2P management. 7.9. Office 365 Administration and Management 7.10. Exchange 265 Administration and Management 7.11. Azure Online Administration and Management 7.12. Vendor Management 7.13. Supplier Chain Show less



Sunway Medical Centre

• Malaysia
• Hospitals and Health Care
• 700 & Above Employee

• Senior Executive

  • Nov 2021 - Dec 2022

  Responsible for IT Governance, Compliance, Process, Risk, and Security. 1. IT Governance and Policies Comply with all Malaysian standard governance requirements 1.1. ACHS 1.2. SO 9001, ISO 27000, ISO 31000, ISO 31010 and ISO 45001 1.3. MSQH 1.4. PDPA ACT 2010 1.5. MCMC ACT 1998 1.6. Operations and Work Instructions Policy Writing 2. Standard Operating Procedure Policy 2.1. Work Instructions Policy 2.2. Scope of Work 2.3. Quality Management 2.4. Developing Process Flow 3. IT Risk and Security 3.1 Risk Management 3.1.1. IT disruption. 3.1.2. Network 3.1.3. System 3.1.4. Server 3.1.5. Firewall 3.1.6. Information security. 3.1.7. Systems risk 3.1.8. External events risk 3.1.9. Third-party risk. 3.1.10. People risk 3.1.11. Process risk 3.1.12. Compliance risk. 3.1.13. Infrastructure risk 3.2 Security Management 3.2.1. Network Security 3.2.2. Application Security 3.2.3. System Security 3.2.4. Cybersecurity 3.2.5. Infrastructure Security 4. Chronology Analysis 4.1. System Chronology 4.2. Server Chronology 4.3. Network Chronology 5. Root Cause Analysis 5.1. Investigation Clause follows under ISO 9001, ISO 27001 and ISO 31001 5.2 Metrology Six Sigma 6. Corrective and Preventive Action 6.1. Clauses ISO 9001 and ACHS 7. Infrastructure Operation. 7.1. Server Infrastructure (Windows and Linux) 7.2. VM Infrastructure (Administrative) 7.3. Network Infrastructure (LAN, WAN, ISP) 7.4. Client Support 7.5. User Access Control 7.6. Firewall Administration 7.7. Endpoint Administration Show less



Singtel

• Singapore
• Telecommunications
• 700 & Above Employee

• Senior Information Technology Engineer

  • Jun 2013 - Oct 2021

  1. Test and Implement System for Virtual Desktop Environment. 2. Creating, Handling, and Configuring Master Images for VDI. 3. Hardware Configuration, Customization, and Troubleshooting. 4. Software Configuration, Customization, and Troubleshooting. 5. Server Infrastructure Configuration and Implementation. 6. Thin Clients infrastructure Implementation. 7. Handling IP and VOIP Telephony. 8. Handling Complaint and User Request. 9. Analyzing Issues. 10. Server and Network monitoring 11. LAN and WAN monitoring 12. Revamp LAN and WAN Network 13. Remote Support Thin Clients and Thick Clients. 14. Root Cause Analysis. 15. DHCP maintenance 16. Backup (Daily, Monthly, and Yearly) 17. Managerial decision, guide, and presentation. 18. Drafting Documentation according to ISO Documentation and Audit guide. 19. Managerial response and communication. 20. Vender and supplier management. Show less



PM Securities Sdn Bhd

• Financial Services
• 1 - 100 Employee

• Head of IT Infrastructure and Security Division

  • Jan 2011 - Aug 2012

  1. Wide Area Network (VOIP / MPLS IPVPN) management. 2. Server management. 3. DNS, DHCP, FTP, ISPConfig and P2P management. 4. POP3, SMTP, IMAP, PHP, SSL and SASL management. 5. AS/400 System hardware and software management. 6. AS/400 System Administration (setup. Installation, configuration and testing). 7. IT network and Telecommunication cabling management. 8. PC and Server administration and maintenance. 9. Telephone and PABX system management. 10. Voice recording system management. 11. UPS and Genset maintenance. 12. System Interface and communication management. 13. System Virus Management. 14. DR Facilities and communication management. 15. To oversee and advice branches on all IT Infrastructure & Facilities related areas. These include system hardware, software, network, telecommunication and IT facilities matters. 16. To handle and assist in all IT daily operation, IT security and user administrations. 17. To ensure system security and user administration are well maintained. 18. Security Access System Management. 19. Security Access System user administration. 20. Voice recording system. 21. System user menu administration. 22. Database Housekeeping Management. 23. BOS System operations and user support. 24. Email management. 25. IT Security software licensing and Maintenance Agreement management. 26. System, application, security access log management Show less



Perma Shipping Line (M) Sdn Bhd

• Assistant IT Manager

  • Apr 2008 - Oct 2010

  Responsible for handling Management Information System Department. Managing 8 sites (Singapore, Malaysia - Klang Port, Malaysia - Pasir Gudang, UAE - Abu Dhabi, India – Mumbai, India – Ludhaina, India – Ahmedabad and India – Chennai, 1. Overlook entire Middle East, Asia Pasific and South East Asia region offices 2. Immediate solution for complex troubleshooting 3. Online remote access to PC’s, Servers and Domains 4. Handle Webserver, Database Server, Email Server and Citrix Server 5. Handle Router Cisco, Dlink, Fortinet, Level One and Netgear 6. Handle MS Office Application 7. Handle Antivirus-Servers (McAfee, AVG and Symantec) 8. Monitor Wide Area Network, Local Area Network and Wireless Nerwork 9. Monitor bandwidth connectivity for lease line and broadband 10. Test and Deployment of new application and system 11. Design network infrastructure and structure cabling 12. Design system structure 13. Hardware and software monitoring. 14. Hardware and Software recommendation for upgrading and purchasing. 15. Network, System, Application and Email Failure Investigation 16. Domain registration and maintenance. 17. Domain check and trace for blacklist 18. Design Internet Protocol for Ethernet and Internet (Proxy) configuration 20. Check listing for IP Blacklist 21. Structure DNS, DHCP,VPN and VOIP 22. Maintain of Regional Asset Listing for Hardware, Software, Routers, Switches and Domains 23. Web Designing and updating 24. Animation & Graphic Designing. Show less



G3 Worldwide Mail (M) Sdn Bhd

• IT Executive

  • 2005 - 2007

  Responsible for Information Technology and Service Quality. 1. Support Departments on Hardware and Software Problem 2. Server Maintenance and Backup 3. Setup and Configure Application, File, FTP, Email and Web Servers 4. Antivirus Server Maintenance 5. Maintenance of Domain Name Services (DNS) and Dynamic Host Configuration Protocol (DHCP) 6. Administrate Microsoft Open License Policy for Microsoft Office Suite 2003 and 2007 7. Beta testing for new software’s 8. Deployment of new software’s 9. Administrating End User Policy and User Access Rights 10. Perform Security update for Servers and PCs 11. Virtual Private Network Connectivity Setup 12. Monitor Network Traffic (Internet and Intranet) 13. Monitoring Broadband Connectivity 14. Monitoring Lease Line Connectivity (T1 and T3) 15. Wireless Router and Access Point Configuration 16. Software Training for End User (MS Office, Email, Electronic Calendar and Windows) 17. Update Management on latest Virus Definition. 18. Hands on with day to day operations 19. Performing Database tuning for Customer 20. Design and Implement Network Infrastructure 21. Internal System Audit (Hardware and Software) Show less