Tyson Adams
Sr. Client Success Manager at Kochava- Claim this Profile
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Bio
Credentials
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Area Manager
Jimmy John'sMar, 2014- Nov, 2024 -
Wilderness Emergency Medical Technician
NOLS Wilderness MedicineOct, 2008- Nov, 2024
Experience
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Kochava
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United States
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Advertising Services
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100 - 200 Employee
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Sr. Client Success Manager
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Apr 2019 - Present
Self-managed professional with experience managing highly complex client relationships and diverse teams guiding them through an everchanging AdTech ecosystem where expected unknows lurk as the landscape evolves. Responsible for developing and nurturing client relationships that promote retention, trust, loyalty, reliance and a higher engaged usage/reliance of the company's tool set. Built the company's new-client onboarding system and procedures to better manage client retention.Work closely with clients to ensure they are successful through the usage of the platform as well as other partner platforms. Built long-term relationships and helped clients reach their fullest potential and reduction of cost use of the products available. Going above and beyond client expectations to provide technical support and direction to customers with the goal to keep customers with varying degrees of technical aptitude satisfied and successful with the Kochava offering.Assist clients to plan and understand the best ways to utilize Kochava based on their unique business needs, KPIs and business plans.Communicate technical items to both technical and non-technical audiences alike, both orally and in writing. Viewed as a subject matter expert others looked to for help with identifying and resolving issues.Possess a technical understanding of the functionality of the platform to improve the platform based on client needs/requirements as well as diagnose and troubleshoot system issues accurately and quickly. Seen as a "go-to" resource by colleagues and piers. Mentored others within the team towards success. Speak SQL, API Reporting, S3, Excel and data digestion
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Business Owner/Operator
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Dec 2010 - Jan 2019
Owner/operating partner of four high preforming, profitable LLCs. Responsibilities included operational execution along with business growth, development, marketing, construction/project management and personnel management of our three franchise locations as well as property management of a retail space.·Extensive use of data analytics allowed for expert tracking and management of all aspects of multi store operations. Specifics include market retail value, competitive labor compensation, cost of goods sold, projected changes in business expenses and leadership team bonus metrics that incentivized our management teams to achieve maximum profitability. ·Developed and implemented strategic marketing plans in an unestablished market, and later in a developed market leading to a 430% growth over eight years and a 30% YOY growth rate at our peak. Areas of focus included customer appreciation events, participation in local ‘special’ events, vendor relations, product sampling and SWOT analytics.·Developed employee training programs, established and maintained employee review systems, mentored all levels of personnel towards service excellence. ·Drove operational excellence with all stores operating within the top 25% of over 3,000 stores nation-wide.·Coached and mentored store management teams from entry level employees up to become highly effective leaders themselves. Provided our staff opportunities of growth and personal career development within our organization, helping build strong foundational career growth and development for future success. ·Responsible for becoming professionally knowledgeable of and ensuring business compliance with all federal and state labor laws, OSHA standards and county health and food safety regulations providing a safe and secure work environment compliant with all regulations a business must abide by.
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Seasonal Five-Star Hospitallity
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Jan 2002 - Dec 2008
Experience working within the hospitality and recreation industries throughout the Western United States.-Proven success learning quickly in new and challenging environments.-Ability to serve customers in a variety of different capacities providing customer service in line with the world-class operations in which I was involved.-Detail oriented with an ability to work with a high degree of accuracy.-Aptitude to tactfully handle stressful and difficult situations.-Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.-Identified and assessed customers’ needs to achieve highest satisfaction.-Built sustainable relationships of trust through open and interactive communication.-Unique opportunity to develop customer service experience from the best-of-the-best and put it to work within my overall career development.
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Education
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Washington State University
Bachelor's degree, Economics -
2008 - 2008
NOLS
Wilderness Emergency Medical Technician, Crisis/Emergency/Disaster Management
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