Instructional Technologist

• Oct 2016 - Present

Develop instructional web and media-based interactive tutorials, demos, and training modules for faculty, students, staff, and administration using a wide range of multimedia software. Provide synchronous and asynchronous training, support and guidance for Canvas, online teaching, TracDat, program review, and SLO & PLO assessment in the form of technical training, workshops and one-on-one sessions. Learning Management System (LMS) and Database Administration: Canvas & TracDat Develop and maintain Online Education, Distance Education Advisory Committee (DEAC), Canvas, Program Review, Assessment, and Technology Committee web presences. Show less

Instructional Designer (Zoom Proctoring Project)

• Feb 2022 - May 2022

Instructional Designer & Canvas System Administrator

• Apr 2020 - Oct 2021

Instructional Designer (CVC-OEI POCR Lead Reviewer)

• Aug 2019 - Dec 2020

Instructional Aide II

• Oct 2014 - Sep 2016

Design Canvas resources and facilitate campus-wide workshops for students. Lead technology training workshops for students, faculty and staff on topics including Microsoft Office Suite, Google Suite and social media. Maintain and support student access to technology in drop-in computer labs. Maintain library social media accounts. Design graphics for library marketing materials. Schedule faculty and staff reservations in computer labs across campus. Design Canvas resources and facilitate campus-wide workshops for students. Lead technology training workshops for students, faculty and staff on topics including Microsoft Office Suite, Google Suite and social media. Maintain and support student access to technology in drop-in computer labs. Maintain library social media accounts. Design graphics for library marketing materials. Schedule faculty and staff reservations in computer labs across campus.

Multimedia Editor

• Jun 2016 - Aug 2016

Gather instructional materials for Dr. Philip Prinz' CSU Course Redesign Project. Review and categorize materials based on their quality, which Student Learning Outcomes they meet, and where in the course structure they belong. Edit video clips and lecture videos and combine with Power Point slides to create engaging instructional content for online lectures. Gather instructional materials for Dr. Philip Prinz' CSU Course Redesign Project. Review and categorize materials based on their quality, which Student Learning Outcomes they meet, and where in the course structure they belong. Edit video clips and lecture videos and combine with Power Point slides to create engaging instructional content for online lectures.

Instructional Aide II - Digital Media

• Nov 2013 - Oct 2014

Facilitate media equipment check outs for students, faculty and staff. Update equipment policies and equipment database each semester as needed. Provide technical support to students using computer labs and music studios. Maintain classroom booking for the Digital Media department. Manage student access to Google calendars used for reserving music studios. Facilitate media equipment check outs for students, faculty and staff. Update equipment policies and equipment database each semester as needed. Provide technical support to students using computer labs and music studios. Maintain classroom booking for the Digital Media department. Manage student access to Google calendars used for reserving music studios.

Ticket Operations Manager

• Sep 2012 - Nov 2013

Assist system administrators with quality assurance testing and database maintenance.Build business intelligence reports to parse data from ticketing database.Design HTML email templates reaching 10,000+ subscribers.Prepare sales reports for executive management review.Handle VIP ticket booking for company executives, board members, etc.Perform regular phone and email customer service.

Subscriptions Representative

• May 2012 - Sep 2012

Although I was recruited during the busiest time of year for the subscriptions department (Renewals) to help with re-seating every season, I was not officially added to the team until I became full-time in May of 2012.I was initially recruited to help the Subs team with Sub Renewals due to my ability to assign customers' seats between 3 different theaters while keeping in mind a puzzle that every seat needed to follow as well as guidelines based on customer seniority and history. This past renewal season my renewals skills were put to the test when the popular show, The Book of Mormon, almost tripled our subscription base. That renewal period was exhausting, but I am looking forward to applying what I learned to this upcoming renewals period.My strong ability to placate angry customers, while also holding firm to our policies brought me officially to the subscriptions department and prepared me to be moved shortly there after to the group sales department. Show less

Audience Services Representative

• Jun 2010 - May 2012

I started my career in the Audience Services department when the call center was first opened. Handling customer service in this department prepared me for a wide variety of customer personalities and issues. I also took on other in the office from the beginning, such as keeping the supply room stocked and organizing, handling maintenance for our mail machine and putting together a global calendar for the office.I was also given the responsibility early on of opening and closing the call center during my weekend and evening shifts. I was often scheduled to work without a manger on duty, so I took on the responsibility of handling emergency issues and making decisions in regards to policy exceptions for refunds and things like that.This department gave me a solid foundation in my knowledge of customer service and allowed me to learn a lot about keeping an office running smoothly. Show less

Advertising Intern

• Feb 2012 - May 2012

I worked closely with the Advertising Director to generate new advertisers for the magazine by researching our target demographic and compiling intricate spreadsheets for contact references. I helped to process advertisers’ paperwork and artwork using Filemaker Pro. I also worked on updating the database of advertisers on our website using PLONE and OpenX software. Although I came to realize that advertising is not my calling, this internship taught me a lot about the world of publishing, something that I am very passionate about. I also learned how to work closely with an executive on projects need detailed attention and organization. Show less

Shift Leader

• Sep 2009 - Jun 2010

I was in charge of running the shift that I was working on which included scheduling breaks and assigning duties, restocking, cleaning, creating and processing the supply order for the following day. I was also responsible for opening and closing the store. I did receive training with Blue Bottle coffee, a high-end San Francisco brew. I am able to make all espresso and coffee drinks. I was in charge of running the shift that I was working on which included scheduling breaks and assigning duties, restocking, cleaning, creating and processing the supply order for the following day. I was also responsible for opening and closing the store. I did receive training with Blue Bottle coffee, a high-end San Francisco brew. I am able to make all espresso and coffee drinks.

Accounts Payable Clerk

• Jun 2007 - Jan 2009

I was in charge of all Accounts Payable operations and handling all front office work. I greeted customers that came into the office and answered the phones. I did any miscellaneous, scanning, copying and shredding that other employees needed. I was in charge of all Accounts Payable operations and handling all front office work. I greeted customers that came into the office and answered the phones. I did any miscellaneous, scanning, copying and shredding that other employees needed.