Experience

Arvig

• United States
• Telecommunications
• 200 - 300 Employee

• Network Operations Center Technician III

  • Aug 2022 - Present

  Roseville, Minnesota, United States - Monitor, troubleshoot, and maintain the company's networks to ensure high availability and optimal performance. - Manage and drive resolution of service impacting events. - Develop and continuously improve technical and procedural standards. - Train and mentor NOC tech I and NOC tech II team members - Schedule and facilitate meetings - Work escalated tickets by NOC tech I & II

• Network Operations Center Technician II

  • Apr 2022 - Aug 2022

  Roseville, Minnesota, United States

• Network Operations Center Technician

  • Aug 2020 - Apr 2022

  Roseville, Minnesota • Manage network outages to minimize customer impact • Monitor, identify, troubleshoot, and escalate all network issues as needed • Implement network device configurations according to established standards • Provision and troubleshoot network edge devices and customer premises equipment (CPE) • Maintain network documentation in accordance with established procedures • Implement network changes by executing established Method of Procedures (MOP) • Open and manage vendor… Show more • Manage network outages to minimize customer impact • Monitor, identify, troubleshoot, and escalate all network issues as needed • Implement network device configurations according to established standards • Provision and troubleshoot network edge devices and customer premises equipment (CPE) • Maintain network documentation in accordance with established procedures • Implement network changes by executing established Method of Procedures (MOP) • Open and manage vendor support cases

• Technical Specialist III

  • May 2019 - Aug 2020

  Roseville, Minnesota •Responded to requests for technical support escalations beyond tier II •Monitored and followed up on unresolved high priority customers’ tickets. •Provided consulting, training, and mentoring for Help Desk staff •Put together best practice procedures for the helpdesk staff •Created and analyzed reports for trends; make recommendations for process improvement

• Technical Specialist II & Trainer

  • Feb 2018 - May 2019

  Roseville, MN •Worked on daily queue of escalated tickets of unresolved issues •Monitored and supported connections for customers on dsl, fiber, cable, satellite, wireless and special circuits. •Used different programs, applications to troubleshoot phone, internet and video issues •Put together best practice procedures that would help the helpdesk staff better help customers. •Train new and existing helpdesk employees

• Technical Specialist

  • Nov 2016 - Feb 2018

  Roseville, MN •Troubleshot tv, telephone, internet, and email related issues •Used an internal ticketing system, worked and documented customers’ issues, and escalated tickets as needed •Monitored customers network •Troubleshot internet connections issues on cable, satellite and fiber



A3 solutions, inc

• United States
• 1 - 100 Employee

• Technical support

  • Oct 2016 - Oct 2016

  Oklahoma city, Oklahoma USA Desktop and laptop imaging Remotely troubleshooting computer system issues Working with ticketing system



Addison Group

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Technical Support

  • Sep 2016 - Sep 2016

  Oklahoma City, Oklahoma Area • Ran internet cables for different offices • Troubleshot TV cable problem • Managed Active directory for clients



New Artel

• France
• Investment Management

• Network Engineer intern

  • Jul 2013 - Sep 2013

  • Installed hardware and software on personal computers and desktops • Used WiMAX and VSAT Technology to provide internet connection for office and proximity computer network sharing • Troubleshot network problem for clients