Senior Project Manager

• Aug 2022 - Present

Project & Team Success Manager

• Nov 2019 - Present

My role requires me to understand the customer goals and objectives and align it to Tricycle Europe offerings. Once aligned I manage programs end-to-end with customer satisfaction as our number 1 goal.My key responsibilities include: Customer Success: Meeting, building and management of relationships with stakeholders of all levels including c-suite, to understand and deliver on their needs.  Project & Program Management: Lead programs within the business - scoping, planning, stakeholder mapping and co-ordination, implementation and post-program reporting and analysis. Communication: Maintain open internal and external communication channels keeping all parties up-to-date on the status of programs. Communicating across all levels and ensuring clear understanding when delivering a message. Time Management: Deadlines are set to be made. Co-ordinating and planning allowing execution to flow, this also allows for agility when the ever changing environment requires adjustments.  Reporting: Constant analysis, during and on completion of all programs, followed by the creation and development of results driven reports to deliver to clients. Process Development: Creating processes within the Project Management team to help efficiencies. Optimising existing processes to see where innovation can be introduce to again improve work efficiencies.Client list: Microsoft; Accenture; Citrix; Salesforce; Avanade; SAP; BMO; KPMG; Brisker Group; Signify; KPN; Visma RAET; QBS. Show less

Project Manager & Team Administrator

• Mar 2018 - Nov 2019

 Project Management: Set up, implementation, management & completion of system projects, communicating between clients & Business Development Team.  Creation of Business Process Manuals: Collation of all information & systems to create comprehensive training process manuals for the business across multiple departments.  Team Administration: Management of multiple tasks of varying priorities & managing time & expectations; extensive travel management; implement systems ensuring consistency is obtained. Show less

Panarottis & Casa Bella Marketing Brand & Project Manager

• Nov 2012 - Feb 2018

 Brand strategy: Development & implementation of strategic plan & direction. Financial management: Full brand budgetary forecasting, implementation & management. Relationship building: Supplier collaborations & implementation of national promotions; Individual restaurant attention & marketing strategy implementation; External agency management, briefing & project completion. Event planning & implementation: Create strategy & direction, manage budgeting & finances; Execute full event plan including managing multiple suppliers. Digital & Social Media management: Guide, oversee & approve budget & content plan. Execution of & management of Digital Advertising Campaigns. Platforms; website, Facebook, Twitter, Instagram, SEO. Reporting & Presenting: Presenting Strategy, Budgets & Brand Direction to Executives & Senior Franchisee councils. Brand Building: Co-ordinate & implement the strategy for a new brand into the market; helping to create the brand, build a strategic direction. Line Management: Managing, assisting, guiding, teaching subordinates in skills development & marketing orientated thinking. Show less

Spur Junior Brand Manager

• Mar 2010 - Oct 2012

 Support to Senior Brand Manager: Implementation & administration around full brand strategy. CRM & Loyalty Management: Spur Family Card (Loyalty program) launch & acquisition strategy; statistic reporting & campaign planning in the early stages; digital conversion strategy & training manual development & store implementation.

Marketing Executive Personal & Departmental Assistant

• Feb 2009 - Feb 2010

 Full Personal Assistant to Marketing Executive: Diary management; filing; Executive meeting event management; responding to & communicating with Executives, Suppliers & Customers; extensive travel arrangements; minute taking; expense management & ad hoc Personal Assistant tasks. Department Assistant: Basic invoice processing; office supply management; team travel arrangements; work overflow support, department communication management & ad hoc departmental support.

Financial Investigations Team Assistant & Managing Director's Personal Assistant

• May 2007 - Aug 2008

 Personal Assistant to 2 Managing Directors: Extensive personal assistant duties; including travel arranging & management; diary management; meeting arranging; management of time entry; handling of expenses & Visa bills; typing, scanning & copying; postage & couriers; & invoice & file management.  Team Support: Full support to Financial Investigations & Business Intelligence teams; full travel management, meeting organisation & communication with international offices.  Office Set-up: Managed the full set up of a new office in Bahrain for Kroll Financial Investigations team. Show less

Junior Coordinator & Personal Assistant

• Jun 2006 - Dec 2006

 All secretarial duties including filing, faxing, photocopying, postage and couriers, administration and typing documents;  Handling telephone calls, dealing with key customers requests and queries and working with a switchboard;  Interface with the National team and internal contacts including the Managing Director and Shareholders;  I managed the Branch Managers diary and other personal tasks;  Arranged travel bookings and expenses for the whole office;  I was the first contact with incoming clients, meeting and greeting them on arrival;  Maintaining the office stationery, ordering and managing new stock;  Coordinating training by confirming attendance, printing and collating training material, setting up the area, welcoming attendance, ordering lunches and setting up for tea breaks, organising and arranging last minute requirements and queries;  I gained financial awareness and experience of planning and handling a budget;  Event management for conferences, I had to find venues, arrange meals, equipment and accommodation and keep a spreadsheet of the expenses; and  I set up a new office from scratch, from arranging the lease agreement to arranging for carpeting, internet, phone lines and a switchboard to be installed and I had to order new furniture and equipment for the whole office, included in this task was maintaining an expenses spreadsheet of all the purchases made. Show less