Experience

Mojo Sports

• Australia
• Spectator Sports
• 1 - 100 Employee

• Human Resources Employee Experience Officer

  • Apr 2023 - Present

  - Researching/Exploring University/Advertising opportunities. - Putting forward/discussing processes and methods with the HREE Lead. - Researching and discovering employee experience methods to benefit the network. - Maintaining employee files where necessary. - Checking in with onboarded staff. - Researching/Exploring University/Advertising opportunities. - Putting forward/discussing processes and methods with the HREE Lead. - Researching and discovering employee experience methods to benefit the network. - Maintaining employee files where necessary. - Checking in with onboarded staff.



Pandora

• Denmark
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Retail Assistant

  • Oct 2022 - Present

  - Greeting customers with pleasure and assisting them to find what they need. - Advising and serving customers. - Processing payments. - Promoting new collection or special offers. - Providing customers with information on pricing and product availability. - Greeting customers with pleasure and assisting them to find what they need. - Advising and serving customers. - Processing payments. - Promoting new collection or special offers. - Providing customers with information on pricing and product availability.



Pancakes On The Rocks

• Australia
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Dec 2021 - Oct 2022

  - Trained new front of house team members. - Lead a team and carried out workforce management, scheduling, and assigned duties as per competency to enhance productivity and efficiency. - Motivated team members to enhance productivity. - Ensured customers satisfy to the restaurant’s foods and services. - Build up a good relationship with customers. - Solved complaints and issues from staffs and customers. - Trained new front of house team members. - Lead a team and carried out workforce management, scheduling, and assigned duties as per competency to enhance productivity and efficiency. - Motivated team members to enhance productivity. - Ensured customers satisfy to the restaurant’s foods and services. - Build up a good relationship with customers. - Solved complaints and issues from staffs and customers.



CoCo Fresh Tea & Juice 都可茶饮

• Food and Beverage Services
• 100 - 200 Employee

• Store Manager

  • Jan 2018 - Apr 2020

  - Took the responsibility of training and mentoring new employees to follow the franchise's instructions. - Supervised them maintain the cleanliness of the store, product hygiene, high quality of beverages, safe workplace, and handling customer service duties. - Created a roster, made up the most sensible productivity by cups, and ensured staffs would not get tired during their shift. - Interviewed and hired suitable workers for my store and assigned staff to a higher position. - Ensured there are no sort of ingredients for the whole day and prepared for the next day. - Counting money at the end of the day and writing a report - Tried to achieve a monthly sales target. - Counting and ordering stocks. - Handled complex problems and worked with customers to ensure they feel satisfied and happy. Show less