Ovidiu Cojocariu

Remote & on-Site - Network Infrastructure Engineer - CISCO at Quartz Matrix
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Contact Information
us****@****om
(386) 825-5501
Location
Bacău, Romania, RO
Languages
  • English Native or bilingual proficiency
  • Romanian Native or bilingual proficiency

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Teodor Murafa

Working with Ovidiu was a pleasure. I found him as a person who has great experience and profound understanding of Networking. He is always punctual, his knowledge is vast and thorough. Ovidiu is extremely enthusiastic about his work which is infectious. I could always depend on him to set the best example as an IT Network Specialist. Most definitely someone that needs to be part of any Network Infrastructure Team.

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Credentials

  • CMNA Meraki Specialist
    Cisco Meraki
    Jan, 2020
    - Nov, 2024
  • Microsoft Certified Systems Administrator (MCSA)
    Microsoft
    Jan, 2018
    - Nov, 2024
  • ITIL Foundation Level
    EXIN
    Jan, 2017
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Jan, 2019
    - Nov, 2024
  • Cisco Certified Network Professional Routing and Switching (CCNP-RS)
    Cisco
    Jan, 2019
    - Nov, 2024

Experience

  • Quartz Matrix
    • Romania
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Remote & on-Site - Network Infrastructure Engineer - CISCO
      • May 2019 - Present

      ■ Ensures the operation of networking infrastructure services in the Quartz Matrix company, Data Center and Quartz Matrix clients at a higher level■ Provide all the details of the network solution in the form of documents such as HLD (High Level Design) or LLD (Low Level Design), depending on the request.■ Supports technical and pre-sales presentations to customers together with the staff of the sales team and responds to their requests■ Participates and helps in the selection of equipment, new hardware and software solutions both for internal needs and for projects carried out at the company's clients.■ Maintains equipment inventory, documents network configuration, Quartz Matrix internal network equipment, Data Center and Quartz Matrix customers■ Provides solutions for network infrastructure (LAN / WAN) or for the company's customers. The solutions can refer to services such as IP connectivity (network redesign, VPNs), Firewall (traffic filtering, firewall installation), VoIP solutions, Wireless (corporate WiFi solutions), etc.■ Passing Technical and pre-sales certification in order to accomplish Cisco/Meraki high lever partnering. ( Premier Infrastructure + Premier Security )■ Knowledge of network design and/or architecture experience in a multi-router, multi-location, multi-protocol■ Analysis and approvements of new client orders for network equipment ( Cisco / Cisco Meraki , Fortinet etc )■ Implementing online landing pages in our internal online shop ( Cisco, Cisco Meraki, Meraki go, etc )■ Extensive experience designing, implementing, and troubleshooting VLANs using CISCO equipment, to include intimate knowledge of Spanning Tree Protocol, VLAN Trunking Protocol, inter-VLAN routing, IPV6 and trunking with ISL and 802.1q■ Experience with fiber optics and troubleshooting interface errors, etc.■ On-call as required to address high priority/emergency situations

  • SCC
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Client: NationalTrust - 2nd Line Service Desk Engineer ( Networking, Servers, Office & Retail )
      • Jun 2018 - May 2019

      Key Responsibilities: ■ Providing 2nd line Networking support: Installing, configuring, and administrating of Layer 2 and Layer 3 network devices. (Cisco Routers – Cisco Switches, Net Gear Switches and Cisco Meraki AP). ■ Dealing with 2nd Line & 1st line issues ■ Office 365 Exchange Admin Support - mailbox creation, updating permissions/access ■ Resolving issues at 1st line if possible (password resets, setting up Outlook profiles/archives/additional mailboxes). ■ Dealing with 2nd Line incidents (installs, issues that require further investigation, logging incidents with 3rd party suppliers). ■ Mobile phone support ■ Hardware Support (Desktop/Laptops/Thin Clients/Surface Pro Tablets) ■ Providing new user username/passwords after passing appropriate security checks ■ Management of smartphone/tablets which included re-imaging and re-adding to the network. ■ Logging appropriate issues with 3rd party suppliers. ■ Provide advice, support and practical assistance IT shared service system users via the IT service desk telephone system and remote support software tools. ■ To carry out administration, set up and maintenance of all IT users accounts. ■ Receive and action service desk calls and support requests from system users throughout UK ■ Diagnose and resolve system or user problems where practical, possible and within the defined service desk parameters for Tier 1 Support Analysts, using remote control software or Windows administrative tools as appropriate. ■ Log and report calls to third part system support in accordance with defined SLA and IT service desk escalation policies. ■ Managing and maintaining user accounts including password administration on Various IT systems such as Active Directory, National Email and Danwood. ■ Contributed towards the System Simplification Program by preparing, trouble-shooting and then migrating Tills data using Microsoft Dynamics NAV, RapidStart Services, and VBA programming within MS Office

    • Client: The Co-operative Bank - 2nd Line Service Desk Engineer ( Server Support & Office Support )
      • Jan 2018 - Jun 2018

      ■ Good working knowledge of Windows desktops/server operating systems, which include MS Server 2008/2012, MS Exchange 2007/2013, SCCM 2012 and Office 2010 suite of applications including knowledge of Office 365. ■ Good knowledge of mobile handheld technologies including Blackberry, Windows Phones and Apple IOS devices. ■ Outstanding ability to effectively troubleshoot all types of incidents. Excellent diagnosis and problem-solving skills. ■ Highly collaborative, pro-actively taking the initiative to support colleagues and fill knowledge and process gaps. ■ Excellent understanding of Active Directory using 'user, computers and printers' objects and knowledge is not limited to this as I have had previous experience with Group Policy in co-ordination with OU's that these objects sit in. ■ Excellent technical skills gained with relevant experience in a service support function, including supporting bespoke software applications. ■ Highly ambitious individual always striving to go above and beyond to achieve SLA, team targets while adhering to ITIL framework. ■ Highly effective communicator with good inter-personal skills, through the various mediums, whether this is communicating complex technical issues to a 3rd/4th line team or to customers using non-technical terminology. ■ Outstanding customer service to both internal and external customers including the ability to build rapport effectively enabling the customers' needs to be met. ■ Managing and conducting initial configuration and deployment of IT assets ■ Providing end user training for staff to facilitate a smooth transition from the old training network ■ Developing an OU structure in active directory, and deploying GPOs to meet the needs of the organization ■ Deploying software packages via SCCM ■ Active directory ■ MS exchange ■ SCCM 2007 and 2010 ■ Configuring outlook & IBM Lotus Notes ■ Remote over installs ■ Configuring and connecting printers ■ Telephony system support

    • Client: Ladbrokes Coral - Senior Service Desk Engineer ( Wireless, Switching, AV, Support )
      • Jun 2015 - Dec 2017

      ■ Providing 2nd line Networking support: Configuring and administrating of Layer 2 and Layer 3 network devices. (Cisco Routers – Cisco Switches, Net Gear Switches and Cisco Meraki AP). ■ Creating networking scripts and raising changes in order to deploy new configurations to over 1000 Cisco devices. ■ Troubleshooting of complex LAN / WAN infrastructure. ■ Providing 2nd line and 1st line technical support for users, field engineers and contributing to assessment and project management for replacing faulty parts using Break/Fix process or IMAC Process. ■ Consistently interacting with Customers, Team Leaders, Supervisors and Service Delivery Managers from SCC, Ladbrokes, Vodafone, and other 3rd parties in order to have the issue solved. ■ Managing and vetting daily engineering calls before escalation to external support groups as to keep the Remote Fix Rate higher and filter out calls that do not require external action. ■ Incident Management in line with ITIL recommendations daily ensuring sufficient troubleshooting has been completed by analysts before escalating to the relevant resolver group. ■ Have aided Team Leaders and Service Desk Manager in the day to day running of the Service Desk, while still ensuring that all objectives are met as a Service Desk analyst. ■ Open and close the Service Desk when required and meet all Service activity targets. ■ Managing the main Service Desk mailbox on a daily basis. ■ Responsible of progressing Major Incidents. ■ Day to day management of the Office IT infrastructure, providing remote desktop support, VPN support, hardware, and software support. ■ Providing hardware and software support for mobile devices (Android and IOS) ■ Supporting the bespoke EPOS system, which uses Windows OS, Audio/Visual and Networking infrastructure for all UK and Ireland Ladbrokes based shops (TV Screens, Scanners, Screen Controllers, Printers, Barcode Readers, Computers)

Education

  • Universitatea Vasile Alecsandri din Bacau
    Bachelor’s, Network Engineering and IT Support Services
    2015 - 2020
  • Nicolae Vasilescu-Karpen
    Baccalaureate, Computer Engineering
    2011 - 2015

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