Senior Program Implementations Manager

• Dec 2021 - Present

Project Manager III

• Dec 2019 - Dec 2021

-Drove key quality improvement programs that impact organization’s Medicare Stars pharmacy performance to support 1M Medicare members -Monitored department’s $15M annual quality program budget -Led department’s $4M vendor program expansion initiative to improve pharmacy quality performance -Successfully launched department’s first pharmacy electronic health record (EHR) vendors on time with a $250K annual budget -Managed continuous performance improvement initiatives related to pharmacy programs -Delivered executive-level presentations and report-outs to senior leaders and Chief Pharmacy Officer through routine governance meetings Show less

Senior Project Analyst

• Apr 2018 - Dec 2019

-Assisted Sr. Director in driving Medicare Quality strategic initiatives through implementing key projects, new campaigns and solutions to advance the enterprise’s Medicare Stars performance -Accountable for establishing and maintaining governance structure for the Medicare Quality team-Led project implementation activities on behalf of Centene’s Medicare markets while driving a high level of continuous improvement activities-Developed and maintained the enterprise’s Quality Playbook as a tool to drive strategies across markets and multiple enterprise departments-Partnered with the Government Affairs to collect, analyze and develop strategic responses on proposed policies and rulings impacting the Medicare Stars program Show less

Member Communication Strategist

• Dec 2016 - Apr 2018

-Managed all member-facing Quality program materials for organization-wide initiatives to improve Medicare Star ratings-Served as a member-facing materials subject matter expert to business partners and consulted with stakeholders to strategize and plan the development of materials-Established strong relationships with business partners throughout the organization, including Quality Improvement teams-Led and facilitated the teams responsible for continuous evaluation and improvement of compliance processes related to member and provider materials-Ensured successful approval processes with multiple state regulatory entities for Medicare strategic initiatives -Analyzed government contracts and marketing guidelines to ensure successful development of compliant member materials-Partnered cross-functionally with business partners to understand needs in order to create compelling and relevant content while positively impacting Medicare Stars program KPIs -Delivered routine executive updates to leadership and stakeholders Show less

Marketing Coordinator

• Jun 2013 - Dec 2016

-Collected and analyzed research during company rebranding phase -Developed and implemented marketing rebranding projects -Participated in redesign of company web sites by improving the usability, design, content and overall functionality -Maintained content on company websites to support sales management team -Responsible for prepping sales staff on newly released products -Prioritized and managed in-house graphic projects for company collateral -Developed copy for company promotional material and external communications Show less