Experience

Hostinger International

• Lithuania
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Success Specialist

  • Jan 2023 - Present



Niagahoster - Web Hosting Unlimited Indonesia

• Indonesia
• IT Services and IT Consulting
• 200 - 300 Employee

• Super Senior Level Customer Success Specialist

  • Oct 2022 - Feb 2023

• Senior Level Customer Success Specialist

  • Apr 2022 - Sep 2022

• Middle Level of Customer Success Specialist

  • Apr 2021 - Mar 2022

• Junior Level of Customer Success Specialist

  • Oct 2020 - Apr 2021

  Niagahoster, a part of Hostinger, is a tech company based in Indonesia that provides web-hosting services. A Customer Success Specialist is the front-line of the business: their purpose is to solve web-hosting-related problems while bringing long-term value to the Customer.Responsibilities:1. Communicate with Customers via live chat, email and phone call.2. Assist Customers with exact guidance and resolutions.3. Going the extra mile for each Customer is part of the job.4. Focus on the Customer’s success by offering additional services, tools, and products.5. Response and check abuse of service (spam/phishing).6. Constantly grow - learn about IT every day to become a web hosting expert. Show less



Dewan Kerajinan Nasional Indonesia

• Jakarta, Indonesia

• Content Writer

  • Oct 2020 - Jul 2021

  I work to support content writing on social media of Dewan Kerajinan Nasional Indonesia. I have the responsibility to do in-depth research on topics that are predetermined by the head of content writer. After in-depth research and obtaining information, I wrote it down and visualized the results of my writing by the visual team of Dewan Kerajinan Nasional Indonesia. I feel satisfied to be able to provide the best for the resulting content. I work to support content writing on social media of Dewan Kerajinan Nasional Indonesia. I have the responsibility to do in-depth research on topics that are predetermined by the head of content writer. After in-depth research and obtaining information, I wrote it down and visualized the results of my writing by the visual team of Dewan Kerajinan Nasional Indonesia. I feel satisfied to be able to provide the best for the resulting content.



Inibaru.id

• Indonesia
• Online Audio and Video Media
• 1 - 100 Employee

• Account Executive

  • Oct 2019 - Sep 2020

  As an Account Executive in Inibaru Digital Media that focuses to sell Digital Media Product including Media Portal, IT Development and Digital Branding & Marketing (SEO and SMO Management) As an Account Executive in Inibaru Digital Media that focuses to sell Digital Media Product including Media Portal, IT Development and Digital Branding & Marketing (SEO and SMO Management)



Freelance, self-employed

• Semarang Area, Central Java, Indonesia

• Private Tutor

  • Jun 2015 - Aug 2020

  Besides studying in a collage as a student and working for full time job, I have decided to make my experiences on being a private tutor for more than ten students started on elementary, junior and senior high school, and college student for speaking and TOEFL class. Besides studying in a collage as a student and working for full time job, I have decided to make my experiences on being a private tutor for more than ten students started on elementary, junior and senior high school, and college student for speaking and TOEFL class.



English Language Service (ELS)

• Semarang Area, Central Java, Indonesia

• English-Indonesian Translator

  • Mar 2017 - Jun 2020

  As a Founder and Captain Leader in ELS Translation. As a Founder and Captain Leader in ELS Translation.



kumon indonesia

• Indonesia
• Education Administration Programs
• 200 - 300 Employee

• English Language Teacher

  • May 2018 - Sep 2019

  As a full time English Teacher and Manager of Promotion Event of Coba Gratis Kumon in Kumon Duta Bukit Mas Semarang. As a full time English Teacher and Manager of Promotion Event of Coba Gratis Kumon in Kumon Duta Bukit Mas Semarang.



English Department Students Association, Diponegoro University

• Higher Education
• 1 - 100 Employee

• Member of DPO (Organizational Supervisory Board)

  • Mar 2017 - Nov 2017

• Head of Social Activist Department

  • Mar 2016 - Mar 2017

• Junior of Social Activist Department

  • Mar 2015 - Mar 2016



Student Executive Board of Humanities Faculty (BEM FIB), Diponegoro University

• Indonesia
• Non-profit Organizations
• 1 - 100 Employee

• Senior Student Executive Board

  • Mar 2016 - Mar 2017

  Economical and Business Department

• Junior Student Executive Board

  • Mar 2015 - Mar 2016

  Economical and Business Department