Experience

Dixon Hall

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• IT Coordinator

  • Mar 2020 - Present

  • Integrate and implement business solutions related to information technology • Assist with the planning, approval, and implementation of technology projects • Provide internal information technology support, such as server security, software updates, and hardware maintenance • Troubleshoot errors and fix system issues via periodic testing, help desk tickets, and other methods • Set up monitoring of the computer system to prevent any unauthorized access by employees during the… Show more • Integrate and implement business solutions related to information technology • Assist with the planning, approval, and implementation of technology projects • Provide internal information technology support, such as server security, software updates, and hardware maintenance • Troubleshoot errors and fix system issues via periodic testing, help desk tickets, and other methods • Set up monitoring of the computer system to prevent any unauthorized access by employees during the workday • Perform security and quality control testing • Ensure that networks are configured appropriately, including security access configuration • Maintain and keep the company's telecommunication systems running with minimal downtime • Source cell phones, computers, peripherals and other hardware at competitive prices from reputable vendors • Oversee the implementation, deployment, and operation of information systems and technology solutions for business needs • Ensure that server hardware is adequately sized and configured; conduct capacity planning scenarios to meet future needs • Among other duties Show less • Integrate and implement business solutions related to information technology • Assist with the planning, approval, and implementation of technology projects • Provide internal information technology support, such as server security, software updates, and hardware maintenance • Troubleshoot errors and fix system issues via periodic testing, help desk tickets, and other methods • Set up monitoring of the computer system to prevent any unauthorized access by employees during the… Show more • Integrate and implement business solutions related to information technology • Assist with the planning, approval, and implementation of technology projects • Provide internal information technology support, such as server security, software updates, and hardware maintenance • Troubleshoot errors and fix system issues via periodic testing, help desk tickets, and other methods • Set up monitoring of the computer system to prevent any unauthorized access by employees during the workday • Perform security and quality control testing • Ensure that networks are configured appropriately, including security access configuration • Maintain and keep the company's telecommunication systems running with minimal downtime • Source cell phones, computers, peripherals and other hardware at competitive prices from reputable vendors • Oversee the implementation, deployment, and operation of information systems and technology solutions for business needs • Ensure that server hardware is adequately sized and configured; conduct capacity planning scenarios to meet future needs • Among other duties Show less



Ministerio de Cultura del Perú

• Peru
• Government Administration
• 700 & Above Employee

• Information Technology Coordinator

  • Jan 2016 - Apr 2017

  • Analyzed business and need of the different functional areas to implement new technology platforms that help and support accomplish the strategic objectives and goals of the company • Collected and documented business requirements and I acted as the liaison between the business and the appropriate technical / development teams during requirement gathering, planning, implementation and finalization of technology projects • Conducted high-level analysis in different projects. Analyzing… Show more • Analyzed business and need of the different functional areas to implement new technology platforms that help and support accomplish the strategic objectives and goals of the company • Collected and documented business requirements and I acted as the liaison between the business and the appropriate technical / development teams during requirement gathering, planning, implementation and finalization of technology projects • Conducted high-level analysis in different projects. Analyzing processes, identifying bottlenecks, risks and suggested improvements • Managed and supported business risk and worked to develop and implement strategic solutions • Managed and control of CapEx and OpEx for IT hardware and equipment. I addressed efforts to improve technology systems in a real and cost-effective way • Drafted policies and procedures of the IT department • Collaborated with stakeholder groups across the organization to ensure business and technology alignment • Worked to identify customer care business needs and the costs/benefits of implementing library-wide computing solutions • Created and documented system processes for end-users Show less • Analyzed business and need of the different functional areas to implement new technology platforms that help and support accomplish the strategic objectives and goals of the company • Collected and documented business requirements and I acted as the liaison between the business and the appropriate technical / development teams during requirement gathering, planning, implementation and finalization of technology projects • Conducted high-level analysis in different projects. Analyzing… Show more • Analyzed business and need of the different functional areas to implement new technology platforms that help and support accomplish the strategic objectives and goals of the company • Collected and documented business requirements and I acted as the liaison between the business and the appropriate technical / development teams during requirement gathering, planning, implementation and finalization of technology projects • Conducted high-level analysis in different projects. Analyzing processes, identifying bottlenecks, risks and suggested improvements • Managed and supported business risk and worked to develop and implement strategic solutions • Managed and control of CapEx and OpEx for IT hardware and equipment. I addressed efforts to improve technology systems in a real and cost-effective way • Drafted policies and procedures of the IT department • Collaborated with stakeholder groups across the organization to ensure business and technology alignment • Worked to identify customer care business needs and the costs/benefits of implementing library-wide computing solutions • Created and documented system processes for end-users Show less



Claro Perú

• Peru
• Telecommunications
• 700 & Above Employee

• IT Management Platforms Analyst

  • Jan 2010 - Jul 2015

  • Led the implementation of network monitoring platforms and 3G / 4G LTE services for customers nationwide. Configuration and installation of equipment and software • Led the implementation of new monitoring equipment (Videowall) and configuration of monitoring software for 30 users of the NOC area • Led the implementation of the incident management module and CMDB module with the BMC Remedy platform • Managed and supported system Point of Sale (POS), ensuring good connectivity between… Show more • Led the implementation of network monitoring platforms and 3G / 4G LTE services for customers nationwide. Configuration and installation of equipment and software • Led the implementation of new monitoring equipment (Videowall) and configuration of monitoring software for 30 users of the NOC area • Led the implementation of the incident management module and CMDB module with the BMC Remedy platform • Managed and supported system Point of Sale (POS), ensuring good connectivity between our telecommunication network and systems of our customer Visa Net and MasterCard • Evaluated the acquisition of technological platforms for the monitoring of cellular network and services • Managed the service impact in a complex environment, with the ability to quickly assess what IT functions may be required for the timely resolution of a major incident (troubleshooting) • Managed stakeholder and vendor communications, providing seamless tracking throughout SLAs correspondingly and communications internal and external stakeholders • Identified and solved incidents and problem trends of the services offered in different departments and customers thoroughly documenting resolutions and troubleshooting • Provided 24/7 rotating on-call support for incidents, problems and changes (Made in maintenance windows together with vendors) coordinating major changes impacting production services with internal & external customers to ensure system availability and client support • Managed firewall and VPN Checkpoint, I did user maintenance and security policies

• NMC - OSS & BSS Engineer

  • Jan 2007 - Jan 2010

  • Integration of NSN Ultrasite, Flexi Edge BTS in BSC • Troubleshooting of BSC S11, S13, PDH/SDH Nokia Siemens, SDH Alcatel Lucent • Change of RF Parameters in BSC (Nokia Siemens Networks) • O&M and Troubleshooting for Node B Huawei, RNC Huawei (M2000) • O&M Satellite links



Interbank

• Peru
• Banking
• 700 & Above Employee

• Suppy Chain Management Analyst - Co Op

  • Jan 2006 - Jan 2007

  • Coordinated activities to ensure inventory management and process support the overall goals for the business • Assisted with the selection of vendors products and preparation of purchasing orders • Assisted to purchase technology equipment for the headquarters • Reported directly to Purchase Manager • Coordinated activities to ensure inventory management and process support the overall goals for the business • Assisted with the selection of vendors products and preparation of purchasing orders • Assisted to purchase technology equipment for the headquarters • Reported directly to Purchase Manager