Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Senior Customer Support Specialist

  • Apr 2019 - Present

  Chicago, Illinois, United States • Leadership, mentorship, and onboarding of teammates. • Help define team workflows and grow internal resources. • Project management, including content creation, events, and creative projects. • Maintain an outstanding CSAT score while working with customers to answer questions, take feedback, problem solve, and provide best practice advice.

• Customer Support Representative

  • Jun 2017 - Mar 2019

  San Francisco, CA I am truly proud to work for a people-first, innovative company whose mission to make business communication personal leads the B2B online communications industry. Duties include: • Work with customers to answer questions, take feedback, problem solve, and provide best practice advice. • Be the eyes and ears of the company to provide actionable insights for the company's growth. • Help define team workflows and contribute to initiatives that improve and grow the team.



One Voice Productions

• United States
• Musicians
• 1 - 100 Employee

• Community Manager & Communications Specialist

  • Jun 2016 - Jun 2019

  As the "eyes and ears" of the company, my role in its essence is to know what's going on in the community at all times and to facilitate communication with that community. From gathering feedback and resolving issues, to managing community-related projects and sparking excitement around them. Duties include: • Manage a busy inbox and triage messages/requests via email and social media. Resolve issues in a timely manner, and speak in a brand voice across multiple mediums. • Create… Show more As the "eyes and ears" of the company, my role in its essence is to know what's going on in the community at all times and to facilitate communication with that community. From gathering feedback and resolving issues, to managing community-related projects and sparking excitement around them. Duties include: • Manage a busy inbox and triage messages/requests via email and social media. Resolve issues in a timely manner, and speak in a brand voice across multiple mediums. • Create social media posts (copywriting + graphics) and strategize ongoing social media campaigns. • Project management, scheduling, and PR outreach for ongoing initiatives. • Copywriting for articles and press releases; design of one-pagers and press sheets. Show less



Convention Management Resources (CMR)

• United States
• Events Services
• 1 - 100 Employee

• Marketing Manager

  • Apr 2016 - Oct 2016

  San Francisco Bay Area • Management of marketing campaigns for 40+ clients to drive registration and housing for their events. Clients include professional organizations such as the American Diabetes Association, American College of Rheumatology, the National Electrical Contractors Association, and E3. • Design and execution of email campaigns, including copywriting, graphic design, responsive email design, list segmentation, engagement analysis, and reporting. • Additional duties include drafting marketing… Show more • Management of marketing campaigns for 40+ clients to drive registration and housing for their events. Clients include professional organizations such as the American Diabetes Association, American College of Rheumatology, the National Electrical Contractors Association, and E3. • Design and execution of email campaigns, including copywriting, graphic design, responsive email design, list segmentation, engagement analysis, and reporting. • Additional duties include drafting marketing plans, maintaining a calendar, and presentation design. Show less



Patreon

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Creator Discovery Coordinator (p/t)

  • Aug 2015 - Aug 2016

  San Francisco, CA • Help creators launch on Patreon by providing expertise and designing campaign goals and rewards. • Build creator pages, including writing engaging content, creating graphics, and layout design. • Sourcing of new creators.



MRP

• United States
• Software Development
• 700 & Above Employee

• Marketing Coordinator

  • Sep 2011 - Feb 2016

  Philadelphia, PA • Design and execution of email marketing campaigns for major technology clients such as Cisco, HP, Dell, IBM, Avnet, Juniper, and their partners to generate new business and engage existing customers. • Managed campaigns from design to completion, including copywriting, email and landing page design, graphic design, A/B testing, and reporting. • Integration with other lead generation services including cold calls, SEO, social media, and direct mail.