Network Services Technician-Senior

• Jun 2022 - Present

Senior Consulting Engineer

• Nov 2021 - Jun 2022

Systems Engineer - Infrastructure

• Aug 2021 - Nov 2021

Responsibilities included; development of current and long-range technology objectives, plans, and projects subject to approval by client’s leadership, President or other officer. Establish and pursue short and long-term goals for the organization, creating the technical vision for the company with plans for implementation of new technical projects or product lines. Providing advice, guidance, and direction to clientele regarding major plans and procedures concerning Information Technology systems upgrades and improvements. Working with and through product development, sales and marketing to discern competitiveness of new technologies. Assist clients to: ⮚ Analyze new technologies and run competitive analysis. ⮚ Provide integrated information system solutions of various size, scope, and complexity for industry, education, government, and healthcare. Provide phone support for client’s Mac OS, LINUX, Windows operating systems, LAN/WAN, printer/hardware troubleshooting and configuration. ⮚ Act as liaison to hardware vendors and client’s purchasing personnel. ⮚ Configure and troubleshoot UNIX , LINUX, DOS , MAC and NT operating systems. ⮚ Work with client’s other divisions for problem resolution. ⮚ Configure, stage and test UNIX/LINUX, and Microsoft servers. Configure, install and troubleshoot client LAN/WAN/VPN hardware, software, and telephony systems. Provide direction and guidance to outside contractors regarding premise wiring for data, cable and telephony systems. Plan, organize, document , and conduct specific training on various systems Web, and software applications.

Owner

• Aug 2018 - Oct 2021

Responsibilities include; development of current and long-range technology objectives, plans, and projects subject to approval by client’s leadership, President or other officer. Establish and pursue short and long-term goals for the organization, creating the technical vision for the company with plans for implementation of new technical projects or product lines. Providing advice, guidance, and direction to clientele regarding major plans and procedures concerning Information Technology systems upgrades and improvements. Working with and through product development, sales and marketing to discern competitiveness of new technologies. Assist clients to: Analyzed new technologies and ran competitive analysis. Provide integrated information system solutions of various size, scope, and complexity for industry, education, government, and healthcare. Provide phone support for client’s DOS, UNIX, Netware and Windows operating systems, LAN/WAN, printer/hardware troubleshooting and configuration. Act as liaison to hardware vendors and client’s purchasing personnel. Configure and troubleshoot UNIX , LINUX, DOS , MAC and NT operating systems. Work with client’s other divisions for problem resolution. Configure, stage and test UNIX/LINUX, Novell and Microsoft servers. Configure, install and troubleshoot client LAN/WAN/VPN hardware, software, and telephony systems. Provide direction and guidance to outside contractors regarding premise wiring for data, cable and telephony systems. Plan, organize, document , and conduct specific training on various systems, Web, and software applications.

Techncial Services Specialist

• Feb 2018 - Aug 2018

Primary functions are to lead the implementation of complex technical and infrastructure projects for the ETF and perform day-to-day administration, maintenance and support of the ETF's VmWare, Microsoft, Nagios, Netwirx and SCCM infrasturcture. Project Leadership – Lead enterprise level technical initiatives for the ETF following established project management standards and procedures applicable to all BITS projects Lead project teams comprised of BITS technical staff and customers, providing oversight and coordination of team assignments. Provide feedback on status and performance to management. For all projects; define scope, identify tasks, estimate resources required and verify availability. Assign resources to tasks, creating and publishing a formal project schedule. Advise the BITS Management team of any changes to schedules and time estimates. Assist the technical staff with creating and executing test plans. Ensure successful test results before introducing changes to production systems and environments. Ensure standard communications procedures are defined and maintained for all projects. Create and distribute regular project status reports to BITS Management, project team members and customers.

Systems Develoment - Services Specialist

• Feb 2017 - Feb 2018

Design, integrate, and deploy various virtualized servers, operating systems and applications in support of the Wisconsin DOJ. Design, integrate, and deploy various virtualized servers, operating systems and applications in support of the Wisconsin DOJ.

Dynamic Automation Infrastructure Architect

• Nov 2014 - Feb 2017

Architect end-to-end networks and communication platforms including telephony, voice and messaging, instant messaging, audio/video/web conferencing and e-mail as well as infrastructure technology (servers, mainframe, storage, desktop, remote access) that effectively reflect business needs, service-level and availability requirements and other technology parameters.Manage/maintain various cloud network data-center infrastructures and topologies.Focus on the standards and technologies for enabling systems performance qualities, such as availability, scalability, recoverability, reliability, extensibility.Support the Sr Technology Architect (Compute domain) to evaluate and select the enterprise’s server hardware, operating system, job control.Support the Applications architect in selecting the application framework. Works with the other architects including Data/Database, Computer (Servers, desktops, remote services) and Security. Monitor performance benchmarks. Establishes processes to monitor existing systems for performance problems and drafts system migration planif necessary.Evaluates and selects the enterprise’s networking hardware/software.Functions as an internal consultant and resource to others in the department and the organization as it relates to current and future telecommunications infrastructures.Applies business and technical analytical skills to analyze, identify, design, implement and develop comprehensive support processes to resolve complex business & operational issues.Participates, as a key member of the Infrastructure team, in the design, installation, configuration, troubleshooting, and monitoring of core LAN/WAN services. Interprets network alert and performance management tools output to properly engineer for capacity and resiliency.

Technical Lead-Subject Matter Expert [SME]

• Jul 2009 - Feb 2017

Responsible for applying expert analysis to provide support for problem and change procedures for client server support operations of Windows/UNIX infrastructures. Duties involve problem assessment, root cause analysis and determination. Review and advise on plans for system implementations. Review system architect plans for medium and large/superscalar datacenter and cloud computing environments. Develop plans and provide detailed documentation on systems implementations procedures and developments as required. Responsible for overseeing the implementing of changes and additions to client environments of various size, scope and complexity; project sizing and cost determination including project fee structure for use in the finalized Service Level Agreements. Responsible for leading, mentoring, supervising and training a team of 32 individuals. Primary Job Responsibilities: • Support and guide the process problem and change tickets for client server support operations for work involving problem determination and implementation of changes to hardware, software, applications and network systems. Tasks consist of the most complex and non standard work and require independent thought and problem solving to resolve. • Work with QA and Dispatch to resolve identified Green Team/QA investigations.• Active as part of Team Management and Team Technical Lead • Evaluate, Mentor and train other team members • Products/Areas Supported: - MS Active Directory installations/configurations - WAN/LAN/VLAN - Windows Programming (VB/VBA/VBScript) - Symantec Anti-Virus Enterprise - IBM WebSphere and TIVOLI - RAID/Fiber Channel installations - Quorum and NLB cluster configuration - VM Ware - Intel patch management - Security [Apars, Parity, MAD Scan, NtCheck, MBSA, SAV] - SAN/NAS/DASD [IBM, NetApp, FastSan, HP] - Tivoli - Lotus Domino/Notes - CITRIX - Veritas Cluster

IT Director

• Jul 2007 - Jul 2009

Managed the computer operations for a not-for-profit health care facility and charitable organization providing respite care services for elderly and disabled adults. Responsibilities included; development of current and long-range technology objectives, plans, and projects subject to approval by the CEO. Established and pursued short and long-term goals for the organization, creating the technical vision for the company with plans for implementation of new technical projects or product lines. Provided advice, guidance, and direction to the CEO and Board of Directors regarding major plans and procedures concerning Information Technology systems upgrades and improvements. Worked with and through product development, Finance, Sales and Marketing to discern competitiveness of new technologies. Enabling the Organization to: • Analyzed new technologies and ran competitive analysis. • Integrated information system solutions of various size, scope, and complexity for healthcare services. • Monitored and reported on all security related systems and procedures • Provided phone support for client’s operating systems, LAN/WAN hardware • Acted as liaison to hardware vendors and client’s purchasing personnel • Configured and troubleshoot Windows 2003 and XP/Vista operating systems • Configured, staged and tested Microsoft workstations and servers • Configured, installed, troubleshoot client LAN/WAN/VPN hardware • Provided direction and guidance to outside contractors • Planned, organized, documented , and conducted specific training on various systems, Web, and software applications Products supported include; • Microsoft Windows 2000/2003/2008/XP Pro • Microsoft Active Directory • Microsoft 2003 Server Stnd, Microsoft 2008 Server • Microsoft Office 2000/XP/2003/2007 • Microsoft SQL (2000-2005) • SANS/NAS/DAS (HP) • HP Procurve Switches and routers (Poe) • Keane NetSolutions [Healthcare management system] • Microsoft Hyper-V • Symantec – Backup Exec