Sandra Viviana Diaz

LATAM Customer experience & Adm Sp at OPISAS
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Contact Information
us****@****om
(386) 825-5501
Location
Bogota, D.C., Capital District, Colombia, CO
Languages
  • English Full professional proficiency
  • Portuguese Professional working proficiency
  • Francés Limited working proficiency

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Juan Sebastian Garavito Escribano

Viviana es una excelente profesional. Trabajé con ella durante tres años y siempre fue un excelente apoyo durante todo mi proceso laboral en Hewlett Packard. Participaba de manera activa en los proyectos que se le asignaban al equipo y este tipo de oportunidades sirvieron para que demostrara sus fortalezas en temas relacionados con Inteligencia de Negocios, Mercadeo, Servico al Cliente y CRM. Gran parte de nuestro trabajo se basaba en investigar y analizar el entorno empresarial de nuestros clientes y Viviana no descansaba hasta lograr obtener toda la información necesaria que le permitiera tomar las mejores decisiones . Además de sus conocimientos en el ámbito profesional, Viviana también se caracteriza por su facilidad para trabajar en equipo, compromiso, honestidad liderazgo y comunicación interpersonal.

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Experience

    • United States
    • Real Estate
    • 1 - 100 Employee
    • LATAM Customer experience & Adm Sp
      • May 2023 - Present

    • Switzerland
    • Biotechnology Research
    • 700 & Above Employee
    • Ecommerce Specialist (Diagnostic Division)
      • Apr 2021 - Dec 2021

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Reporting & Master Data Specialist
      • Aug 2017 - Apr 2021

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Advertisement Ops Coordinator
      • Aug 2016 - Aug 2017

      Cliente Netflix Latam. Cliente Netflix Latam.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Data Management Specialist
      • Sep 2012 - Oct 2015

    • Customer Reference Specialist
      • Apr 2012 - Sep 2012

    • Sales Administrative Support (Imaging and Printing Group)
      • Sep 2010 - Apr 2012

    • Colombia
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Junior Logistics Analyst
      • Jun 2008 - Jan 2009

      Decreased time in enlisting orders and shipments due to reduction of time in the critical processes. -Information gathering -Line balancing and monitoring modular efficiency. -implement processes improvement strategies -Customer segmentation (sales channels, kiosks, shops) Decreased time in enlisting orders and shipments due to reduction of time in the critical processes. -Information gathering -Line balancing and monitoring modular efficiency. -implement processes improvement strategies -Customer segmentation (sales channels, kiosks, shops)

Education

  • Compulearning
    Diplomatura, Excel, Power BI
    2020 - 2020
  • Universidad de los Andes - Colombia
    Diplomatura, Sales & Marketing strategies (eclass / Universidad de los Andes)
    2015 - 2016
  • Universidad Militar Nueva Granada
    Bachelor's Degree, Industrial Engineering
    2003 - 2009

Community

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