Experience

Kyra Solutions

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Talent Acquisition Specialist

  • Jul 2022 - Present



IMS People Possible

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Recruiter

  • Oct 2020 - Jul 2022

• Recruiter

  • Nov 2018 - Oct 2020



SoftwareSuggest

• India
• Software Development
• 1 - 100 Employee

• Inside Sales Executive

  • Jan 2016 - Oct 2018

  • Calling out to new customers and explaining the benefits of our product and services and try to find out his actual needs and registered existing customers for generating new inquires. • Handling the generated inquiries and forward it to region wise particular channel or if there is no presence of channel in particular region then handling itself. • Provide quotations or technical datasheet to customer if direct handling the inquiry. • Daily follow up with the customer for discussing about live inquiry and ask for technical support or commercial support for close the inquiry. • Making order acknowledgement form for execute the order and move forward for next process. • Coordinate with supply chain team and manage material dispatch and delivery status. • Making entry in the CRM system and update particular case for future prospects. • Provide technical support (Compliance) and commercial support (Price working with margin for channel) to bid the tender. • Researching organizations and individuals online to identify new leads ad potential new markets. Show less



Axiom BPM Services Pvt Ltd

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Quality Manager

  • Oct 2013 - Dec 2015

  • Promoted as Quality Manager after one year as Customer Operations Executive • Mentoring the agents on the product. • Coaching and performance Feedback • Monitoring the agent's calls on Client Quality Sheet on Service, revenue and regulation aspect • Provide floor support for agents in the OJT (On job Training) period during their 5 week induction program • Take floor level briefings on a bi-weekly basis • Use to take around 90 calls a day in an 8 hours shift where in the target was 75 calls • Helped the Center manager in training the new batch for the U.S inbound campaign Show less