Experience

BrainRocket

• Cyprus
• Software Development
• 300 - 400 Employee

• Level 3 Information Technology Support Engineer

  • Dec 2021 - Present

  - Assessing issues and provision of solutions for incidents and problems - Managing incidents’ life cycle until they are fully resolved or providing a workaround solution - Periodically perform analysis to see if new problems need to be registered. - Coordinate root cause analysis - Support hot-fix and planned deployment process of the IT operations team. - Perform log level analysis. - Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution - Qualification/replication of the reported issue in an appropriate customer environment. - Provision of technical resolution or problem workaround Results: Monitoring: Developed and implement the monitoring tool (ELK, Prometheus, Grafana UI) which encompassed: a) Designed the structure and set of metrics for basic monitoring needs. b) Created 600+ dashboards with various metrics for web project platform activities: login activity, registrations, incoming traffic, etc. c) 3rd-party services callbacks monitoring and notifications. c) Monitoring and notifications of payment system providers. d) Implement daily task activities monitoring (102 cron's in live monitoring). e) Trainings for the L2 team on using Kibana (log storage), Grafana, setting up alerts, tricks within setting up). f) Monitoring nonhuman traffic (prerenders, bots, scrappers, etc.) for the SEO team and setting up alerts in the slack channel. g) Create a dashboards to monitor the lack of delivery the logs in Kibana. Incident management: - Managing the high-risks issues. - Support L1,L2,L3 engineers with a making decision regarding the task routing. - Ability to identify the root causes within the correct timeframes. Change management: - Ability to manage the change management process of the team: releases, hot-fixes. Supplier's management: - Analyse the supplier's of the company. - Design the process of supplier's management. Show less



Melbet

• Cyprus
• Gambling Facilities and Casinos
• 1 - 100 Employee

• IT specialist / User Acquisition manager

  • Apr 2021 - Dec 2021

  - Planning, setting up, monitoring, and analyzing mobile and web user acquisition campaigns. - Evaluation of key performance metrics and optimization accordingly to achieve ROI and growth targets. - Management and efficiently allocating budget to different sources based on performance. - Analyzing and reporting performance KPIs. - Building, maintaining, and enhancing relationships with the partners. Negotiating terms to maximize performance opportunities. - Selecting, onboarding, and evaluating new partners. - Working closely with the Design team to ensure optimal content and creative assets performance. - Technical integrations with third-party services (Telegram, events API). - Technical support of the user verification project (KYC). Show less



Centro (Ortnec)

• Cyprus
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Technician

  • Oct 2019 - Apr 2021

  Yolo project Account management: - Account registration for advertisments - Creating funnel links - Domains registration via Amazon route53 - Monitoring content delivery to the database Technical part: - Monitoring technical system's issues - Solve the issues or delegate to someone who could manage it - Client Support help: our system's users and affiliates - Create instructions for internal customers, keep all instructions up-to-date - Statistic's check service: collecting, control, help and reports. - Manage Domains & IP - Initial analysis of emerging system problems Posting content management: - Domain registration - Schedule to configure - Tech support of schedule - Monitoring schedule flow Additional duties: - Researching new directions for traffic collection (dating, social) - Start working as Junior python dev - First dev-task - "to get AWS statistics which was not possible to receive via api with slack integration" - Second task - "get balance of services for monitoring with slack integration"\ Discord support: 1. Account and guild creation 2. Creation advertising campaigns into MySql database (select, insert, update) 3rd dev task - "Parsing data from disboard.com (largest server storage) " = collecting data from site to csv files with multithreading capability, export data from csv to database. Show less



Ecommpay

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Team Lead of Transactions Reconciliations direction

  • Sep 2018 - Oct 2019

  Responsibilities: - daily and timely analysis of reconciliations days; - timely reporting on the results of reconciliations; - IT infrastructure monitoring with regards of the availability of services that affected the work of URM (universal reconciliation module) - visiting IT – Business (Financial sector) working groups; - analysis of non-standard cases, primary analysis of problems with regards of transactional discrepancies; - collection the data for IT report to CEO; - conducting an acceptance for the new solutions to launch the reconciliation; - consulting the colleagues from business units regarding the operation of the system; - review on the technical specification from analysts of reconciliation system; - remote training/mentoring of the employee who works with the analysis of discrepancies in the verification days. Show less