Experience

Zimmer Biomet Asia Pacific

• Singapore
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Change and Communication Specialist

  • Nov 2022 - Present

  • Collaborated with the APAC Regional Product Team in coordinating the ZB Market and Product Overview Training in the GBS APAC site. • Assisted the GBS Change Manager in refreshing the GBS APAC Organizational Change Management Framework by expounding on PROSCI materials. • Executed the Microsoft Yammer (Viva Engage) roll-out initiative for all GBS regions. • Developed materials for the GBS Leadership Team to promote Microsoft Yammer (Viva Engage) to all GBS regions. • Revamped the GBS section and content in the company's portal by engaging global and regional leadership teams for inputs and data. • Championed the communication plan and activities for the Automatic Data Processing (ADP) Payroll implementation Project for China. • Created training videos for the Esker rollout to Zimmer Biomet's New Zealand customers. • Performed a comprehensive stakeholder analysis to identify key influencers and decision-makers for the GBS Dashboard Project. • Attained a new skill in video editing, using the Camtasia software. • Championed the Wellness Pillar for the GBS APAC's Sports and Recreational Club to conduct sports activities for team members. Show less



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Consultant

  • May 2021 - Oct 2022

  Project: Salesforce CRM TrainingCountry: PhilippinesSector: Telecommunication Product: SalesforceRole: Training ConsultantStart Date/End Date: Sept 2021 - Oct 2022• Responsible for developing training plans to enable 50 trainers with the relevant knowledge for them to successfully conduct trainings to more than 1000 end users for releases under Project Impact with minimal supervision of Project Manager.• Managed to coordinate all training materials development for all releases and ensure the materials are delivered on time.• Successfully facilitated and conducted TTT sessions to Master Trainers for different releases.• Provided and extracted assessment reports for different releases which help clients to keep track of their Master Trainers' knowledge evaluation. Show less

• Senior Analyst

  • Feb 2020 - Apr 2021

  Project: BPC Restructuring ProjectCountry: MalaysiaProduct: SAP BPCSector: Power & UtilitiesMain Role: Change AnalystSub Role: Testing CoordinatorStart Date/End Date: Jun 2020 - May 2021• Responsible to carry out two roles at the same time and able to positively adapt despite different responsibilities which are Change Analyst and Test Coordinator.Develop and execute change management tasks and activities planned with Change Manager which include updating key stakeholder list, designing a newsletter, provide consistent support during pre and post Go-Lives.• Design effective communication such as Newsletters and Go-Live Communications using different techniques to receive better engagement results from users.• Create end-to-end user guides for SAP BPC process modules.• Adopt new skills of video making by using Videoscribe Software.• Ensuring the testing documents delivered by the project team are following the project documentation practices and monitor their deadline submission.• Prepare test cases for process modules.Project: Managed ServicesCountry: MalaysiaProduct: BlueprismSector: Power & UtilitiesRole: RPA AnalystStart Date/End Date: Feb 2020 - May 2020• Learned and understand current RPA Processes that are being monitored in one of the power and utility company for Malaysia.• Learned to identify processes’ failure action in order to quick fix the problem in Blueprism.• Support quick fix for technical project team. Show less



PETRONAS Digital Sdn Bhd

• Malaysia
• Information Technology & Services
• 700 & Above Employee

• Employee Brand & Engagement Intern

  • Jan 2019 - Dec 2019

  • Interpreted data to provide insights using excel analysis for PETRONAS ICT’s Employee Engagement Survey (EES) 2018 results. • Coordinated the EES 2018 report briefing for 26 Divisions and created the briefing report summary within deadlines. • Coordinated and managed vendors for International Women’s Day 2019 event and scored 3.8 out of 4 from participants’ evaluation. • Involved in execution of the PETRONAS Cultural Beliefs (PCB) Training initiative for year 2019 and managed end to end of logistical arrangement for each training. • Planned and coordinated the Regional PCB Booster Shots training with overall 93% attendance rate for 6 regions. • Created and presented evaluation report of regional PCB Booster Shots in order to improve strategies and operations. • Volunteered as emcee for LEADERspeak programme organised by Upstream HR, Group Digital Bowling Tournament and HSE Talk. • Involved as organising committee for employee engagement activities on festive and sports events. • Created Team’s events and trainings tracker for ease of progress monitoring. • Used advanced Microsoft Excel to create pivot reporting, as well as use VLOOKUP & Data Validation function. • Collaborate with Strategic Communications in rolling out employee branding activities and campaigns. • Supported in preparing weekly / monthly report as scheduled. Show less



PMB Investment Group

• United States
• Financial Services
• 1 - 100 Employee

• Unit Trust Consultant

  • Apr 2018 - Feb 2019

  • Responsible in helping clients analyse their financial situation, establish their investment goals and propose an investment plan to achieve their goals with PMB Investment diverse range of financial products and services. • Responsible in building a trusted relationship with clients by providing ethical and professional advisory services • Responsible in helping clients analyse their financial situation, establish their investment goals and propose an investment plan to achieve their goals with PMB Investment diverse range of financial products and services. • Responsible in building a trusted relationship with clients by providing ethical and professional advisory services



TGV Cinemas

• Entertainment Providers
• 200 - 300 Employee

• Customer Relations Officer

  • Jul 2018 - Dec 2018

  • Responsible for delivering and maintaining best experiences and services for customers. • Responsible for food preparation, ensuring quality control, cleaning cooking utensils and maintaining cleanliness. • Responsible for delivering and maintaining best experiences and services for customers. • Responsible for food preparation, ensuring quality control, cleaning cooking utensils and maintaining cleanliness.