Dylan Wood

Senior Systems Engineer at Willow Bend Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas-Fort Worth Metroplex

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Credentials

  • MS-100: Microsoft 365 Identity and Services
    Microsoft
    Jun, 2022
    - Oct, 2024
  • CCNA
    Cisco
    Aug, 2022
    - Oct, 2024

Experience

  • Willow Bend Systems
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Systems Engineer
      • May 2022 - Present

      •Lead on Projects Team & final escalation point in an MSP setting, overseeing the complete network and systems landscapes for our clientele.•Directed a comprehensive portfolio of projects, encompassing virtualization, cloud migrations, PBX migrations, system implementations, network/systems upgrades, and network configurations/reconfigurations, among other tasks.•Administered a diverse range of platforms including Windows Server, Linux, VMware, Hyper-V, Azure, and Citrix environments.

    • System Administrator
      • Dec 2020 - May 2022

      •Served as a Systems and Network Admin within an MSP setting, collaborating with a compact team of engineers to supervise the systems and network landscapes for our clientele•Handled an expansive range of responsibilities, from managing physical network infrastructure, self-hosted virtual environments, and cloud-hosted virtual environments, to the administration of all client-used software and applications.

  • The 20 MSP
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Technical Services Engineer
      • Jul 2019 - Dec 2020

      •Held the role of Senior Technical Services Engineer within an MSP framework, working alongside a diverse, compartmentalized team to maintain complex network and system infrastructures. •Fulfilled an extensive range of tasks, from overseeing both physical and virtual network infrastructures and cloud-hosted platforms to efficiently managing an array of software and applications utilized by our clients. •Held the role of Senior Technical Services Engineer within an MSP framework, working alongside a diverse, compartmentalized team to maintain complex network and system infrastructures. •Fulfilled an extensive range of tasks, from overseeing both physical and virtual network infrastructures and cloud-hosted platforms to efficiently managing an array of software and applications utilized by our clients.

  • TEKsystems
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Support Technician
      • Aug 2018 - Jul 2019

      •Initiated my career as a Level I Support Specialist, delivering fundamental assistance for a multitude of systems like Active Directory, Exchange, SAP, SCCM, VMware, RDP/VPN, along with over 1,000 proprietary software systems. •Created and updated system documentation, leveraging the HP Service Desk knowledge base system. •Transitioned to chat support after 3 months, where I performed the same responsibilities but concurrently catered to up to 4 users via chat windows. •Progressed to a Level II Technical Support Specialist in just 7 months, focusing predominantly on the same technologies but attending solely to escalated issues from the Level I team. Show less

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