Experience

QSR Automations

• United States
• Software Development
• 100 - 200 Employee

• QA Analyst

  • Feb 2012 - Present



VMS

• United States
• Public Relations and Communications Services
• 200 - 300 Employee

• News Monitoring Department Supervisor

  • Mar 2007 - Aug 2011

  Responsible for day-to-day operations of company's largest department staffed with over 100 News Monitors across three shifts. Also responsible for supervising staff of four Assistant Supervisors and one Training Coordinator. Responsible for ensuring proper workflow, scheduling and completion of over 3,000 hours of news programming on a weekly basis. Collected, archived, analyzed and reported departmental data on production, staffing and quality assurance.

• Operations Data Analyst

  • Jan 2004 - Mar 2007

  Collected, archived, analyzed and reported all production and sales data for Operations segment of company.Responsible for creating and distributing a wide range of daily, weekly, monthly and quarterly reports and analysis for use by mangers and company executives.Completed ad-hoc data analysis projects as requested by the company Chief Operations Officer.Worked closely with company executives and senior managers on major data collection and statistical analysis projects.Created, maintained and delivered daily operations production report for use by company executives and senior managers.

• Monitoring Quality Analyst & Training Coordinator

  • Oct 2003 - Jan 2004

  Coordinated and conducted training for the Monitoring Department, including the training of new personnel as well as providing recurrent training for current employees. Created department's first Quality Assurance Review Program. Performed Quality Assurance Reviews of work completed within the department.Collected and analyzed data from Quality Assurance Reviews for reports delivered to department manager.Developed curriculum for training including handouts, presentations and assignments.Work closely with the Department Manager and Supervisors to meet training requirements/goals.

• News Monitor

  • Jul 2002 - Sep 2003

  Responsible for creating comprehensive written summaries of television and radio news broadcasts that were used for client reports.



Mercer

• United States
• Professional Services
• 700 & Above Employee

• Survey Analyst

  • 2000 - 2002

  Responsible for Survey Questionnaire and Survey Guide Development. Surveys were distributed to company contacts for collection of company policies and practices data, and company/employee compensation data. Worked closely with other functional areas such as Accounting, Electronic Publishing, Marketing and Programming in a team setting to ensure accurate and timely distribution of surveys, results and other company products to external clients.Ensured the integrity and accuracy of survey data by maintaining large database files.