Application Services Manager

• Jan 2019 - Present

Pre Health Adviosr Support Lead

• Feb 2015 - Feb 2018

• Serve as organizational liaison for undergraduate Health profession advisors • Explain complex business rules internal and external stakeholders• Resolve problems and respond to complaints• Work with internal business units to maintain and develop content for online recourses• Gather feedback from constituents and recommend service improvements• Develop and train constituents about AAMC tools and resources• Report application defects to IT and define new requirements • Train staff members to provide advisor support on the AIS reporting tool• Serve as a subject matter expert on company-wide standardization efforts and projects

Applicant and Advisor Relations, Sr. Associate

• Oct 2011 - Apr 2015

• Served as a subject matter expert, assisting other staff members with support inquiries• Responded to inquiries from external constituents and internal business partners• Developed a new training plan for staff members to improve the processes and functionality of the service and operations.• Delivered New Hire and Continuing Education training with emphasis on customer service skills, AAMC product knowledge, as well as AAMC policies and procedures• Handled customer inquiries in a high volume setting• Worked with different business units to tailor appropriate customer services responses

Docket Clerk ( Contracter)

• Mar 2011 - May 2011

• Entered legal data into a database• Submitted legal documents to various mining companies and Administrative Law Judges throughout the country• Provided legal and administrative support for Administrative Law Judges and law clerks • Entered legal data into a database• Submitted legal documents to various mining companies and Administrative Law Judges throughout the country• Provided legal and administrative support for Administrative Law Judges and law clerks

CIncy After school

• Oct 2009 - Apr 2010