Customer Service Pharmacy Technician

• Jan 2023 - Present

Sales Lead Customer Service Representative / Night Supervisor

• Sep 2020 - Feb 2023

Trained to fill multiple roles to assist where needed. Various roles from Shift Supervisor to manage a team of 30 plus employees to ensure multi-faceted stores ran smoothly. Oversaw food operations, sanitary guidelines, retail, parking lot and fuel stations, Completed closing day reports for upper management, responded to emails, keyholder, reorganized planogram change, purchase orders and vault responsibilities. Resolved customer complaints to maintain customer satisfaction, cashier, cash handling Shift Scheduling- managed and trained employees, handled shift changes Show less

Cashier Customer Service

• Sep 2020 - Dec 2020

Cashier, stocking, and stock displays for new store opening. Cashier, stocking, and stock displays for new store opening.

Sales Lead

• Sep 2019 - Sep 2020

Women's, Junior's and Men's Departments Women's, Junior's and Men's Departments

Career Position Seeking / Job Seeker

• Mar 2019 - Sep 2019

Amazon proved to be not a position one cannot count on in terms of "making a living" resulting, for the first time ever, to my being on Unemployment and full-time career/job seeking. Amazon proved to be not a position one cannot count on in terms of "making a living" resulting, for the first time ever, to my being on Unemployment and full-time career/job seeking.

Warehouse Associate

• Nov 2018 - Mar 2019

Stow and pick items to be shipped with unattainable time of task expectations Stow and pick items to be shipped with unattainable time of task expectations

Cashier

• Sep 2017 - Nov 2018

Checkout Service Associate / Front End Cashier Checkout Service Associate / Front End Cashier

Cashier & Produce Clerk

• Sep 2017 - Nov 2017

Front End Cashier; Maintain salad bar and prepare food items to standards Front End Cashier; Maintain salad bar and prepare food items to standards

Checkout Service Associate / Cashier

• Oct 2014 - Aug 2017

My responsibilities including payment processing, bagging, restocking, and training new employees. My responsibilities including payment processing, bagging, restocking, and training new employees.

Client Service Professional / Customer Service

• Jan 2017 - Apr 2017

See Description Below

Client Service Professional

• Dec 2009 - Apr 2017

Client Service Professional / Customer Service Representative Front Desk Duties: Welcoming clients; identifying and addressing clients’ needs, interaction with clients by phone and in person; maintaining a pleasant, business-like atmosphere and attitude. Using computer, internet and multi-line telephone system to schedule and confirm appointments, check in clients, navigate industry-specific software and effectively manage client flow in a tax office. Responsible for hospitality, direct client to appropriate person according to their needs, maintaining message log and required response. Quality service responses, business services and rates. Maintained office and reception areas Performed clerical duties. Completed paperwork, computer entries, payment collection, and cash register closeout.  Responsible for the timely review, accurate response and documentation of incoming. Provided support and assistance to Tax Professional to deliver an outstanding client experience to maximize customer loyalty. Kept supplies well stocked, ordered and organized. Inventory. File maintenance.H&R Block Local Marketing Representative  Identified prospective clients by using internet and business directories; compiled local area data. Developed and executed marketing strategy based on corporate vision. Attended community events to promote products & arrange meetings. Prepared correspondence. Planned, coordinated, and distributed promotional materials, including composing promotional advertising materials and flyers. Maintained Marketing Office Log and Calendar Contacted, established and maintained cooperative relationships with all local area businesses, employees, civic organizations and residents. Local publicity. Public Relations. Show less

Package Sorter/ Handler

• Oct 2016 - Jan 2017

Package Handler / Sorter at Amazon Distribution Center

• Nov 2015 - Jan 2016

Temporary seasonal warehouse position with Amazon.com. Responsibilities included package processing:scanning and organizing packages. Temporary seasonal warehouse position with Amazon.com. Responsibilities included package processing:scanning and organizing packages.

Data Entry Typist

• May 2000 - Aug 2000

Temporary position doing data entry keyboarding for a medical billing company Temporary position doing data entry keyboarding for a medical billing company

Insurance Liaison / Medical Secretary

• Sep 1990 - Dec 1998

Entrusted with creating, organizing, implementing and managing a system for efficiently completing and documenting Aetna-U.S. Healthcare medical referrals, due to exceptional patient relations  Upgraded to computerized technologies, CPT and ICD-9 coding and trained front desk staff accordingly  Coordinated patients’ medical needs with their insurance benefits and completed referrals and necessary requirements, pre- authorizations and pre-certifications  Supervised the completion and transmission of insurance referral forms throughout a 20 person office & home office.  Acted as liaison between physicians, specialists, hospitals, laboratories, patients, and health insurance company  Reviewed and corrected Aetna-U.S. Healthcare expense reports  Attended Aetna-U.S. Healthcare seminars, representative meetings and kept updated of guidelines, policy types, and implemented changes throughout office system and personnel  Responsible for Front End Operations: Quality patient care, medical chart preparation, maintained paper & electronic files  Scheduled appointments, receive payments, posted ledger, balanced cash drawer; accounts receivable  Multiple lines telephone system, triage, screening, and prioritizing call experience, pharmacy contacting  Learned progressing office technologies and implemented HEPA and OSHA standards as required  Returned patients’ calls with physicians’ instructions, filled out forms and notes as needed  Completed various insurance requirements and referrals pertaining to the visit Transmitted information via computer, facsimile, or mail. Provided training to new staff; Ability to handle Show less