Diego Nunes Rodrigues
Latin America & Caribbean Regional Hub Manager at Team4Tech- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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Polish Limited working proficiency
Topline Score
Bio
Credentials
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ITIL Foundations v3 (best practices for IT service management)
ExinSep, 2011- Nov, 2024
Experience
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Team4Tech
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United States
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Non-profit Organizations
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1 - 100 Employee
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Latin America & Caribbean Regional Hub Manager
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May 2023 - Present
Team4Tech is a nonprofit impact accelerator, bridging the digital equity gap in education to create inclusion and opportunities for under resourced learners around the world. We build capacity for education-focused nonprofit organizations through pro bono technology consulting and grants so that they can amplify their impact on teaching and learning. I'm responsible for the relationship with our partner NGOs in Latin America and the Caribbean, and for articulating new partnerships to increase our impact, so if you work with education in this region, let's talk! Show less
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Unio Online Events
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Brazil
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Events Services
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1 - 100 Employee
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Founder and Executive Director
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Apr 2020 - Dec 2022
Unio holds online and hybrid events that connects people through the best of technology. We are specialized in the production of virtual events and, through a special care for people, we seek to unite those who are far away and strengthen human relationships using technologies in a conscious way. But our PURPOSE goes beyond producing events, we aim to reduce social inequality. We offer free training in virtual event production for underprivileged people from the event sector. These people are included in the network of professionals we recruit for our events, so we create production teams with more diversity and more potential for innovation. Show less
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TecSocial - Tech for Social Orgs.
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São Paulo e Região, Brasil
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Founder
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Dec 2019 - Apr 2020
Using Digital Technologies to potentialize the impact of social organizations, especially NGOs and Social Businesses from the Periphery of São Paulo. We offered consultancy service in which we diagnosed the current use of technology by the organization, giving some improvement recommendations and helping on the implementation. Using Digital Technologies to potentialize the impact of social organizations, especially NGOs and Social Businesses from the Periphery of São Paulo. We offered consultancy service in which we diagnosed the current use of technology by the organization, giving some improvement recommendations and helping on the implementation.
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Instituto Update
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São Paulo e Região, Brasil
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Consultant
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Aug 2019 - Nov 2019
Instituto Update (https://www.institutoupdate.org.br/) is an NGO that does an important job joining Intelligence and Technology to strengthen the ecosystem of political innovation in Latin America. I did a temporary voluntary consultant work for the NGO as part of my Post Graduate course at Amani Institute. The scope of my work was: • to improve the technology product offered for free by the organization for low budget political campaigns in LatAm (to change the current logic that money equals votes) throught target audience revision and roadmap redefinition. • create a business model to improve the financial sustainability of the organization, without losing its essence of serving low budget campaigns. Show less
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LATAM Airlines
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Chile
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Airlines and Aviation
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700 & Above Employee
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Sr. Coordinator, Digital Experience Brazil
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Mar 2016 - Jul 2019
Responsible for Digital Transformation for LATAM Airlines Brazil by leading the team that performs Project Management, Operations Management, Analytics, and Content edition for the Website and Mobile App. We are always willing to increase and improve the use of our digital channels in order to reduce costs and increase our customers satisfaction.
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IT Coordinator, Program Management, Digital Channels
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Jun 2014 - Feb 2016
• Project and program management for implementation of new features, tools and enhancements for TAM.com.br website.• Leading a team of project analysts located in Brasil and Chile and providers of Brasil, Chile, Guatemala and Colombia, coordinating sub-projects dependencies so that they reach the same objective.• Alignment with internal clients about business requirements and negotiations of scope, deadline and cost changes.
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IT Consultant, Project Management, Digital Channels
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Jan 2014 - Jun 2014
• Project management for implementation of new features, tools and enhancements for TAM.com.br website.• Analysis and alignment with internal clients about business requirements and negotiations of scope, deadline and cost changes.
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Spring Global
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United States
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Software Development
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100 - 200 Employee
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Process and Quality Manager (SMO)
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Mar 2013 - Dec 2013
• Manager of the SMO (Service Management Office), a team of 7 people split between Brazil and Colombia, responsible for continual improvement of Services department processes, by defining ITIL based process, measuring quality indicators and planning and executing action plans.• Responsible for guaranteeing that the whole department has the necessary tools and adequate training to perform their activities.• Responsible for installation of SAP Afaria MDM (Mobile Device Management) software in SAAS model and for definition of offer and delivery models to customers. Show less
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Process Improvement Consultant, PMO/SMO
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Nov 2012 - Feb 2013
• Working both at the PMO (Project Management Office) and at the SMO (Service Management Office) to identify opportunities of process improvement and to implement it based on the PMI and ITIL best practices.
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Service Manager
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Dec 2010 - Oct 2012
• Management of services provided to big customers (E.g.: L´Oréal, AES Eletropaulo and Sara Lee) regarding support for mobile applications in SaaS model ("Software as a Service" - Smartphones applications for Sales Force Automation and Field Service Automation) and Telco services (mobile lines and devices management).• Responsible for the service level (SLA) delivered to customers, through relationship with the customers and direct management of level 1 and 2 (10 people) support teams, besides interface with other areas of the company.• Responsible for identifying points of improvements on the services, as well as new business opportunities with my customers. Show less
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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IT Support Analyst
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Mar 2009 - Jul 2010
• IT support for Portuguese and Spanish speaking customers (Nokia employees) at a company located in Poland. • Responsible also for driving quality in the services provided by the team, doing internal audits and looking for points of improvement. • IT support for Portuguese and Spanish speaking customers (Nokia employees) at a company located in Poland. • Responsible also for driving quality in the services provided by the team, doing internal audits and looking for points of improvement.
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Padtec S/A
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Brazil
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Telecommunications
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500 - 600 Employee
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Development Engineer
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Aug 2007 - Feb 2009
Development of some optical network management systems, taking part in the whole software development process, from analysis and specification, to the test process, product maintenance and customer support. Development of some optical network management systems, taking part in the whole software development process, from analysis and specification, to the test process, product maintenance and customer support.
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Sophia Software Solutions
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Campinas Area, Brazil
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Web Developer (Intern)
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Apr 2007 - Jul 2007
Web development using different programming languages such as Java, PHP, SQL, JavaScript and Ajax. Web development using different programming languages such as Java, PHP, SQL, JavaScript and Ajax.
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Embrapa
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Brazil
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Farming
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700 & Above Employee
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Software Developer (Intern)
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Jan 2006 - Jul 2006
Development of protein analysis softwares in Java. Development of protein analysis softwares in Java.
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Education
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2019 - 2020
Amani Institute
Post Graduation, Social Innovation Management -
2017 - 2017
Fundação Getulio Vargas
Social Entrepreneurship -
2013 - 2016
Fundação Getulio Vargas
Master of Business Administration (MBA) - CEAG, Business Administration -
2003 - 2008
Universidade Estadual de Campinas
Bachelor of Engineering (BEng), Computer Engineering -
2006 - 2006
Universidad de Buenos Aires
Exchange Program, Computer Engineering
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