Supply Chain Director

• Jul 2022 - Present

• Lead and Develop a team of ~150 people directly and indirectly, being responsible for All Supply Chain Team: Logistics, Customer Care, Transports, Preventions and Loss and S&OP • Direct report to CEO • Manage 8 Distribution Centers around Brazil Southeast to distribute petfood, petcare and petvet itens ~4k SKUs • Create S&OP process and team from zero and implant regular meetings in the culture of the organization in order to have a more sustainable chain • Lead and Develop a team of ~150 people directly and indirectly, being responsible for All Supply Chain Team: Logistics, Customer Care, Transports, Preventions and Loss and S&OP • Direct report to CEO • Manage 8 Distribution Centers around Brazil Southeast to distribute petfood, petcare and petvet itens ~4k SKUs • Create S&OP process and team from zero and implant regular meetings in the culture of the organization in order to have a more sustainable chain

Head Supply Chain Brazil - Rappi Turbo

• Aug 2021 - Jul 2022

• Construct, lead and develop a team of >30 people directly and indirectly, being responsible for Supply Chain, Distributions Centers, Transports and Data Management in Brazil • Create all process and teams from almost zero and implant S&OE / S&OP meetings in the culture of the organization in order to have a more sustainable chain • Support the fast growth of the business from (+120 stores in 1 year) in more than 10 cities around Brazil, ensuring to have the right portfolio in all stores in the right time with ~1500skus • Lead a project to implant new DCs in BR from zero to optimize the chain - launch of 2 DCs in 2 months • Track the main KPIs of weighted availability, MAPE, DOI and Shrinkage and trace plans to improve them Show less

Customer Care Coordinator | Professional Division

• Oct 2019 - Jul 2021

• Customer Care leader for Professional Products Division with national coverage and multiple channels (+700 delivery points among e-commerce - pure players, marketplaces and hybrid - and beauty stores); Participation in the integration of new big customers to the portfolio;• Lead and development of a 6 people team directly;• Ensure Customer Centric approach to all the Order to Cash cycle (since order taken until deliver and post sales) delivering excellence in Service Level and Customer Satisfaction;• Track KPIs as OTFR, Cost to Serve, Disputes and Fill Rate; Lead Customer Sastifaction Surveys.• Lead projects with Physical Distribution team (Outbound, Distribution Center and Logistic Planning) in order to reduce logistic costs (freight / warehouse) and with Commercial team to reduce overdue amounts during COVID 19. Show less

Business Intelligence and Projects Senior Analyst | Professional and Luxe Divisions

• Aug 2018 - Sep 2019

• Led and developed a team of 4 people• Responsible for calculating, reporting and leading action plans for all Customer Care KPIs for the Luxury and Professional Products Division; Main KPIs: OTFR, OTIF, Cut Off, Cost to Serve, % Returns, Disputes; Developed the KPI migration to Power BI tool in order to have more visual and complete analysis• Drove satisfaction survey with Customer Market Insights team; Implemented an action plan with commercial, credit and physical distribution teams in order to improve service level Show less

Demand Planner Leader | Luxe Division

• Jan 2018 - Aug 2018

• Conducted monthly S&OP cycle for Luxe Division (8 makeup and fragrance axes brands) with commercial and marketing teams;• Launched the new make up brand Urban Decay (+600 skus) to the group in Brazil from the zero drawing all the logistics flow; Project steered with commercial, marketing and physical distribution team;Created a VMI replinishment tool to propose forecast sales based in sell out from other countries and marketing investments in Brazil; Implemented a new model of distibution based on cross dock in the Brazil DC. Show less

Demand Planner | L'Oréal Professionnel

• Jan 2016 - Dec 2017

• Oversaw monthly S&OP cycle for L'Oréal Professional brand with commercial and marketing teams• + 20 p.p. Forecast Accuracy 2017 vs 2015 vs Sales Forecast • Achievement of forecast accuracy records for the brand leading to1st place (2017) and 2nd place (2016) in the Forecast Olympic Games L'Oréal Brazil Competition among all the 18 brandsBest forecast accuracy 2016 for the division worldwide and among divisions in Brazil• Sized forecast sales for baseline and launches catalogue for ~500 SKUs using Future Master Tool Show less

Supply Planner | Short Term

• Jun 2015 - Dec 2015

• Manage availability of products and track the Fill Rate KPI; Led ABC curve analysis to optimize PPD catalogue (+ 800 skus).• Provided the distribution center stocks and prioritized most important skus depending on shortage value of sales; Direct contact with Customer Care, Outbound and Distribution Center teams.• Led portfolio actions to improve healthy stock levels and reduction of Excess & Obsoletes

Supply Chain Intern

• Oct 2014 - May 2015

Consulting Intern

• Sep 2013 - Feb 2014

Full-time consulting internship in Supply Chain where I could work in French, English and Portuguese in different projects. Full-time consulting internship in Supply Chain where I could work in French, English and Portuguese in different projects.

Programming Academic Tutor C++

• Feb 2011 - Jul 2011