IT Support Technician

• Nov 2021 - Present

- Assist in on-going projects within the department, providing administration support and ensuring accurate records for configuration management. - If a call is logged onto the Call Logging System and then has to be passed onto a supplier for rectification, the Service Desk Agent will be responsible for ensuring call progress with the supplier is monitored and falls within the contractual obligations. - Impressive knowledge in Microsoft products, PC hardware and software - Experience in NHS, University voice environment - Knowledge of voice technologies and ticket handling like ServiceNow, Jira - Demonstrable previous experience in a technical support role - Knowledge of: MS Office including Teams, PC and server hardware & troubleshooting, MS Windows 7 & 10, Active Directory - Experience in a customer service environment - Experience and involvement with voice project implementations Show less

Healthcare Assistant

• Feb 2021 - Nov 2021

Ebusiness Consultant

• Oct 2019 - Nov 2021

Executed all digital marketing initiatives, including ecommerce marketing strategy, SEO and SEM and social media content, Web development (PHP, WordPress), Server support (Linux), AWS, SQL and AML. Measured and report performance of all digital marketing campaigns and assessed against ROI and KPIs. Managed more than 20 client business projects in 2020 Propelled domestic companies into international markets through strategic business planning. Offered expertise on employee and business development plans to enhance implementation and routine oversight. Researched and customized service proposals for clients to meet requirements and set profitable compensation scale Show less

Field Supervisor

• Feb 2021 - Jul 2021

Affiliate Manager

• May 2020 - Jan 2021

Serving as a Digimentor - Affiliate Manager to mentor people, entrepreneurs for their business growth. Serving as a Digimentor - Affiliate Manager to mentor people, entrepreneurs for their business growth.

e-business consultant

• Aug 2020 - Sep 2020

Analyst

• Aug 2016 - Nov 2019

o Maintenance of AML Operation in GSSS environments o Monitoring and first level technical support of Actimize runs for customers o Administrating and Monitoring OneWeb servers including server restart. o Experience in ICINGA, Grafana, Actimize, ZIS tools, ServiceNow and JIRA. o Responsible for ensuring service restorations with minimal business impact, in case of an incident. o Ownership of high priority (P1) tickets. o Ensuring tickets are processed correctly and close all incidents by engineers with proper updates to customers. o Managing and Updating Knowledge base with all process documents. o Have good knowledge in incident life cycle and Exposure/ Knowledge of Change, Problem management process. o Analyze user requirements in the field of OE on boarding, Taking care of Customer and Vendor issues o Maintenance of the ETL, according to the customized requirements and Operational Support of AML. o Interact with clients and prepare a roadmap for implementation of software. o Have the knowledge and understanding of technical implications/process and life cycle stages. o Helping in the new Business On boarding and Technical support for the on boarding with strong analytical skills. o Technical support in RCM, SQL, delivery, support and maintenance in the Risk and Audit area. o Business development activities and mediator between developers and clients. o Supporting the release team during the software release and development process. o Troubleshooting of the alerts through mails, RCM and Clearing the customer queries with immediate effect. o Task tracking and Ticketing : Service Now(SNOW), JIRA, IPM-Remedy, HP-Service Manager o Monitoring Tools: Icinga integrated with Grafana, Control-M, EBS, JIRA, WIKI, SNOW, ZIS and Nagios. Show less