Lyndsay Decker
Customer Care Specialist at Premiere Response- Claim this Profile
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Bio
Credentials
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COVID-19 Contact Tracing
The Johns Hopkins UniversityJun, 2020- Nov, 2024 -
Learn TEFL 50-hour Grammar Course
Learn TEFLOct, 2019- Nov, 2024
Experience
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Premiere Response
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United States
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Consumer Services
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100 - 200 Employee
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Customer Care Specialist
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Jul 2020 - Present
• Work as liaison for sales leads/delivery requests/credit requests regarding ice cream brands between single-serve merchants and distributors for the entire USA• Mentor a team of customer care specialists with questions / problems • Train new customer care specialists• Work in multiple media (email, web submissions, live chats, etc.) over various customer service platforms to handle customer inquiries and complaints for major consumer products client• Troubleshoot and resolve product/service issues and concerns• Document and update customer records based on interactions• Maintain a knowledge base of products and services as they evolve• Increase customer retention by implementing creative problem-solving skills• Handle numerous customer inquiries promptly, accurately and efficiently
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NBCUniversal
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United States
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Entertainment Providers
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700 & Above Employee
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Media Desk Associate / Video Researcher
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Oct 2007 - Feb 2019
• Utilized NBC’s suite of software packages (Media Central, NewsMAM, Interplay Access and Assist, Ardome, and iNews) to retrieve 25% of compelling and relevant video materials for prime-time and breaking news, for MSNBC, Today Show, Nightly News, and Dateline producers.• Provided all research for Today Show's 60th anniversary programming. Collected and collated records by utilizing various applications, creating more complete assemblage for producer.• Presented easily accessible footage in event of celebrity or political figure's death by creating obituary spreadsheets with easily available video. Ordered tapes whenever necessary to fully digitize material. Monitored database, ensuring each sheet was updated with latest available video.• Created presidential presser database entries from Truman to Trump, denoting available format and location of each available video on spreadsheet to ensure accessibility.• Improved billing accuracy by producing documentation to using Media Request Tracker, which cataloged amount of time researchers spent tracking down requests for each department.• Boosted our team’s productivity by building folder on shared drive with common research, technical procedures, and policy changes that all colleagues could easily access.• Enabled producers to easily locate specific footage from 9/11 for use on future productions by logging 6 hours of 9/11 World Trade Center footage that had been approved by Rights and Clearances for use by all news entities.
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MSNBC
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Broadcast Media Production and Distribution
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400 - 500 Employee
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Researcher / Archivist
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Oct 2004 - Oct 2007
• Located effective footage as requested quickly and efficiently, earning respect from producers of daytime, prime time, and specials.• Managed archival processes by cataloging tapes and maintaining and updating online footage databases.• Expedited packages to other NBC News bureaus or warehouses, providing tapes as needed/requested on timely basis.• Improved accuracy and detail of video records, increasing integrity of on-site library indices using Oracle and Avid.• Provided all research and video for MSNBC documentary on Iraq and Afghanistan veterans called ‘Coming Home’ and MSNBC Reports’ BTK Killer, both of which originally aired in 2005.
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KLJ Review Inc
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United States
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Logger
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Sep 2004 - Oct 2004
Barcoded and linked NBC field tapes containing archive footage to existing record in Oracle database. Barcoded and linked NBC field tapes containing archive footage to existing record in Oracle database.
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Greenwood Lake Animal Hospital
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United States
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Veterinary Services
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1 - 100 Employee
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Veterinary Assistant
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Jan 2003 - Sep 2004
Cared for multiple animal species during hospitalization or routine check-ups. Prepared vaccines and prescriptions, analyzed test results using in-house equipment, and worked closely with doctors during appointments and surgeries to optimize care. Assisted in client education and pets in end-of-life events/bereavement. Cared for multiple animal species during hospitalization or routine check-ups. Prepared vaccines and prescriptions, analyzed test results using in-house equipment, and worked closely with doctors during appointments and surgeries to optimize care. Assisted in client education and pets in end-of-life events/bereavement.
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Manager
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May 2001 - Jun 2002
Hired, trained, scheduled, and oversaw staff. Sequenced multiple projectors for each movie; conducted weekly inventory counts; made all deposits. Handled customer and building emergencies as necessary. Hired, trained, scheduled, and oversaw staff. Sequenced multiple projectors for each movie; conducted weekly inventory counts; made all deposits. Handled customer and building emergencies as necessary.
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Supervisor
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Jan 1999 - Apr 2001
Assisted managers in supervising staff. Aided company in maintaining proper on-location stock by implementing inventory procedures. Coached employees in selling movie tickets and concession stand food, kept all areas stocked and clean, and ushered customers to seats. Assisted managers in operating projectors, stocking supplies, and training new employees. Assisted managers in supervising staff. Aided company in maintaining proper on-location stock by implementing inventory procedures. Coached employees in selling movie tickets and concession stand food, kept all areas stocked and clean, and ushered customers to seats. Assisted managers in operating projectors, stocking supplies, and training new employees.
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Education
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Syracuse University
Coursework, Communications, Television, Radio & Film -
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William Paterson University of New Jersey
BA, Televsion, Radio, Film
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