Experience

LiveRamp

• United States
• Advertising Services
• 700 & Above Employee

• Customer Operations Analyst Manager

  • Jun 2023 - Present

  United States

• CSG Operations, Sr

  • Mar 2023 - Jun 2023

  United States

• Practice Lead

  • Nov 2022 - Mar 2023

  Remote

• Technical Account Manager Lead (Manager)

  • Dec 2021 - Nov 2022

  United States

• Technical Account Manager

  • Jul 2021 - Dec 2021

  Philadelphia, Pennsylvania, United States

• Dedicated Support Engineer

  • May 2021 - Jul 2021

  Philadelphia, Pennsylvania, United States

• Technical Operations Manager / Technical Support Engineer

  • Sep 2019 - Jul 2021

  Philadelphia, Pennsylvania, United States



Provident Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technologist

  • Jun 2018 - Sep 2019

  Greater Philadelphia Area We are an MSP and provide around 100 companies IT support, including several government agencies, multiple law firms, and synagogues and many more. Provide advice and assistance to customers; troubleshoot complex problems; and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities. Review proposed new systems, networks, and software designs for potential security risks; recommend mitigation or countermeasures and resolve… Show more We are an MSP and provide around 100 companies IT support, including several government agencies, multiple law firms, and synagogues and many more. Provide advice and assistance to customers; troubleshoot complex problems; and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities. Review proposed new systems, networks, and software designs for potential security risks; recommend mitigation or countermeasures and resolve integration issues related to the implementation of new systems within the existing infrastructure. Show less



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• CIA Senior (GS Manager)

  • Sep 2015 - Jun 2018

  Greater Philadelphia Area Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue. Monitor sales activity, employee productivity, merchandising standards, and customer service. Provide direction and management authorization when applicable. Manages the day-to-day operations of the Precinct and Autotech Bay including scheduling, selling standards, expense management, security and protection of client assets… Show more Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue. Monitor sales activity, employee productivity, merchandising standards, and customer service. Provide direction and management authorization when applicable. Manages the day-to-day operations of the Precinct and Autotech Bay including scheduling, selling standards, expense management, security and protection of client assets. Provides work direction, training, and development for a team of Diverse Agents. Monitors Agent skill set achievement. Communicates and coaches a team of Diverse Agents to help achieve company strategy, local business plans, and execute SOP. Resolve complex client/customer issues. Review/generate management reports as needed Featured in an internal commercial dedicated to engaging women in the company to come to Geek Squad. Show less