Experience

Shoreline Community College

• United States
• Higher Education
• 400 - 500 Employee

• Assistant Registrar-Systems/Business Analyst (CS)

  • Jan 2023 - Present

  • Act as functional and technical lead providing support for ctcLink Campus Solutions modules used by student support services. • Provide guidance related to business processes impacted by ctcLink that support the implementation of Guided Pathways. • Serves as the functional lead for ctcLink in CS, in support of the pillar lead for those areas. • Manages user acceptance testing (UAT) on all student-facing systems and processes including but not limited to registration configuration processes, degree audit functionality, and e-transcript processing. • Manages all system set up relating to registration including registration rules, configurations settings, section-specific registration controls, and student priority registration appointment time assignment. • Serves as a subject matter experts and works with others to ensure programmatic needs are met within new system processes. • Supports ctcLink (PeopleSoft) functions in the Campus Solutions pillar, including admissions and placement, transcript evaluation, registration, student records, graduation, and financial aid processes • Coordinate with the Director of Admission, Enrollment & Outreach to identify needs, changes, testing and training of ctcLink system implementation and upgrades and Guided Pathways implementation • Provide information regarding the creation of and updates to student records through training and job aids focused on knowledge transfer • Coordinate revising and creating of Business Process Maps where needed • Trains end users and technical support staff to use and support Shoreline’s SIS. • Develops enrollment-related reports and works with the Institutional Assessment and Data Management team (IADM) and other committees as assigned. • Troubleshoot issues, creates ad hoc queries and reports, and submit tickets where needed • Maintains knowledge of ctcLink and upgrades in the Campus Solutions Pillar and Student Financials as it relates to Enrollment Services



South Seattle College

• United States
• Higher Education
• 200 - 300 Employee

• Curriculum/Program Manager - Office of Instruction

  • Jan 2021 - Jan 2023

  •Works with unit administrators and division office staff to develop the college’s annual and quarterly schedules. o Support class builders with the creation and maintenance of the classes in their department. o Troubleshoot class errors (enrollment, fees, locations, components, etc.). o Develop the annual and quarterly Final Exam Schedule to accommodate all scheduled classes. •Course Catalog Management o Maintain current Course Catalog entries, ensuring they are accurate, usable, etc. o Add new courses or course revisions after approval from the Curriculum & Instruction Committee. o Add Course Tags, Course Topics, and other important aspects. •Manage and monitor Tuition and Fees associated with the Course Catalog/Class Schedule. o Add and monitor Course Fees o Support the adding and maintenance of Class Fees o Ensure tuition and fees are being charged correctly on the Course/Class set-up • Works with the campus functional administrator for 25Live to ensure accuracy of scheduling of instructional spaces. o Set-up, manage, and monitor Lynx to ensure classroom reservations and updates are imported/exported correctly. •Maintain and submit Finals to SBCTC quarterly using the QARS (Quality Assurance Reporting System). o Monitor and fix factors that affect FTEs such as contact hours, funding source, intent, and CIP codes. o Monitor and fix Census and Dynamic Dates. o Monitor and fix any inaccurate Enrollments after Census Dates •Temporarily identify and gather OER classes to ensure they are properly tagged for the Course Catalog/Class schedule. •Instructional data reporting and analysis, provide data reports and data quality control for instruction as necessary. •Trains, mentors, and functionally directs instructional division staff across all college locations, including satellite campuses (Georgetown, New Holly) in course/class schedule procedures and systems. •Assists with the development, implementation, and assessment of strategic and academic plans.



Highline College

• United States
• Higher Education
• 700 & Above Employee

• Advisor, Academic Assessment and Placement

  • Nov 2019 - Jan 2021

  Direct Student Assessment and Service: -Inform students of various placement options and assist in determining the best form of assessment based on skills, experience, and educational pathway; -Discuss math, reading, and writing skills with students to inform placement test results and advising; -Develop navigation materials to provide students after assessment; -Provide test-taking strategies and resources for dealing with test anxiety; -Interpret assessment results and guide students through the next steps for enrollment or additional assessment; -Explain college pathways in English, math, and professional technical programs for both native and non-native English speakers. Placement and Testing Center Tasks: -Participate in the ongoing planning and implementation of equitable placement policies and practices; -Assist in training new employees; -Develop and maintain student records adequate for program success, accountability, and audits; -Support and perform general operations of the testing center as needed. Campus Community: -Develop and deliver college-readiness workshops; -Develop positive connections with programs on campus serving specific populations of students: TRiO, Gateway to College, Transition and Referral Center, ABE/ESL, etc.; -Facilitate transition workshops in collaboration with other student services staff; -Maintain current knowledge of campus policies and procedures to facilitate effective linkages to these services. Competencies: -Understand pre-college math content and explain course requirements; Effectively create educational goals with students; -Work with adults on institutional navigation and access to bureaucratic systems; -Work effectively with people of various ethnic, cultural, educational, and socio-economic backgrounds; -Consider equity and access issues that impact student attainment and completion; -Maintain proficiency with Microsoft Office software; -Demonstrate excellent written, oral, and cross-cultural communication skills.



Green River College

• United States
• Higher Education
• 500 - 600 Employee

• Program Coordinator - Running Start

  • Jun 2019 - Nov 2019

  -Fee Waiver and Book Loan program: process applications, determine eligibility, maintain book database, check out books from library system, surplus textbooks annually, and monitor program budget. -Public speaking/presentations: prepare materials for and present to groups of students, parents, staff, and the public on information regarding the Running Start program. Audience size varies from approx 10 to 350. -Reporting: Run several reports required to maintain smooth operation of the program. Communicate reports with staff, students, and school district personnel as needed; mediate discrepancies in a professional and timely manner. -Create, process & monitor student files and paperwork. -Communicate and build rapport with students, parents/guardians, staff & high school personnel. -Provide information and recommendations to students, staff, program participants and/or public regarding program content, policies & activities; recommend alternative programs as necessary. -Use word processing, graphics, statistical, spreadsheet and/or database software (e.g. Microsoft Office, Admin. Systems). -Represent the college & the Running Start Program with outside organizations and at various events -Attend meetings and/or conferences as a program representative. -Demonstrate multicultural competence & create an educational environment that affirms commitment to equity, diversity, & inclusion. -Regularly participate in trainings and professional development opportunities -Direct the work of others -College in the High School: help implement processes such as registration, coding and tracking students & communicate regularly with college and high school faculty. May need to coordinate off-site testing -Provide primary service at office front counter to include answering a multi-line phone, scheduling appointments, effectively triaging student/parent questions and needs. Provide information and recommendations to students, staff, and public regarding specific programs & policies



University of Washington Tacoma

• United States
• Higher Education
• 300 - 400 Employee

• Student Administrative Assistant - Finance & Administration

  • Jun 2018 - Jun 2019

  • Assist walk-in customers with questions and queries regarding Cashier related functions. o This would include questions about Tuition, Transcripts, Citations, etc. When the Cashier was closed, I processed payments and provided customers with receipts so that they can be put into the database by the Cashier at their earliest convenience. • Manage and implement quarterly Parking Permit process for UW Tacoma Transportation Services. o At least 600 Parking Permits were tracked and distributed to both students and staff. Skills like mail merge, envelope printing, and Excel management were used often in this process. • Work on special projects as assigned by the Finance and Administration office o Projects include reconciling budgets, scanning/archiving financial documents, and designing flyers/materials to be handed out to customers. • Supervise/lead other student administrative assistants when needed. • Reconcile budgets. • Organize and assist with hiring of incoming Student Administrative Assistants. • Maintain compliance with FERPA and handling confidential personnel files. • Answer a high volume of inbound calls and triaging to the appropriate departments. • Edit, format, and proofread documents for Human Resources and Campus Planning. • Coordinate the department’s fundraisers. • Schedule and coordinate meetings.



Associated Students of the University of Washington Tacoma

• United States
• Higher Education
• 1 - 100 Employee

• Office Manager - ASUWT

  • Aug 2017 - Jun 2018

  • Fulfill duties prescribed by the ASUWT Constitution, Bylaws, President and Director of Internal Communications and Affairs. o All duties were completed in a timely manner and helped ASUWT members smoothly continue their work to accurately represent the voice of the students. • Assist ASUWT in scheduling and calendar management. o At least two crucial meetings were scheduled weekly to improve UW Tacoma’s operations and focus on students. Meetings/appointments for the ASUWT President were also scheduled through me. • Create electronic minutes of Senate and Executive Board meetings, as well as assisting the Director of Internal Communications and Affairs with creating an Agenda. o At least two 6-paged electronic minutes were created weekly for these meetings. Others commented that my detail to these minutes helped ASUWT move forward and be held accountable to their work. These minutes were distributed to the public. • Hold members accountable for the quality and hours of work. As per the contract: The ASUWT Office Manager assists ASUWT officials and shall: a. Keep electronic minutes of Senate and Executive Board meetings and post approved minutes signed by the President and the Director of Internal Communications and Affairs respectively to the ASUWT webpage. b. Assist the Director of Internal Communications and Affairs in creating Senate meeting agendas. c. Distribute the agenda for any upcoming meetings along with minutes from the previous meeting. c. Assist the ASUWT President with scheduling, calendar management, and other tasks assigned. d. Maintain accountability of all timesheets to ensure office hours have been fulfilled. e. Post and maintain five (5) office hours per week through the autumn, winter, and spring quarters. f. Maintain and file all ASUWT records. g. Check email and office mail box daily, responding within forty-eight (48) hours during school days, excluding weekends (Saturday and Sunday).



Green River College

• United States
• Higher Education
• 500 - 600 Employee

• LGBTQ Commissioner - Office of Diversity, Equity, & Inclusion

  • Aug 2016 - Jun 2017

  • Support and interact with students of diverse backgrounds, sexual orientation, etc. • Be involved with LGBTQ+ and ODEI affairs and events o I hosted a weekly Queer & Allies meeting, as well as attended an ODEI event weekly, in order to develop social awareness for our community. • Supervise/lead the LGBTQ+ team and manage the Queer & Allies Organization. • Create and plan events for the LGBTQ+ community and promote a safe space for all o Throughout the year, I successfully created three events that made students of all sexualities feel welcomed and have fun, with one event having over 100 students in attendance. • Oversee, manage, and reconcile the organization’s budget. • Interact with office administration, provide customer service, use general office equipment, answer calls and emails, and handle sensitive and confidential information. • Through my involvement with the LGBTQ+ community and my hard work in the Office of Diversity, Equity, & Inclusion, I received the award for “Employee of the Month” for January of 2017.



Fred Meyer

• Retail
• 700 & Above Employee

• Parcel Clerk

  • Jul 2015 - Jan 2016

  Includes customer service, cart pushing, cleaning, and tasks assigned by people in charge. Includes customer service, cart pushing, cleaning, and tasks assigned by people in charge.