Experience

iHealth and Wellness Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• UX Researcher

  • Oct 2023 - Present



CareerRipple

• UX Researcher

  • Jun 2023 - Oct 2023

  • Conducted user review sessions and facilitated stakeholder agreement meetings to gather insights and requirements. • Successfully executed qualitative data collection methodologies, including semi-structured interviews, surveys, and usability studies. • Conducted thorough qualitative data analysis, employing thematic coding and synthesis techniques, leading to the identification of key insights and recommendations.



Lalich Center

• UX Strategist

  • Jul 2023 - Sep 2023

  • Collaborate cross-functionally to define and refine the product vision, aligning it with business objectives and philanthropic priorities. • Prioritized product features and enhancements using data-driven insights, resulting in increased client satisfaction. • Translate complex project requirements into actionable user stories and precise acceptance criteria.



The Center for Global Health and Development (CGHD)

• Research Fellow

  • Jul 2023 - Sep 2023

  • Perform advanced data analysis and contributed to the successful execution of strategic initiatives, facilitating evidence-based decision-making in alignment with organizational goals. • Craft compelling documents and visually engaging materials to effectively communicate insights on global health and development issues to diverse stakeholders. • Foster productive dialogues and collaborations, promoting innovative solutions for global health challenges.



Resettlement Agency Navigator (RAN)

• UX Designer and Researcher

  • Aug 2022 - Jan 2023

  • Collaborated with UX team to conduct field research, and create user personas and journey maps to understand refugees’ unique challenges and needs in resettlement. • Analyzed and presented research insights to identify pain points and areas of improvement.



Delta Stoneworks

• UX Designer and Researcher

  • Sep 2022 - Nov 2022

  Remote • Spearheaded competitive analysis and stakeholder meetings to understand business goals. • Developed user personas to understand user needs, motivations, and pain points. • Produced low and high-fidelity wireframes to test website usability and design, resulting in a 50% increase in website traffic and customer engagement.



International Rescue Committee

• United States
• Non-profit Organizations
• 700 & Above Employee

• Asylum Outreach Coordinator Americorps Vista

  • Aug 2021 - Aug 2022

  Arizona, United States • Ensured seamless onboarding and conducted training sessions for legal and medical/psychological providers to document harm and mental health impact on BIPOC asylum seekers and refugees. • Successfully facilitated training sessions for legal and medical/psychological providers. • Achieved a 20% increase in program effectiveness through data-driven strategies. • Identified and implemented process improvements that enabled the organization to expand its reach. • Presented… Show more • Ensured seamless onboarding and conducted training sessions for legal and medical/psychological providers to document harm and mental health impact on BIPOC asylum seekers and refugees. • Successfully facilitated training sessions for legal and medical/psychological providers. • Achieved a 20% increase in program effectiveness through data-driven strategies. • Identified and implemented process improvements that enabled the organization to expand its reach. • Presented quarterly progress reports to senior management, facilitating informed. Show less



Insure the Uninsured Project

• United States
• Public Policy Offices
• 1 - 100 Employee

• Health Policy Intern

  • Aug 2020 - Dec 2020

  Sacramento, California, United States • Data Management and Analysis: Collecting and organizing data on state and federal health policy initiatives related to health coverage programs and population health in California. • Analysis of key components of the federal Affordable Care Act (ACA), including potential federal rollbacks of health reform, federal funding, and California impacts. • Preparing reports, fact sheets, and special projects on topics impacting California's health care coverage and programs.



Lift to Rise

• United States
• Non-profit Organizations
• 1 - 100 Employee

• United Lift Program Coordinator

  • Jul 2020 - Dec 2020

  California, United States • Project Management: Help organize aspects of campaigns/events from ideation to completion and beyond. • Communication: Cross-cultural work experience; effective communicator across all levels of the organization, with ability to prepare diverse communications with cultural sensitivity and emotional intelligence towards local residents and landlords. • Supporting in building the infrastructure to a 33 million dollar rental assistance program that helped provide rental assistance to… Show more • Project Management: Help organize aspects of campaigns/events from ideation to completion and beyond. • Communication: Cross-cultural work experience; effective communicator across all levels of the organization, with ability to prepare diverse communications with cultural sensitivity and emotional intelligence towards local residents and landlords. • Supporting in building the infrastructure to a 33 million dollar rental assistance program that helped provide rental assistance to 2,300 households across the eastern half of Riverside County. • Assisting with programmatic responsibilities by maintaining 100-200 case files while abiding by program timelines and meeting the goal of approving 50 applications weekly. Show less