Experience

JetBlue Travel Products

• United States
• Travel Arrangements
• 1 - 100 Employee

• DevOps Engineer

  • May 2023 - Present



Foley & Lardner LLP

• United States
• Law Practice
• 700 & Above Employee

• Systems Integration Engineer

  • Sep 2021 - Jun 2023

  Resolved escalated support cases with minimal help from senior team members and assisted junior team members where possibleResponsible for Mac systems, software, hardware, and managed them through full lifecycle from configuration, testing, and deployment through regular maintenance to maintain a secure technology environment (Jamf Pro)Acted as technical system owner for Mac systems and software packages: learned details of technical architecture, function and capabilities; tracked vendor updates and ensured systems are always up to date; worked with teammates to incorporate software into standard builds where appropriate; acted as top-level support for Macs and softwareAssisted with integrating diverse systems, software and hardware to achieve overall stabilityTroubleshooted and debugged system issues to increase performance and reliability to improve customer experienceDeveloped training and mentoring for local office supportMobile device support and integration, including iOS and Android (Intune)Provided knowledge, procedure and support for other technology resourcesCreated full documentation of any new software/hardware standards Show less

• Technology Analyst

  • Jul 2018 - Sep 2021

  Supported and resolved user issues through effective use of diagnosticand troubleshooting skills.Consulted users on best practices and recommended hardware and software on case-by-case basisProvided both hardware and software support in person or remotelybased on urgency.Supervised the Mac and Mobile Device teams, providing sound recommendations, based on research, in the decision-making processTroubleshooted and resolved escalated issues from level 1 support.Responsible for managing, coordinating, and supporting technology across multiple officesTroubleshooted and resolve minor networking outages and issues.Provided on-call service for users.QA tested OS and software for bugs before deployment.Simplified technical concepts for users to better understand. Show less



Broward College

• United States
• Higher Education
• 700 & Above Employee

• Campus Technology Specialist

  • Apr 2017 - Mar 2019

  Developed college-wide standard room control code and user interface (Crestron Programming). Managed group policies, user credentials and user permissions through Active Directory (AD). Managed servers through System Center Configuration Manager (SCCM). Maintained campus technology. Installed, configured and assisted in upgrading new computers for staff and lab areas in accordance to Broward College computer refresh Policy. Prepared computer equipment that is out of warranty for relocation in accordance to BC college policy. Created detailed documentation on software installations, and classroom/lab configuration. Responded to helpdesk tickets that involve installing, configuring, moving, and fixing various hardware and software issues.May train end users on the capabilities and limitations of the available hardware and software. Provided on-call service, with ability to work remotely unsupervised. Provided network services to audiovisual equipment (VLAN Configuration). Built, wired, deployed, and maintained audivisual eqipment. Show less



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Fleet Service Clerk

  • Mar 2015 - Apr 2018

  Punctual delivery of luggage, freight, and mail Knowledge of aircraft (777, 767, 757) Worked effectively and safely in the work environment Worked efficiently to keep flights without delays Punctual delivery of luggage, freight, and mail Knowledge of aircraft (777, 767, 757) Worked effectively and safely in the work environment Worked efficiently to keep flights without delays



Hytech Media Group

• United States
• Graphic Design
• 1 - 100 Employee

• Intern

  • Jul 2013 - Dec 2013

  Worked on website design from conception to final product Organized a wireframe sketch of what the website would look like Consulted customer with best methods in website design Designed flyers using Adobe Creative Worked on website design from conception to final product Organized a wireframe sketch of what the website would look like Consulted customer with best methods in website design Designed flyers using Adobe Creative