Maya Tobolski

Account Coordinator at ePromos Promotional Products
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas, Georgia, United States, GE

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Credentials

  • Customer Service: Problem-Solving and Troubleshooting
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Dec, 2022
    - Nov, 2024

Experience

  • ePromos Promotional Products
    • United States
    • Advertising Services
    • 100 - 200 Employee
    • Account Coordinator
      • Jul 2023 - Present

      - Established relationships and communicated regularly with vendor management keeping them informed on current brand performance, sales goals, and marketing updates- Contribute to the development of innovative, practical solutions to solve client problems

    • Customer Experience Specialist
      • Jan 2023 - Jul 2023

      - Handled in-line customers in a polite, courteous, and efficient manner- Built rapport with top clients by providing quality customer service- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, product goals

  • Zumiez
    • United States
    • Retail
    • 700 & Above Employee
    • Store Manager
      • Nov 2021 - Feb 2023

      - Lead a team of ten associates through staff development programs and evaluations. - Refresh and relaunch all floor sets to fit current the current season. - Run and prepare for inventory three times a year. - Provide phone and chat support to customers when orders needed to be fulfilled. - Lead a team of ten associates through staff development programs and evaluations. - Refresh and relaunch all floor sets to fit current the current season. - Run and prepare for inventory three times a year. - Provide phone and chat support to customers when orders needed to be fulfilled.

  • Tillys
    • United States
    • Retail
    • 700 & Above Employee
    • Assistant Manager
      • Oct 2020 - Aug 2021

      -Developed over 5 new ideas for increasing sales by executing new floor sets that increased business by 15%. - Supervised a team of 15 associates in addition to overseeing the training program for our new hires. - Monitored the performance of each team member by conducting a monthly touch-base, increasing overall performance by 25%. -Developed over 5 new ideas for increasing sales by executing new floor sets that increased business by 15%. - Supervised a team of 15 associates in addition to overseeing the training program for our new hires. - Monitored the performance of each team member by conducting a monthly touch-base, increasing overall performance by 25%.

  • Ulta Beauty
    • United States
    • Retail
    • 700 & Above Employee
    • Merchandising Service Coordinator
      • Nov 2018 - Oct 2020

      -Opening and closing the store as needed. Making sure the store is kept up to standards, making phone calls, checking inventory, and assisting associates. -Overall help meet customers’ needs to the best of my ability; “Surprise and delight every guest every time.” -Coached and developed a results-focused sales team of 10 through activity, and effectiveness-based coaching. -Opening and closing the store as needed. Making sure the store is kept up to standards, making phone calls, checking inventory, and assisting associates. -Overall help meet customers’ needs to the best of my ability; “Surprise and delight every guest every time.” -Coached and developed a results-focused sales team of 10 through activity, and effectiveness-based coaching.

  • Lush Fresh Handmade Cosmetics North America
    • Canada
    • Personal Care Product Manufacturing
    • 700 & Above Employee
    • Sales Associate
      • Sep 2016 - Nov 2018

      -Engaged with customers enthusiastically to drive sales. -Processed cash and credit payments as a cashier, using point-of-sale (POS) systems. -Engaged with customers enthusiastically to drive sales. -Processed cash and credit payments as a cashier, using point-of-sale (POS) systems.

  • Billabong
    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Visual Merchandiser
      • Apr 2014 - Mar 2018

      - Assisted customers with computer and electronic purchases in a high-volume store. - Maintained up-to-date product knowledge by participating in product and vendor training. - Ensured a clean work area while processing item stock and completing markdowns. - Assisted customers with computer and electronic purchases in a high-volume store. - Maintained up-to-date product knowledge by participating in product and vendor training. - Ensured a clean work area while processing item stock and completing markdowns.

Education

  • Southern New Hampshire University
    Bachelor's degree, Fashion Merchandising
    2019 - 2020
  • Valencia College
    Associate's degree, General Studies
    2014 - 2017

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